If you’ve changed the password for an email account you use on your Amazon Kindle Fire tablet, message sending and retrieval will fail. You’ll have to change the password stored on the device too. Here’s how.
- Open the “Email” app from the Home screen.
- From the list of messages “Menu”
> “Settings“. - Select the account you wish to change under the “Accounts” section.
- You’ll have to change the password under the “Incoming server” and “Outgoing server options.
- Once you have changed the password under each option, tap “Done” and the password will be stored.
Dorothy Cullen says
Have same problem on my Kindle fire 10 so don’t think getting a new one helped I actually downloaded the Microsoftoutlook mail app for Kindle fire and put my hotmail info works fine now just a heads up guess it is a app issue.Hope this helps my fellow Kindle fire friends.
Mary says
I had the same problem with my fire tablet and adding a live.com email. Tried everything suggested..nothing worked. Got it to work today ! Signed into Microsoft account, went to security and remove 2 step verification! Went back to tablet and added my live.com email. No problem. Hope this helps someone else.
Debbie Turner says
I I’m not able to change my AOL password to have AOL mail work on my Kindle fire it keeps telling me incorrect email or password and I’m putting both correct and ready to throw this out the window
Jay R says
No help at all. It seems many have the same kind of problem. I am about to give up.
I find it more than ridiculous.
Nicole H Bowers says
I am so frustrated. The woman at Amazon who was difficult to understand got snippy with me and we parted ways and I ended up changing my Amazon password as they said that would fix my Kindle Fire email. It didn’t. I followed ALL the instructions like all the other people here and my AOL mail still won’t open after a week. Why did the password I had for years suddenly not work and everything I do to change it doesn’t work either?! I have tried over and over….
Linda says
Can’t get my email. Says reinter my pass word.. I haven’t changed it, when I enter my password, it says its wrong… can’t get any help!
Bruce Leman says
I had the same problem for Yahoo Mail on my Kindle using Kindles mail app. As I understand it once your mail app from your Kindle will not accept your Yahoo Mail password anymore you need to set up what is called Yahoo’s “Account Key” from a web browser.
Below is a link that explains the steps how to do this and it should solve your problem with your mail app. as it has for me.
https://help.yahoo.com/kb/account/switching-yahoo-account-key-avoid-sign-in-issues-sln25781.html
Sue nudds says
I’ve bought a new kindle but still unable to change password
LJA says
I have the exact same problem and have tried and tried to change my password for hours with no results. I’ve had this tablet for a few years now and it’s still working just fine, except for my email now. :( I’d much rather not have to get a new tabletLJA
LF says
I have the same issue. Amazon will not assist and my email provider tells me it’s a Fire tablet problem.
I am going to complain to HSN as well.
Judith says
You have all these negative remarks from several persons that are having the same issue that I am having, why can’t anyone help. This is unacceptable I worked with a tech to set my email and it keeps telling it’s incorrect how could that be possible when we set it up by phone and I wrote everything down. You have a contract with hsn, I will informed them not to sell your products to their costomers. I copy and paste all these complaints to have proof.
Bonita Rohrer says
My email will not open.I get a message telling me my password if wrong but I have not changed it.
Bonnie Rohrer
Sheila McDowell says
I have spent practically the entire day trying to change my email password on Amazon Fire Tablet. I have followed every instruction imaginable. Still cannot do it. I even went back to the factory reset. STILL NOTHING!!!! So frustrating!!!
Debbi says
I get the message that says my email account is ready to use. Fire is syncing your email, calendar, and contacts. When I click on ‘go to inbox,’ then it goes back to needing a password. I’ve been dealing with this for 3 days and I’m quite frustrated.
M says
Followed the directions given on my Fire tablet and it still did not work. I changed my hotmail password and after repeatedly trying to correct it on my Fire, no luck.
Karen King says
I have spent all afternoon trying to simply change my email password. The chat person at Amazon could only tell me to wipe everything clean and start all over. I would lose a ton of information if I did that. I can only assume this is Amazon’s way of forcing people to purchase a new Kindle.
Cheryl K Newman says
Was unable to change my email password which I had changed on my laptop. Sounds like Amazon has a problem with the software on the Kindle Fires. I will remember this when it is time for me to get a new tablet since I can’t use my email and there doesn’t seem to be a fix.
