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iTunes Crashes in Windows 10

November 30, 2017 by Mitch Bartlett 3 Comments

Users of Apple iTunes are reporting that the software is crashing when used in Microsoft Windows 10. What happens is that iTunes will open initially, freeze, then shut down.

Fix 1 – Run iTunes as Admin

  1. Right-click the iTunes icon.
  2. Select “Run as Administrator“.

Fix 2 – Reinstall

  1. Make sure Apple iTunes is closed.
  2. Right-click the “Start” button and open “File Explorer“.
  3. Navigate to the following location:
    • C: Drive
    • Program Files (x86)
    • Common Files
  4. Rename the “Apple” folder to “Apple.old“.
  5. Navigate to the following location:
    • C: Drive
    • Program Files (x86)
  6. Rename the “Apple” folder to “Apple.old“
  7. Navigate to the following location:
    • C: Drive
    • Program Files
  8. Rename the “Apple” folder to “Apple.old“.
  9. Download and install a fresh copy of iTunes.

Now try to open iTunes. Hopefully the relocation of this file has fixed your issue.

FAQ

Why is my music gone from iTunes after these steps?

Your music should still be safe somewhere on your hard drive. It’s usually under “This PC” > “Music“. You should be able to find it somewhere, then drag it all over to the iTunes window if it isn’t found automatically.

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Filed Under: Software, Windows

Reader Interactions

Comments

  1. Hugh Darby says

    October 30, 2020 at 12:16 pm

    Still crashing – thanks for trying to help at least

  2. Don Jenkins says

    June 3, 2019 at 12:38 pm

    It crashed mine and now computer won’t even boot up goes into a loop and tries to restart again and again.

  3. John says

    August 30, 2018 at 3:43 am

    Excellent, thank you. Such a simple solution but it just needed somebody to say it.

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Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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