What to Do If You Cannot Receive Money on PayPal

PayPal is one of the most popular and reliable online payment services in the world. The platform processes millions of transactions every day. Unfortunately, unexpected things do occur, and certain features may stop working. For example, you cannot send or receive money.

Sometimes, the sender gets an error when trying to transfer funds to your account. One of the most common error messages reads as follows: “Sorry, there’s a problem, please try again. If you continue to encounter problems, please contact customer service”. Let’s see what you can do if people can’t send you money through PayPal. You can also use the solutions below if you can’t send money to other users.

PayPal: Sorry, There’s a Problem Please Try Again Later

Use the “Request Money” Option

If other PayPal users can’t send you money because the service encountered an unexpected problem, use the “Request money” option. Launch the PayPal app and select Get Paid. Then choose the person you want to request money from. Enter the amount and hit the Request button.

The other user will receive your request instantly. All they need to do is select the request and send you the money.

Use PayPal.Me

Alternatively, you can also share your PayPal.Me link and get paid. First, you need to create a PayPal.Me link if you haven’t set up one yet. Then share your link via email or text. The other user needs to follow your link, enter the amount, and you’ll get paid instantly.

By the way, you can also customize your PayPal.Me links to ask for a specific amount. For example, you can ask for $50 using this link: PayPal.Me/YourName/50.

Check Your Account Details

“Sorry, please try again later” is a generic message that can mean many things. For example, it can mean “invalid email address” or “invalid account details.” If people still can’t send you money, do check your account details. Maybe you changed your email address and forgot to update your account information. If this is a new account, verify your account information and linked cards.

You can also wait it out. Maybe this is a server-related issue on PayPal’s side. Wait until the company solves the problem on their end and try again later.

Ask the Sender to Lower the Transaction Amount

If you have a new PayPal account, you may not be able to receive large transfers. Contact the sender and ask them to lower the transaction amount and check if the transfer proceeds. Have them send the money using a different currency and check if this workaround does the trick.

Update the App and Clear Browser Cache

If the sender is using the stand-alone PayPal app, ask them to check for updates. Updating the app to the latest version may solve the issue. If they’re using the web app, they should clear the browser’s cache, cookies, and history. Maybe something in the browser is interfering with PayPal.

If the issue persists, contact PayPal Support for further help. Meanwhile, you can use an alternative payment service.

Conclusion

If other PayPal users can’t send you money, use the “Request Money” option
or your PayPal.Me link. Then check your account details, and verify your account information. Additionally, ask the sender to lower the transaction amount. Ask them to update the PayPal app and clear their browser cache and cookies as well.

Which of the methods above worked for you? Let us know in the comments below.