When you try to preview your Google Drive files, you may sometimes get the following message: “Couldn’t Preview File. You may be offline or have limited connectivity.” Try refreshing your browser tab, and check if you notice any changes. If you’re still getting the same message, follow the steps below.
Why Can’t I Preview My Files in Google Drive?
Check Your Internet Connection
Make sure your Internet connection is working properly. Unplug your router for two minutes, plug it back into the wall outlet, and check if the issue persists. Alternatively, you can also use a different connection, such as a mobile hotspot, and check if you notice any improvements.
Check Your Browser
Clear Cached Images and Files
You can fix many file preview issues by clearing your browser’s cache. Here’s how you can do that on Chromium-based browsers.
- Navigate to Settings.
- Scroll down to Advanced options.
- Then, click on Security and Privacy.
- Select Clear Browsing Data
- Select Cached images and files.
- Hit the Clear Data button.
- Go to Google Drive and refresh the page.
If the issue persists, repeat the steps above and clear cookies and other site data.
If you’re using a VPN, temporarily disable the tool, and refresh the Google Drive page. Many users confirmed that disabling their VPN software solved the problem for them. Check if this solution works for you as well.
If Google Drive can’t preview your files, make sure your Internet connection is working properly. Then, go to your browser’s settings, and clear cached images and files. Additionally, update your browser, disable your extensions, and enable Incognito Mode. If you’re using a VPN tool, disable it and check if you can preview your files.
Did you manage to solve the problem? Let us know in the comments below.