If your Chromebook has become frozen or is not working properly, learn how to reset it with one of the tips below.
Reset Frozen Chromebook
The steps will vary depending on your Chromebook. But it’s usually one of the following. These steps should not wipe data from your device.
Option 1 – Reset Shortcut
- Press “Refresh”
and “Power” 
simultaneously to force a restart.
and “Power” Some models will have a reset hole located somewhere on the device. Use a paper clip to press inside the hole to reset.
Option 2 – Hold Power
Simply press and hold the “Power” 
button until the Chromebook shuts off. You can then turn it back on.
Factory Reset Chromebook
These steps will wipe data from your device. Since most of your data such as calendar, browser passwords, and email sync with your Google Account. You can sync that data back to your device if desired.
To factory reset your Chromebook, perform either of these two options.
Option 1 – From Login Screen
- If you are not logged out, select the picture in the lower-right corner, then select the “Sign out“.
- Hold “CTRL” + “ALT” + “SHIFT“, then press “R“.
- Select “Restart“.
- Once the Chromebook restarts, select “Reset” or “Powerwash“.
Option 2 – From Chrome Browser
Open a Chrome browser window.
- Select “Menu” > “Settings“
- Scroll all the way down and select “Advanced“.
- Scroll all the way down and select “Reset“. Older models may say “Powerwash“.
Just a personal side note. I had to perform a factory reset when my Chromebook stopped pairing with Bluetooth devices. It seems to be a common issue with these things.
Robyn D Hopkins says
March 14, 2019 at 7:54 pmThat would be great if the screen wasn’t black after putting a program on pause for 15 minutes. Now it wont tirn on at all. I’ve never had such a painful time with a computer. Its only 3 months old.
Shake my ass like a stank hoe says
January 16, 2019 at 6:17 pmThank u so much 😇
Michael A. says
December 15, 2018 at 9:09 amWait these are not working. I have a Chrome OS 11e ThinkPad. How do I restart this type?
Ian Leath says
September 29, 2018 at 8:05 pmThere’s another way. You can do control-shift-backspace to erase data, caches, cookies (i think) and search history, if not disabled by the administrator
jay says
September 26, 2018 at 9:41 pmmy admin wont let me do anything none of these worked help
Izzy says
June 28, 2018 at 2:24 pmThe tool bars on my computer are permanently zoomed in after i zoomed in once and i would like it t be normal again. Will any of these help? And is there a way to make sure my data and information isn’t lost just in case?
anonymous says
June 25, 2018 at 1:57 pmyes!! omg thank you so much!
woogie man says
May 17, 2018 at 10:52 ammy chromebook Is controlled by admin and I tried all of these but none of them work PLEASE HELP thanks
Myn says
May 3, 2018 at 11:51 amVery helpful. Thank you.
Jack Burns says
April 18, 2018 at 8:40 pmRefresh and power button together worked. Holding power button by itself did not work. Thank you for your help.
Val says
March 30, 2018 at 4:14 pmThanks so much, very clear advice, it worked! I’m very grateful.
Geri Miller says
March 6, 2018 at 11:11 amacer chromebook : chrome os developer mode won’t work, says it’s damaged when opening with esc.-refresh-power. never had opportunity to do any back up on usb, etc, How can I repair this? just want to install other apps Not from google! Thanks for any heip with this!
Lauren Caplan says
February 22, 2018 at 7:15 pmThank you so much! Worked!!
Ellen says
February 4, 2018 at 8:45 amthanks a lot you’ve been very helpful:-)
Darla Graham says
January 10, 2018 at 12:41 pmVery helpful, thank you !!!