• Skip to main content
  • Skip to primary sidebar

Technipages

Tutorials and fixes for smartphone, gadget, and computer problems

  • Topics
    • Android
    • Browsers
    • Gaming
    • Hardware
    • Internet
    • iPhone
    • Linux
    • macOS
    • Office
    • Reviews
    • Software
    • Windows
    • Definitions
  • Product Reviews
  • Downloads
  • About
Fix: Chromebook Not Accepting Correct Password

Fix: Chromebook Not Accepting Correct Password

August 21, 2021 by Madalina Dinita 19 Comments

Signing in to your Chromebook may sometimes turn into a nightmare. Your laptop may throw up all sorts of alerts saying it could not verify your password. The most frustrating part is that you know you’re entering the correct password, but somehow the system won’t recognize it.

Here are some examples of error messages you may get when ChromeOS fails to recognize your password:

  • Sorry, your password could not be verified.
  • Wrong password. Try again.
  • Your username or password cannot be verified on this current network.
  • Your account may have been deleted or disabled.
  • Couldn’t find your Google Account.

Why Is My Chromebook Not Accepting My Password?

If your Internet connection is not stable, your Chromebook won’t be able to connect to Google’s servers to verify your password. If Google’s services are down, the password verification process will fail. Make sure you’re entering the correct password; maybe there’s a typo somewhere.

What to Do If Chromebook Won’t Accept Correct Password

Quick Fixes

  • Use your old password. If you recently changed your Google password, try logging in using your old password. As a quick reminder, if you change the password on another device, your Chromebook contents remain encrypted with the old password.
  • Enter your full email address in the username field.
  • Browse as a guest for a couple of minutes. Then check if you can log in.chromebook-browse-as-a-guest
  • Make sure you’re using the correct keyboard language settings. Turn Caps Lock off.

Check Your Connection

Make sure your wireless connection is strong and stable. Unplug your router, and leave the device powered off for one minute. Then plug it back in and check if you can log in.

If the problem persists, disconnect all the devices connected to your Wi-Fi network, except your Chromebook. From the sign-in screen, go to the Status area, and turn off Wi-Fi. Then connect to a different network, such as a mobile hotspot. Alternatively, switch to a different connection and try again.

chromebook-mobile-hotspot

If your Chromebook fails to connect to a mobile hotspot, use this troubleshooting guide to fix the problem.

Log Out From Your Google Account on All Devices

Your Chromebook password is the same as your Google password. Try signing in to your Google account on a different device. If you’re already logged in to your Google account on other devices, log out from all the devices. Then check if your Chromebook accepts your password.

Add a New User Profile

chromebook-add-new-user

From the sign-in screen, click on Add user/ Add person. Then add the same user account that you can’t sign in to. Check if you notice any improvements. Or add a different profile, but don’t remove your existing profile. Check which of these two workarounds does the trick for you.

Use the Same Keyboard You Used to Set Up the Account

Interestingly enough, some users suggested that you need to use the same keyboard you used to set up your Google account. In other words, you can only log in by typing your password in the same way you typed it when setting up the account. For example, if you used tablet mode, you need to switch to tablet mode again and use the virtual keyboard to log in to your account.

Hard Reset Your Chromebook

If this is a low-level hardware issue, you should be able to fix it after performing a hard reset. Keep in mind that you may lose some of the files stored in your Downloads folder.

  1. Shut down your Chromebook.
  2. Then press the Refresh and Power buttons.power-and-refresh-keys-chromebook
  3. Release the Refresh button when your laptop starts up.

Reset Your Password

If you still can’t log in, try resetting your Google password. Go to Google’s account recovery page and follow the on-screen steps to reset your password. Then use the new password to log in to your ChromeOS laptop.

Powerwash Your Device

If the issue persists, you may need to powerwash your device.

  1. Press and hold the Ctrl, Alt, Shift, and R buttons.
  2. Hit Restart.
  3. Then select Powerwash and hit Continue.
  4. Follow the on-screen instructions and sign in with your Google Account.

Contact Your IT Admin

If your account is managed by an organization, contact your IT admin for further help. If you’re a student and you can’t contact your admin directly, ask one of your teachers to inform the admin that you can’t log in.

Conclusion

If your Chromebook is not accepting your correct password, use your old password, and browse as a guest. Additionally, unplug your router or use a different Wi-Fi connection. Then add a new user profile and hard reset your Chromebook. If the issue persists, reset your password and powerwash your device. Did you manage to solve the problem and log in to your Chromebook? Let us know in the comments below.

You Might Also Like

  • Android Not Accepting Correct PIN or Pattern
    Android Not Accepting Correct PIN or Pattern
  • Fix: Can't Log in to Spotify With Correct Password
    Fix: Can't Log in to Spotify With Correct Password
  • Fix: Chromebook Network Connection Error, Bad Password
    Fix: Chromebook Network Connection Error, Bad Password
  • Galaxy S8/Note 8: Turn Auto-correct On or Off
    Galaxy S8/Note 8: Turn Auto-correct On or Off
  • Android: How to Disable Auto-Correct in Easy Steps
    Android: How to Disable Auto-Correct in Easy Steps
  • How to Turn Off Auto-Correct and Auto-Replace on Galaxy S10
    How to Turn Off Auto-Correct and Auto-Replace on Galaxy S10

Filed Under: Hardware

Reader Interactions

Comments

  1. Diane DuBay says

    January 24, 2023 at 2:42 pm

    This did not help. I just want to use my Chromebook. It refuses to recognize both my new password and my previous password. How can I give myself (yet another) password if I can’t even use my Chromebook? I am tired of the amount of time I have to spend doing this. I had once thought of buying a new Chromebook because my current one is old but now, I know for sure I will never buy another one.

