Users of Apple iTunes are reporting that the software is crashing when used in Microsoft Windows 10. What happens is that iTunes will open initially, freeze, then shut down.
- Make sure Apple iTunes is closed.
- Right-click the “Start” button and open “File Explorer“.
- Navigate to the following location:
- C: Drive
- Program Files (x86)
- Common Files
- Rename the “Apple” folder to “Apple.old“.
- Navigate to the following location:
- C: Drive
- Program Files (x86)
- Rename the “Apple” folder to “Apple.old“
- Navigate to the following location:
- C: Drive
- Program Files
- Rename the “Apple” folder to “Apple.old“.
- Download and install a fresh copy of iTunes.
Now try to open iTunes. Hopefully the relocation of this file has fixed your issue.
FAQ
Why is my music gone from iTunes after these steps?
Your music should still be safe somewhere on your hard drive. It’s usually under “This PC” > “Music“. You should be able to find it somewhere, then drag it all over to the iTunes window if it isn’t found automatically.
Thanks for this – the official Apple pages which come at the top of any search to do with iTunes not working are hopeless.
One question – presumably it’s safe to delete those “Apple.old” folders after the reinstall?
Help. My brand new Pipo Windows TV Box X7s won’t sync my iTunes/iPod. I get the error message ’54’ . Cannot seem to resolve this issue. Help please. Thx. A
IT WORKS, THANKS! :D
WORKS!!!!!!!
After step 4, I couldn’t find the apple folder under Program files anymore
This worked!
Thanks for that fix. I was wondering why my iTunes kept crashing. I followed your advice and it seems to be working. Thanks so much!!!