WhatsApp users send and receive millions of images and videos every day. If you want to save the files you receive from WhatsApp, you can edit your app settings so as to download the files on your device.
Well, the app may not always follow your instructions. Some users complained about WhatsApp not downloading media files. We dug a bit into this matter and found five solutions that may help you to fix this issue.
WhatsApp Won’t Download Photos or Videos
1. Check your connection
If your network connection is not stable, and the signal is weak, WhatsApp may fail to download media files. Make sure you’ve got a stable connection and enough bandwidth to download the respective files.
If this issue occurs when using cellular data, check if the problem persists on a wireless connection. If this is not the case, check your network settings and disable any bandwidth restrictions.
If you restricted cellular data usage or set a monthly data limit, you may want to disable those settings — at least, while you’re downloading media files from WhatsApp.
Go to Settings → Mobile Network → Data usage → More data settings → disable data limiting settings.
2. Check your date and time settings
Using the right date and time settings is crucial when it comes to downloading media files. If your date or time settings are incorrect, your device won’t be able to connect to WhatsApp’s servers and download media files.
- To set your date and time correctly, go to Settings → System (or System & Updates)
- Select Date & time and check your phone’s time and time zone configuration
- Set your date and time to Automatic or Network Provided.
3. Check your SD card
If you still can’t download media, make sure your SD card is working properly.
If you don’t have enough free storage space, this might explain why you can’t download any media files from WhatsApp.
The quickest solution is to permanently delete WhatsApp data from your SD card and remove any other files you no longer need. Make sure the read-only mode is turned off.
If your SD card is corrupted, there are only two things that you can do: format it or get a new SD card.
Of course, formatting your SD card means deleting absolutely everything you stored on it, including your chat history and all the files stored on your card.
4. Update WhatsApp
Running outdated WhatsApp versions means you’re more prone to experiencing various issues. Oftentimes, updating WhatsApp is enough to solve most problems, including those related to media file download glitches.
Open the Google Play Store, enter whatsapp in the search box and check if there’s an Update button next to the app.
This indicates a newer WhatsApp version is available for download.
Tap on the Update button to get the latest app version.
5. Reinstall WhatsApp
If WhatsApp still won’t download images and videos on your device despite following all the steps listed above, go ahead and uninstall the app.
Installing a fresh copy of WhatsApp will fix any data corruption issues that might be preventing your from downloading media files.
Press and hold the WhatsApp icon until the Uninstall button pops up. Tap Uninstall and restart your phone.
After deleting WhatsApp, open Google Play Store, search for WhatsApp and download the app again. Enter your user credentials and check if you can now download media files.