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Fix Netflix DRM Error N8156-6013

Mitch BartlettAugust 23, 2018 Comments (3)

A strange thing happened to me while I was playing a video on Netflix via a web browser. It failed to play the video and threw an error that said:

“Whoops, something went wrong… Digital Rights Management (DRM) Error. We’re sorry, but there is a problem playing protected (DRM) content. The date on your computer is set to 12/17/2012, which may be incorrect. Please correct the date on your computer and try again.”

There was also an error code at the bottom that said “N8156-6013“.

The date and time were set just fine on my computer. So why would this message appear? Fortunately, this issue can be solved by clearing out some files. Just follow these steps.

  1. Show hidden files in your operating system.
    • Windows 10 & 8
    • Windows 7 and Vista
    • MacOS
  2. Navigate to one of the paths below depending on your operating system:
    • Windows 10, 8, 7 and Vista: C:\ProgramData\Microsoft\PlayReady
    • Windows XP: C:\Documents and Settings\All Users\Application Data\Microsoft\PlayReady
    • MacOS: /Library/Application Support/Microsoft/PlayReady/
  3. Delete the mspr.hds file from the PlayReady folder.
    mspr file

That’s all you have to do. Now close and re-open your web browser and you should be able to resume enjoying Netflix videos.

Categories: Internet

Author Mitch Bartlett

My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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Comments

  1. Noemie says:
    April 30, 2018 at 4:14 pm

    On my mac, the solution was to turn off the Bluetooth. Dont know why but it works !

  2. Brisanon says:
    August 3, 2015 at 8:14 am

    Solution worked for me too! Thanks!

  3. Sanjo says:
    August 2, 2015 at 12:01 pm

    Hey thanks! I had just upgraded to Windows 10 and got this Netflix error. This fix worked perfectly for me! Much appreciated.

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My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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