When you try to open a file attachment in Microsoft Outlook, you get an error:
Can’t create file: filename. Right-click the folder you want to create the file in, and then click Properties on the shortcut menu to check your permissions for the folder.
This problem occurs usually when Outlook cannot access the temp file the file is linked to. To resolve this problem, try the following steps.
- Hold the Windows Key, then press “R” to bring up the Run dialog box.
- Type “Regedit“, then press “Enter“.
- Click “Edit” > “Find” and type “OutlookSecureTempFolder“.
- When regedit has found the entry, it will tell you where your Outlook temporary files are stored. It will look similar to one of the following:
- C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\ Content.Outlook\randomnumber\
- C:\Documents and Settings\username\Local Settings\Temporary Internet Files\OLKrandomnumber
- Bring up the File Explorer, then navigate to the location in the registry key.
- Delete all of the files in this folder.
- Restart Microsoft Outlook and you should be able to open your attachment.
sufiyan says
thanks bro its working but evreday same type email comming evryday i try this method then open my pdf you
have permanent solution ? pls help
sufiyan says
thanks bro its working but evreday same type email comming evryday i try this method then open my pdf you permanent solution
Aziz says
Thanks, Bro. ❤️
You saved my ass!!
Tonnie says
Thanks mahn, this worked!
Xolani Makua says
Thank you for your help, It is resolved!!!!!!!!
Nadeera perera says
Excellent support.. Now it works perfectly…
Thanks,
Mike Z says
Just wanted to say thank you very much, this fixed the issue with our Outlook 2010. Great job!
TJ says
Perfect
Thanks,
Desktop support Tech, Random Hospital USA.
Fabio Quintal says
This worked for me!
Thanks!
Hussain Ibrahim says
Thanks man, it solve my problem.
hikari says
Thank you! after searching and searching this is the solution that worked!
Nanag Taten says
Thanks man, it solve my problem.
Nanag Taten says
Thanks dude, the first step worked. Thanks again.
rahul says
For Outlook 2010 and Outlook 2007:
Select Start, select All Programs, select Accessories, and then select Run.
In the Run dialog box, type the following command (including the quotation marks), and then select OK.
“C:\Users\ username \AppData\Local\Microsoft\Windows\Temporary Internet Files
then delete all data, try to open the outlook attachment
manjula fernando says
thx its worked
Shams says
Thanks it worked for me ( Outlook 2007)
Vittal says
Thanks a lot ! Working fine after doing as guided.
Blogueur Reine says
It’s Really very helpful, Thank You,,, My Error Resolved.
reagan says
a ton thanks,
ca says
Thank you
kevin holton says
Thank you, problem solved
Sreejith G says
Thanks !!
Tracey says
I am using Outlook 2007 and using a current version of MS Excel & word. I followed the directions, which seemed like they were going to work, although not exactly the same issue I am having. When I click onto an excel worksheet in an email, Excel starts up but then I get “the file is corrupt and cannot be opened.” Do you have a fix for this?
I did shut down Outlook before trying again.
Sorry for posting again, but I did want to mention that if I save the excel doc to my computer, it opens.
Tracey says
I am using Outlook 2007 and using a current version of MS Exce & word. I followed the directions, which seems like they were going to work. When I click onto an excel worksheet in an email, Excel starts up but then I get “the file is corrupt and cannot be opened.” Do you have a fix for this?
rajeev says
works perfectly!! thanks a million!
Pippo says
Thank you!!!!
You have saved me!!!!
@zfar says
It resolved. Thank you so much
Priup says
Thank you, that worked!!
Joel says
The Outlook file in the Register is not found in the Temp Internet file
junaid kamal says
Thanks its working.
Rick T says
That was it. Thank you!
Krishna says
Thanks a lot. My problem solved.
Loke YK says
thanks for the tips! worked well!!!
Remo says
thanks its working
Kaynan says
Wow! it worked.
Thank you
Pak Mega Place says
it worked :)
Andre Kevin says
works for me! you saved many clicks for me :D
sheryl says
Thank you! It worked for me
noushad says
it doesn’t work for me. i am using ms office 2013
Alok Singh says
Hello there,
I followed the steps and found its not working for me, kindly help with another way if possible.
