• Skip to main content
  • Skip to primary sidebar

Technipages

Tutorials and fixes for smartphone, gadget, and computer problems

  • Topics
    • Android
    • Browsers
    • Gaming
    • Hardware
    • Internet
    • iPhone
    • Linux
    • macOS
    • Office
    • Reviews
    • Software
    • Windows
    • Definitions
  • Product Reviews
  • Downloads
  • About
Outlook: Your Digital ID Name Cannot Be Found

Outlook: Your Digital ID Name Cannot Be Found

December 28, 2021 by Madalina Dinita Leave a Comment

If you’re using a digital certificate, you may sometimes have issues getting Outlook to work with your certificate. When you open encrypted emails, the email client alerts you that the underlying security system could not find your digital ID name. If this is only a temporary issue, restarting Outlook should help you solve the problem. If the issue persists, follow the troubleshooting steps below.

Fix: Your Digital ID Name Cannot Be Found by the Underlying Security System

Reinstall the Certificate

This error message usually indicates the device doesn’t have the sender’s private key. If this issue affects all the encrypted emails on your device, this means the certificate failed to install correctly.

Contact the Certificate Authority from whom you bought your digital certificate and ask them to reissue it. Then, reinstall the reissued certificate on your computer. Restart your machine, launch Outlook and check if you’re still getting the same error message.

Be sure to select the correct certificate. Navigate to File, select Trust Center, and click on Trust Center Settings. Select Settings, and make sure you’re using the valid certificate.

Outlook-options-Trust-Center-Settings

Use Your Old Certificate

If this error occurs after installing a new certificate version, try reinstalling the old certificate. Check if having both certificates on your system solves the problem.

The message that used the old certificate may not open without the old certificate’s private key. Some of your colleagues and collaborators might still be using your old signature. To stay on the safe side, you may want to keep your old digital certificates in a backup folder if you need to access old emails.

Conclusion

If Outlook says that your digital ID name cannot be found by the underlying security system, reinstall your digital certificate. If this error started popping up after installing a new certificate, reinstall your old certificate. You may not be able to open old emails using a new certificate version.

Did you manage to solve the problem? Hit the comments below and let us know which solution worked for you.

You Might Also Like

  • “AirTag Found Moving With You” — What to Do When You See This
    “AirTag Found Moving With You” — What to Do When You See…
  • How to Fix the D3DX9_43.dll Not Found or Missing Error
    How to Fix the D3DX9_43.dll Not Found or Missing Error
  • Windows 11: The Specified Procedure Couldn't Be Found
    Windows 11: The Specified Procedure Couldn't Be Found
  • Fix "No value could be found for (AllowHotkey)" Error in Citrix Receiver
    Fix "No value could be found for (AllowHotkey)" Error in…
  • Recent Hack Exploits Found on the Galaxy S9 and Note 9
    Recent Hack Exploits Found on the Galaxy S9 and Note 9
  • Teams: Unable to Schedule Event, Mailbox Not Found
    Teams: Unable to Schedule Event, Mailbox Not Found

Filed Under: Windows

Reader Interactions

Did this help? Let us know!

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Posts

  • How to Find Your Lost Samsung Phone
  • How to Change Microsoft 365 Two-Factor Authentication
  • How to Export Chrome Bookmarks
  • How to Make Your iPad’s Keyboard Bigger
  • How to Enable and Manage Do Not Disturb on iPad (iPadOS 16.5)
  • How to Put Apps to Sleep in Windows 11
  • Fix: Excel Opens in Tiny Window
  • What is SMPS?

Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

You May Also Like

  • Digital
  • Digital Millennium Copyright Act (DMCA)

© Copyright 2023 Guiding Tech Media · All Rights Reserved · Privacy