H Marshall says
Followed all instructions to change email password. No go! Tells me password incorrect. It IS correct. Works on all other devices. Impossible to reset email password on HD Fire8 tablet. Email lost for months now. Nothing works to get it back. Instructions had or missing steps. Should not be so hard to do!
H Marshall says
None of the directions work. It should never be this ridiculously impossible to change the email password on the Amazon Fire tablet HD8. I followed the steps. I even removed the account & tried to add it back it with the new password. Nothing! I now have no email on this device. Really????!!!! Explain the problem.. Provided said it is an Ama,on problem. Amazon too busy with Covid to help. So so so so frustrating! It should not be this difficult to change the email password without totally losing the account with no way to get it functioning again.
Marshall says
I have tried every instruction given. Nothing works. Email gone when password changed. Nothing tried can retrieve it. Amazon needs to make this simpler. Impossible!!!!!!!!!!!!!!!! So frustrating!!!!!!!!!!!!!
Janice Edwards says
There is a simple way. Go into your AOL account on your computer (“Account Info”) and click on Account Security. Go to “Allow apps that use less secure sign in” and click so that is on. Go to your Kindle and input your email address and new password. It will work! (At least mine did.) Then go back to your account and click “Allow apps that use less secure sign in” so it DOES NOT allow other less secure third party apps in. Your AOL email will still work on Kindle after this because you have now reactivated your app. If it’s like mine, your AOL app on Kindle is not actually from AOL but from a third party. AOL would prefer that you PAY them to tell you how to fix this, which they will do by installing their own app which will then send you a bazillion ads.
audrey s. neylan says
isn’t there a simple way to simply change my email address without all the gymnastics. I’m not a tech girl.
Robin Rigby says
I have changed my ymail password on my phone but now cannot access on the kindle fire. I have changed the incoming settings but after changing the outgoing settings it displays ‘unable to set up account”. Message from email provider:Email address or password incorrect. (535 5.7.1 Authentication failed). Are you able to advise please?
Marilyn says
I changed my password for gmail on my computer. Now am not able to access gmail on Kindle fire HD. No place that just says “account” but only “change account” which I do not want to do. Any place to edit account or pass word?
Keep getting “unable to open server connection (gmail.)”Help!!!!!!
Marilyn
April 23, 2018
Sylvia Mills says
The only account is ‘add new account’ which is not what I want to do. Going into email address won’t let me change password, so what the hell do I do now? I am just going round in circles.
Jeff Trunnell says
Earlier I posted no correct solution. I had gone to settings and selected “authorize acct”. Nothing happened for about 15 minutes, then username popped up and was able to change password. Now it’s taking forever to set up acct.
Pat Anderson says
I did as instructed as was able to change “incoming” password on my msn. email on my kindle8 fire but unable to find “outgoing”. Where is that located? Thanks
bonnie jean woods says
cannot reset the password for my gmail account on my kindle fire. Have tried the recommended fixes noted in this webpage but it does not work. Please help.
Linda Klipfel says
Unable to change my Yahoo password on Kindle Fire. I’ve been advised I’ve been hacked???? What to do? Yahoo should have been more secure!
Richard Tunnell says
Cannot open emails as it states incorrect password. How can I change the password and find out what old password is
Ahmet Hajiahmetoglu says
requested password reset for amazon account on fire tablet ..kindle.com
for my amazon account I use hotmail and cN log in
requested help from Chat but they still gave me reset to hotmail and not kindle.
I do not want to delete my account and start all over again…
27/08 made aPhilips 65″ TV order ,the next day it was cancelled by Amazon without an explanation..the phone calls by Customer Services has not resolved the issue..
Janelle says
i can’t get my fire to change password either… should i delete email and re app it? thanks..
Charlene Connors says
Cannot reset password on my kindle fire using outlook.
Cathy Wisilosky says
I tried what you said about changing my password in both places does not work. I have the first generation Kindle. I had misplaced for about two years (moving) and started deleting my old emails to and totally lost the my mail. Should i delete my old email information and try again?
June Entrekin says
My email has been hacked and I have not been successful in resetting my password.