If you are experiencing problems with your Fitbit Charge 2 where it will not sync with your Android or iPhone device. To solve this issue, you may want to perform a reset on the device. Here’s how its done.
- Connect your Fitbit Charge 2 to your charging cradle.
- Plug the charging cradle into a powered USB port.
- Ensure the Fitbit is charging, then press and hold the button on the device for 4 seconds. The Fitbit logo should appear and the device will vibrate.
The Fitbit Charge 2 should be reset. You can remove it from the charger and see if you can resume syncing.