  2. Kim Maloney says

    January 7, 2023 at 8:30 am

    Very strange issue. I cannot log into my main account, only a secondary one. It asks me for my password. I submit it. Then it’s like it’s on a loop. Ask for Pword..submit Pword. When I put the wrong one in (just to see) it tells me it’s wrong, but the correct one just puts me in the “loop”. WTH???

  3. Ro Chambeau says

    December 17, 2022 at 3:21 am

    I unnecessarily Power Washed my Chromebook several time before I found out that “Verifying the Password” for the Chromebook isn’t the same thing as verifying the password for the Gmail account that the Chromebook will ultimately connect to.

    If you change the password to your account from a different computer, then try to sign-in to your Chromebook with the new password, you get a poorly phrased error message that doesn’t really tell you what’s going on. You’ll be asked to enter the new password a second time, then enter your old password, and you’d better just do what you’re told, or the consequences can be severe. You could be locked out or asked to Recover Your Account.

    That’s not what’s actually going on, but it’s not important enough for the Google Gods to take pity on you and explain the situation they’re responsible for creating for the mere mortals who use their computers. The old password is used to allow access to your hard drive, the new password gets you access to you Gmail account, Google Drive and backups.

    Google’s *Support* pages don’t tell you this. I had to read it elsewhere.

  4. Bill says

    November 29, 2022 at 12:40 pm

    My password is not working again, what’s going on Google ? Please fix the problem as I’m not the only one.
    Thanks Bill

  5. Dorothy says

    November 26, 2022 at 9:05 am

    I’m having the same problem very upsetting I changed my goggle password on my phone now I can’t sign in to y Chromebook with the new password or the old one.

  6. Fifi says

    November 9, 2022 at 4:11 pm

    What CAUSED this? I’ve changed twice and no longer remember my “old” p.w. — which it said was wrong. I watched a copy of V for Vendetta yesterday. Did this cause the problem? Is this a virus????

  7. Bruce Harrington says

    October 22, 2022 at 4:05 pm

    ASUS Chromebook C434 Flip. I tried everything. Changed passwords 4 times and also got confirmation codes from my phone. Tried logging out of all my other devices. None of the procedures work. This is the second time a factory reset is probably the only option along with loosing all files.

  8. Andrea Bryant says

    September 21, 2022 at 6:30 am

    I am having the same issue as everyone else. I have successfully changed my password several times as you can see. The two step login works after I do the rest. But if I logout I get message that my pin doesn”t match. It isn’t Worth the frustration. I can’t afford to chance loosing my access to google on my phone as my travel reservations are there . This is a mess.

  9. Ann says

    August 30, 2022 at 3:39 pm

    I changed my Google account password on my Chromebook. I received an email to my gmail account, stating the password was successfully changed.
    When I sign out of Chromebook and log back-in, it is only accepting my old password. New password requested on other devices and apps.
    So at present my Google account and Chromebook have different passwords. which is not supposed to happen.
    How do I sign out of Google Account while in Chromebook? Is that the issue?

  10. dorothy says

    June 10, 2022 at 10:46 pm

    no, but I had been going through the same issues as others have. I finally bought a new chromebook, didn’t like them at first, now I do.. I have windows 11 on my computer and I really don’t like it. Anyway, I had saved everything on my old chromebooks to the cloud, so, this last time I didn’t lose anything. Google really does need to do something about passwords and pins not being accepted when you know they’re the correct ones.

  11. Katherine Ivery says

    June 6, 2022 at 12:16 pm

    I have this issue and I am beginning to see a trend that if I log out of all devices it lets me log in. Maybe that’s the trick

  12. Kerri Kirk says

    May 30, 2022 at 11:30 pm

    Once your Chromebook starts doing this, nothing helps

  13. Jessica says

    May 25, 2022 at 2:37 pm

    My password is correct but isn’t working send me to a page to log in to my email account I logged using the SAME password and now it’s asking for my old password which I’m putting in correctly and it STILL is saying incorrect. So I can only use in guest mode, what the f*** is going on 🙄

  14. Mariona Cooper says

    April 11, 2022 at 10:24 pm

    I got anothor email & password for my phone & I connected it to my chromebook but all of a sudden it doesn’t works & i’m like what the h–l is going on with this sooooooooooooooooooooo my point is ?

  15. Deanna says

    February 4, 2022 at 1:40 pm

    Have the same issue I don’t want to loose all my pictures and I can only get in my Chrome Book as a guest, Nothing works I loosing hope what a waste of time and money…..

  16. Kathi kaufmann says

    December 24, 2021 at 3:26 pm

    new chromebook. says pword is wrong; it isn’t. will let xfinity wi-fi connect then says i can’t connect to internet using xfinity wi-fi. i cannot get beyond this page.

  17. jim says

    November 12, 2021 at 10:40 pm

    this is bull everytime i do that and reset everything i have to reload it and same $4hit again every time i power down
    WTF im redy to toss the crap book

  18. lanetta simon says

    October 26, 2021 at 1:25 pm

    my password is not working so what i soppose to do

  19. lanetta simon says

    October 26, 2021 at 1:24 pm

    my password is not working

Did this help? Let us know!

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Posts

  • Microsoft Edge Collections: What It is and How to Use It
  • YouTube Premium: How to Disable/Enable Background Playback
  • How to Update Apps on iPad (iPadOS 16.3.1)
  • How to Fix Outlook Rules Are Not Supported for This Account
  • How to Stop Windows 11 Updates
  • How to Change the Themes on Windows 11
  • How to Use Goal Seek in Excel (With Real-Life Examples)
  • How to Use MiniTool MovieMaker for Stellar Video Editing

Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

You May Also Like

  • One-Time Password

© Copyright 2023 Guiding Tech Media · All Rights Reserved · Privacy