Sometimes you might need to perform a soft or hard reset on the Acer Iconia 10 tablet. A soft reset will simply restart the tablet without data loss. A hard reset will clear all data and settings from the device and set it back to factory default settings.
A soft reset may be required if the device is frozen and unresponsive on a black or white screen. To perform a soft reset, simply press and hold the “Power” button until the Acer logo appears on the screen.
A hard reset may be required if you experience constant problems with the device or if the tablet is changing ownership.
Note: If the device is changing ownership or you plan to use a different Google account with it, be sure to remove any Google accounts under “Settings” > “Accounts” before performing a hard reset. This will remove the device protection.
Starting at the Home screen, bring up the Apps list and choose “Settings” > “Backup & reset” > “Factory data reset” > “Reset tablet” > “Erase Everything“.
- With the tablet powered off, press and hold the “Volume Up” button.
- Press the “Power” button for about 2 seconds to turn the tablet on, then release it. Continue to hold “Volume Up“.
- When you see the recovery menu on the screen, release the “Volume Up” button.
- Use the volume buttons to toggle the selection to highlight “Wipe Data/Factory Reset“.
- Press “Power” to choose the selection.
This tutorial applies to the Acer Iconia 10 models B3-A30 and B3-A40.
CHERYL L Snyder says
Had a Iconia One 10 B3-A40 given to me. She said she could not get it to work. It starts with a enter password screen. She said she didn’t put one in and couldn’t get passed that. The factory reset doesn’t work. When it comes on it says To start Android, enter your password.
James Shaw says
Trying to do a factory reset on my Acer Iconia B3-A30 I can only get “=> Fastboot mode… ” in lower left hand corner of screen.
Then nothing. I get this after holding the volume up and hitting the power button for 5 seconds. Any ideas would be welcome.
Mark Brogan says
No – Because MOST people are actually having an issue with a reset device wanting orignal gmail log in & they dont have it for a variety of reasons . In my case I can’t remember what we set it up as simply as that. So resetting it is no good?
I did all of that but now I can’t sign in my google acount and I can’t skip the google sign in so I’m stuck can’t go further help please
No still can’t get pass my Gmail account tells me I have the wrong email and password and don’t remember what email and password I hade when I got it
Demo mod off? Whe Can ? In safe mode?
Elizabeth A Marks says
I factory reset mine and now I can’t get it to sign in because I forgot my original google email and password and it won’t let me change it.
So as mine. It works for five minutes then stuck on orange screen. I have tried all the above steps as well. Any ideas
Russell Olson says
I’m trying to follow the instructions to do a hard reset and can scroll through the screens. The problem I’m having is that it is all in Chinese so I don’t know what screen to access. Any thoughts?? Thanks
My on off switch and volume have dropped into the case, I can’t reboot. How do I do this without a power button
I have a acer 10 10 inch tablet everything I slow comes up page not 4esponding. This is after i restored it what is wrong with it can yo uhelp me. How do I do a hard factory reset on it.
Ronald crown says
my acer iconia 10 B3 A40 is starting up on red then turns blue sometimes with stripes and also turns black with snowy white and red dots flowing through and sometimes thick black vertical bars. I have tried all the fix solutions and still it does it even letting me get as far as the critical moment of performing a task then wham! In it comes and freezes me out. Is this a hacker or nasty virus? Just cannot remove it. HELP!
Rose Beck says
I can’t get my acer iconia to reset. When I turn it on I get a screen that tells me to add password to start Android. I’ve never had to do this before so I don’t know the password. I have had this since it was new never had a problem before. I had tried the steps to get it back for factory reset however it keeps going back to the same screen the one that normally comes up when I restart it. Please can you help??
Lucy Finch says
I’ve tried what you suggested and my tablet still won’t turn on it comes up with the light to show that it’s charging but nothing comes up on the screen and it won’t turn on I don’t know what to do please help ,it was working fine yesterday and earlier this morning my charger works but not very well so not sure if it’s to do with the charger? Or charge on the tablet
My Iconia One 10 B3 A40 no longer works. Tried all of the ideas. Light does not even come on when I tried to charge the battery. Nothing. Won this in a reading contest. It did work for a couple of weeks. I showed it to the librarian who is tech savvy and she could not get it to work either.
Edward Mitton says
Thanks for the volume/power key tip. My tablet also would not start even after trying it from the boot menu. However I did a system/file scan (seeme like the same idea as windows ScanDisk). After doing this (about 5 minutes) it said it was successful and then I was able to successfully reboot without losing anything. :-)
I tried the steps above and it did wipe the data. The problem I have is that I have two of these tablets that a former employee set up and it’s now asking me for the previous email address and password that these tablets were linked to. And I don’t know this. The recovery phone number was the ex-employees private number. I’ve verified that I am the owner by getting a Google verification code sent to the works email account but even though I have done that I still cannot access the tablet.
Hello,My ACER is doesn’t start at all the android system- it is show me the android green man and one red triangle in ‘attention’ over it.
Mitch Bartlett says
You can contact Acer and provide them with proof of purchase. They should assist you with unlocking the phone.
Hi. The former owner forgot to erase their google account. Master reset is done. Any advice? BTW…Settings button won’t open by holding @ key. Google assist nor translate work either.
Tim, i also just reboot the first time and it didn’t work, what you need to do is scroll a little bit down and select factory reset, when you have done that, than you can just simply reboot it.
Tim Byles says
I have tried both of these resets, but my one 10 still won’t work.
I get to the recovery page, but when I try to reboot, it just goes blank.