Sergey says
Thank you! It works!
aruna says
Thanks, It’s Working.
Ashok Kumar G says
Thank you so much. its woking normal
Darin says
Amazing help! Thank you.
M.Yaqoob says
Thanks a lot
karim shehata says
thanks man . it works
Edy GR says
Thank you so much , it works on outlook 2010
Mildred says
Thank you so much, it works.
Mr.RedHat says
Thanks alot its workings
Ermin says
thanks its working
Mostafa says
very helpful . than you so much
Mark says
Thanks a lot!
It’s working again! This problem bother me for quite a long time.
Ashish Mishra says
as my excel file is not greeting open .kindly help .
Andras Kiss says
Many thanks! Works like a charm!
Dean Brusnighan says
This didn’t fix the problem for me. Your instructions were great, but after deleting the files I still can’t open the attachment. It happens to be a Meeting.ics file from WebEx.
Sandip Borude says
It’s working. Any permanent solution for this.
Vardhan says
Thanks alot its workings
Alan Clayton says
When I got to the folder I had a message that it was unreadable or corrupted. What do I do now?
Mohamed aziff says
Thanks, It’s Working.
Stewart Zulu says
It’s working, thanks very much.
Ajith says
I have following step clear with error.
Thanks you so much.
Rakeshrao says
Its working. Thank you so much
Refilwe says
thank you so much it worked
Jiyalal prajapati says
Thank you very much.
Bidur says
I have followed the instruction what you provided but without deleting any file because I am scared if other file will delete coz I am confusing about the value data. I have restarted the system, finally it is working.
Many thanks….
tracy says
You are a genius – worked a treat!!!
Flesz says
awesome, thanks
Avinesh says
thanks…it worked.
Majid says
thank you so much
sripal says
thank you very much.
riyas says
Thanks a lot
Perry says
C:\Users\username\AppData\Local\Microsoft\Windows\INetCache\ Content.Outlook\randomnumber\
The Registry gave the above name but in the file folder all I found was INetCacheContent.Word
I deleted the files in this folder and it worked fine opening attachments (.pdf) in Outlook
Thanks! Perry
Greville says
A massive thank you. I have been plagued with the problem of not being able to open a particular pdf doc sent to me regularly by my employer. I have had to use a different laptop every time!
Various people have tried to fathom the problem including clients for whom I work who are supposedly experts.
I followed your instructions and it now opens normally. Really pleased!
Finally a real expert!
Muhammad Abdullah says
Now the attachments are accessible. Thank you very much!
Dharani says
thank you it is working.
Coert says
Cheers! In my case it occured because the same filename was already saves 200 times
5.pdf
5 (1).pdf
5 (2).pdf
…
5 (199).pdf
etc.
Calvin says
Worked, and made me look good in the process Thank You very Much!
Tammy says
Thank you worked great. The other solutions involve changing the registry and always scared to do that
Bibhuti says
thank you so much…it worked
Gran says
Never works for me. I have tried several times and changed the temp directory as well and still doesn’t work.
Asad Mehmood says
Thanks a million. It worked :)
samith says
thanks worked like a charm
Anurag says
Excellent support.. now it works perfectly…
Thanks
Ado says
thank you so much…it worked
Usman says
Been panic to fix the problem for an angry enduser of my network. And it helped me a lot.. Acted like a wizard. Thanks
Emmanuel says
It worked like a charm
CH says
What the heck, this fixed nothing…
Just kidding, worked like a charm. I didn’t want to comment the same as everyone else, sounds like an echo in here.
Thanh Tam says
Thank you! I have already fixed this problem ^^
tushar says
It worked thanks
zee says
It worked like magic
zee says
Wow thanks thanks it worked
Hotshot says
Thanks it Worked
Trevor sauna says
yes it worked for me :)
Didi Iswadi says
thanks alot. it worked! :)
your friend says
Thanks it Worked
Mesut Ulas says
thank you, it worked! :)
bryan albert says
worked like a charm!! thank you
heycomputerguy says
Worked like a charm, thanks!
abdul malik says
thank you. it worked! :)