It’s an error that WhatsApp users will run into sooner or later. You’ll need to know how to fix images and videos not downloading to see the media your contacts send you. The good news is that there are various methods you can try to fix this issue and, finally, get access to that WhatsApp media. You can always start with the primary fixes, such as restarting your phone or asking them to re-send the video or picture, but there are other tips to try. Keep reading to discover how you can fix this annoying issue.
Fix WhatsApp Not Downloading Media: Change the Download Settings
In WhatsApp settings, you can set things up so that you have to download the media manually. This setup is useful if you’re in a group that sends much media and don’t want your storage to get full. If you forgot, you set this up; not to worry since it can be undone. But you can also tap on the media file to download it manually. That way, you’re in control of what files you keep.
But if you want to change settings so everything downloads automatically, open WhatsApp and tap the dots at the top right. Tap on Settings, followed by Storage and Data. Go to the Media auto-download section and tap on the first option; all will be unmarked. If you don’t want the media to download, it should look like that.
If you want all your media to download:
- Check them all or only the types of files you want to download automatically. You can choose from photos, Audio, Videos, and Documents.
- Tap OK when you’re done.
- Repeat the process for the other two remaining options; When connected on Wi-Fi and When roaming.
The files that you don’t want to download automatically should not be checked.
Fix WhatsApp Images and Videos Not Downloading: Check Your Internet Connection
Sometimes we can take the Internet connection for granted and not think it can fail occasionally. Try using other apps that need an Internet connection and see if they are experiencing problems. If they are them, you know it’s not only WhatsApp, and that’s the Internet connection.
There are some tips you can try to get your Internet working again. You can switch from Wi-Fi to mobile data or forget the Wi-Fi network you’re on and reconnect. If you can contact customer service for your Internet provider, you can try that too since the problem could be on their end. You can also try restarting your router. On your Android phone, you can also try going to:
- Network and Internet
- Mobile Network
- Network Selection
Fix WhatsApp Images and Videos Not Downloading: Look In Other Folders
Maybe you can’t find WhatsApp media on your Android device because you’re looking in the wrong folder. If your file manager makes it too hard to find your media, you can always use Google Files. As soon as you open the app, tap on Browse, and at the top, you’ll find a WhatsApp Images section where you can find your pictures.
Fix Whatsapp Images and Videos Not Downloading: Check if Whatsapp Is Down
Maybe there is nothing you can do but wait it out. But by going to DownDetector, you can see if there are any reported problems with WhatsApp.
Fix WhatsApp Images and Videos Not Downloading: Set the Right Time and Date
Having the correct time and date on your device is important. If the date and time you have on your phone differ from where you are, that could explain the issue. To set the correct time on your Android phone, go to Settings > System > Date and Time. Choose one of the provided options for the time and date display.
Fix WhatsApp Images and Videos Not Downloading: Check That You Have Enough Storage
Sometimes you can get forget the storage limit for your device. If your device has reached its limit, that could also explain why you’re not seeing the WhatsApp media in the gallery. You can erase all the files backed up on Google Photos from your device. You can do this by opening the Google Photos app and go to Library Tab > Utilities > Free up space. Tap on the Free up (here you’ll see the mount). The more files you have, the longer the process will be.
Fix WhatsApp Images and Videos Not Downloading: Give WhatsApp Permission
If you want WhatsApp to save the media on your gallery, it needs storage permission; if you haven’t done this or may have changed it and forgotten to change it back, here is how you can do it. Open the Settings app and go to Apps and Notifications> WhatsApp > Permissions > Files and Media and ensure that you choose the Allow access to media only option.
Fix WhatsApp Images and Videos Not Downloading: Erase Cache for WhatsApp
It’s known that too much cache can become corrupt and cause all sorts of problems. Maybe what your device needs is a good cleaning. You can do this by opening the Settings app, followed by the Apps and Notifications option. Find WhatsApp from the listed apps and tap on Storage and Cache. Tap on the Clear cache option, and you’re good to go.
Fix WhatsApp Images and Videos Not Downloading: Update WhatsApp
Keeping your apps up to date ensures the app has the latest bug fixes. So update WhatsApp by going to Google Play and tapping on the profile picture, followed by Manage apps and devices. Under the All apps are up to date section, it’ll start checking for any pending updates.
WhatsApp is not the only app where these kinds of errors can happen. Sometimes entire OS can have errors, such as videos not playing on Mac. Another error you can encounter is on VLC, where you see a 401 unauthorized error. Here are some tips to fix that.
There could be various causes as to why you can’t download WhatsApp media. Sometimes the fix is as easy as restarting your device or the router, but other times you need to go into Settings to make some changes. Does this error happen frequently? Share your thoughts in the comments below, and remember to share the article with others on social media.