So, you just bought a new Google Pixel phone, and you’re really excited to play with your new gadget. But first, you need to set up the phone and transfer data from your old device. If you’re lucky, you should be able to complete the process in a few minutes. But if bad luck strikes, you may not be able to transfer your data to your new Pixel phone. Don’t panic, and follow the instructions below to troubleshoot the problem.
What to Do If You Can’t Transfer Data to Your New Google Pixel
Before we dive in, make sure your devices are fully charged. Check your network connection and ensure it’s stable. To prevent bandwidth and interference issues, disconnect other devices using the connection.
- Disable the battery saver. Check if the battery saver is on and turn it off. Go to Settings, tap Battery, and disable the battery saver.
- Check the cable. Make sure the cable you’re using can transfer data. Use the original cable, don’t use a third-party cable. Ensure the cable is not faulty or damaged, unplug it on both ends, and try again. If you suspect the cable is the culprit, go to Google’s support page for more information on how to transfer data from an Android phone to a Pixel.
- Alternatively, you can use the Quick Switch Adapter with a USB-C to USB-A cable if needed. Make sure the adapter is properly inserted.
- If you’re trying to transfer data from your old iPhone to your Pixel phone, disable iMessage.
This Cable Doesn’t Transfer Data, Try Another Cable
Are you getting this specific error when transferring data from your old Pixel to your new Pixel phone? Then launch the Settings app of your old device and select the Connected devices section. Then select USB and change the settings to data transfer. Unplug the cable, plug it back in and check the results.
Update Your Old Device
Install the latest OS version available for your current device before you start transferring data to your new Pixel phone. Navigate to Settings, select System, and then hit the Update option. Restart your device after you install the updates and try again.
If You Can’t Transfer All the Data
If your current device is supervised, data transfer may be limited or completely blocked. You may need to contact the IT admin of the organization supervising the device for further help.
If you’re on Android, go to Settings, select General and tap Profiles & Device. Hit the Check details button for more information about the organization that’s supervising the device.
On iPhone, navigate to Settings, tap General and then select About. For more information, see How to Check if Your iPhone Is Supervised.
What Data Won’t Copy to Your New Pixel Phone
Keep in mind that you won’t be able to transfer all the data from your current device to your new Google Pixel smartphone. The following data categories won’t copy:
- Multimedia files and documents are stored in hidden folders.
- Apps that are not on the Google Play Store.
- Data stored in cloud services other than Google’s. For example, you won’t be able to transfer photos, videos, and files stored in iCloud.
- Certain phone settings.
- If you’re transferring data from an iPhone, you won’t be able to copy paid apps, in-app purchases, Safari bookmarks, and third-party chat app data such as your WhatsApp chat history.
If you still can’t transfer data from your old phone to your new Pixel phone, get further help from the Pixel community and Google.
When transferring data from your old phone to your new Pixel phone, disable the battery saver and use a cable that supports data transfer. Make sure your old device is running the latest OS version available for that phone model. Additionally, keep in mind that some data may not copy to your new phone. Did you manage to transfer your data to your new Pixel phone? Share your feedback in the comments below.