• Skip to main content
  • Skip to primary sidebar

Technipages

Smart phone, gadget and computer tutorials

  • Topics
    • Android
    • Gaming
    • Hardware
    • Internet
    • iOS
    • MacOS
    • Office
    • Software
    • Windows
    • Definitions
  • Product Reviews
  • Downloads
  • About

Apple TV: Solve “Verification Required” Error

By Morgan Lange 16 Comments

Apple TV users may encounter the following error when trying to make a purchase from their device:

Verification required – Before you can make purchases, you must go to the iTunes store on your computer and verify your payment information.

You can usually solve this problem with these steps:

Option 1

  1. From any computer, open a web browser visit the Apple Store.
  2. Select the person icon located toward the upper-right corner of the screen, then select “View Account“.
  3. In the “Account Settings” area, select “Change your default shipping or billing info“.
  4. Type your Apple Store username and password.
  5. Select the “Edit” button next to the “Payment Information” area.
  6. Re-enter your credit card information and be sure to include your “Security Code“.
  7. Select “Save“.

Try to purchase an item from your Apple TV.


Option 2

  1. Open iTunes from any computer.
  2. Select “iTunes Store“.
  3. Select your account name in the upper-right corner, then choose “Account Info“.
  4. Sign into your Apple account if prompted.
  5. Select the “Edit” button next to “Payment Type“.
  6. Re-enter your credit card information. Be sure to enter a “Security Code“. Select “Done“.

Attempt to purchase an item from the Apple TV.

Note: Some users have reported that making a purchase from the iTunes Store fixes this problem. If these steps don’t work, try to purchase any song for 69 cents. You may be prompted to enter your payment information. Once completed, the problem should be resolved.

You Might Also Like

  • MAMEUI: "Error: required files are missing, the game cannot be run" - Fix
    MAMEUI: "Error: required files are missing, the game…
  • Outlook: Solve "The file username.ost is in use and cannot be accessed" Error
    Outlook: Solve "The file username.ost is in use and…
  • Solve "The iTunes Library.itl file is locked" Error in iTunes
    Solve "The iTunes Library.itl file is locked" Error…
  • IE: Solve "The security certificate has expired or is not yet valid"
    IE: Solve "The security certificate has expired or…
  • Google Chrome: Solve "This extension is managed and cannot be removed or disabled"
    Google Chrome: Solve "This extension is managed and…
  • How to Turn on Two-Step Verification on WhatsApp
    How to Turn on Two-Step Verification on WhatsApp
  • How to Turn on Two-Step Verification on Telegram
    How to Turn on Two-Step Verification on Telegram
  • How to Change Your Two-Step Verification Pin on Telegram
    How to Change Your Two-Step Verification Pin on Telegram
  • Windows: Solve "Unable to install printer. Another printer or printer with this name already exists"
    Windows: Solve "Unable to install printer. Another…

Filed Under: Hardware Tagged With: apple tv

Reader Interactions

Comments

  1. Sue Tallon says

    January 4, 2021 at 4:16 am

    Option 1&2 did not work but I followed Henrik’s advice & it worked. Thanks Henrik.

  2. Kay Makey says

    May 7, 2020 at 9:06 pm

    I have tried to verify my payment 3x and have switched off and on and it still tells me to “verify payment” when trying to rent movies etc. What do I do now???

  3. Jon D. says

    December 27, 2019 at 1:51 pm

    Henrik’s advice worked for me! I couldn’t find a solution up until now. THANK YOU HENRIK!!!

  4. Kim Wilson says

    July 7, 2019 at 10:33 pm

    This is still not working for me. Have tried updating payment info at every possible source. Trying to do it via appleid site, as per previous advice, and it says can’t be done at this time. Is this still an issue for anyone else? I can purchase songs etc on my macbook, but not through the apple tv.

  5. Marna says

    February 14, 2019 at 2:32 am

    Trying to buy 4 songs each time it said entry code sent to email. The code showed up on my text messages (this happened after all 4 songs) but I couldn’t find anywhere to enter the code? I give up. By the way I never use to have to enter a code to verify my acc . I’m using a new iPhone 10s I got for Christmas.

  6. Andrew Pilgrim says

    August 27, 2018 at 11:12 pm

    Tried option 1 and 2 and neither worked. I followed Henrik’s advice and visited https://appleid.apple.com/ and that fixed the issue once I updated my payment info from there. Thanks Henrik!!

  7. Soren Cicchini says

    August 10, 2018 at 9:43 am

    Could not fix this from Apple Store but addressed the problem via AppleID, as per Henrick’s suggestion.

  8. GLShoulders2 says

    June 21, 2018 at 9:39 pm

    I was unable to resolve with option 1 or 2… Then there’s option 3 make a purchase, which is what I am trying to do in the first place, so it will not work either. I can make purchase from my Living Room AppleTV, My MAC and my iPhone but not the Bedroom AppleTV. It wants a verification code from PayPal, why doesn’t this work? This can’t be that complicated! From what I can tell I will most likely have to reset my AppleTV.

  9. Fran says

    August 30, 2017 at 2:32 pm

    Worked with Hendricks advice thanks

  10. Henrik says

    April 13, 2017 at 3:25 am

    I didn’t get it to work with your solution, but then I changed the same details on https://appleid.apple.com/ and then it worked!

  11. BASLE says

    October 22, 2016 at 6:39 pm

    Thanks a lot, only option 3 “making a purchase” worked for me.

  12. LCORTEZ says

    February 16, 2016 at 1:20 pm

    I also tried option 1 and 2 and both seemed to fail. The only solution I found was removing the credit card info in order to enable the Apple balance from a previously redeemed gift card.

  13. Curt says

    November 24, 2015 at 7:50 pm

    I recently changed my iTunes method of payment from PayPal to a new card. The only thing that resolved this issue was restoring the device to its factory settings and then reloading all the information…

  14. Stefan Strommer says

    November 22, 2015 at 11:00 pm

    I basically did option 1 and 2 and both seemed to fail. The odd thing is that I could buy stuff on my computer, but not on my Apple TV. After many attempt I found the issue: make sure you DON’T have the full Zip code in your billing address, just the 5 digit version.

  15. Sunsdahl says

    July 29, 2015 at 12:15 pm

    Option 2 worked, but only after restarting my AppleTV.

  16. Keith Davis says

    April 27, 2015 at 9:24 pm

    Option 1 didn’t work for me but Option 2 did.

Did this help? Let us know! Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Posts

  • Bitwarden: How to Manually Autofill a Login Form
  • Bitwarden: How to Copy the Username and Password of an Entry
  • Bitwarden: How to Open the URL Associated with an Entry
  • How to Increase the Size of Text on Any Website on iPad
  • Chrome: How to Fix Can’t Scroll Using Scrollbars
  • Samsung Galaxy S 21 Plus: How to Check How Much Memory Is Left
  • Google Photos: How to Export Your Albums
  • Bitwarden: How to Deauthorize All Sessions

Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

Follow me on Twitter, or visit my personal blog.

You May Also Like

© Copyright 2021 Technipages · All Rights Reserved · Privacy