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How to Soft & Hard Reset Nexus 5X

By Mitch Bartlett 10 Comments

If you begin to experience major problems with your Google Nexus 5X, or if you plan to sell it, you’ll likely want to reset the phone. Follow this guide to get it done.

  • Jump to Soft Reset
  • Jump to Menu Hard Reset
  • Jump to Bootup Hard Reset

How to Restart the Device

The first step in any troubleshooting process is simply forcing the device to restart, especially if it’s just simply locked up and won’t respond.

To force the device to restart, just hold down the “Power” and “Volume Down” buttons for around eight to fifteen seconds. This should turn the device off completely, allowing you to turn it back on. This will not erase data from the device.


Hard Reset from the Phone Menu

These steps will erase data from the phone and set it back to factory defaults.

  1. Select “Apps” and go to “Settings“.
  2. Tap “Backup & Reset“.
  3. Tap “Factory Data Reset“.
  4. Select the “Reset Phone” button.
  5. Select “Erase Everything” to confirm.

The device will power off and come back on, requiring you to go through the initial setup.


Hard Reset From Recovery Menu

  1. First make sure that the device is powered off completely.
  2. Press and hold “Volume Down” button while holding the “Power” button to turn the device on.
  3. When the phone vibrates, let go of both buttons and you’ll be presented with the bootloader menu.
  4. Use the volume buttons to toggle to the “Recovery mode” selection.
  5. Press “Power” and “Volume Up“. Release “Volume Up” after 3 seconds, but continue to hold “Power“.
  6. Continue to hold “Power” until you see the Android Recovery menu, characterized with an Android lying on its back.
  7. Press “Volume Down” till you highlight “Wipe Data/Factory Reset“. Press the “Power” to select this option.
  8. Press “Volume Down” till you highlight “Yes – Delete All User Data“. Press the “Power” to select this option.
  9. When the device comes back up, you’ll be presented with one more menu with “Reboot System Now” selected, press the “Power” button to confirm

The device will power off and come back on one more time, and you’ll be presented with the initial device setup.

Whichever method you chose to reset your Google Nexus 5X smartphone, let us know how it went in the comments below.

FAQ

My Nexus 5X is stuck in a bootloop. What do I do?

It’s a common problem. I recommend you try the bootloop fix posted at XDA.

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Filed Under: Android Tagged With: Nexus 5X

Reader Interactions

Comments

  1. Kex says

    May 16, 2022 at 2:46 am

    Mine keeps starting with google on the screen, i tried the above steps but it didn’t work though it should something like download and went back to restart.

    So far i’m just stuck there no way out, can someone please help?

  2. Tom H says

    July 2, 2021 at 4:12 am

    Thanks to AK’s comment on here I finally managed to reset my device. Thank you, AK!!

  3. Anonymous says

    March 28, 2021 at 8:00 pm

    I recently bought one of these phones from someone but even when I hard reset I need a google account of the previous owner to unlock the new phone. How do I make it to where this doesn’t show up?

  4. Charlie says

    November 3, 2020 at 10:49 am

    Hard reset my nexus 5x and went to the new account screen, but couldn’t login as my google account. Phone permanently says “need to wait 24hrs since you changed your password etc” whenever I put my email and password in. That was 5 days ago. Still says it when I try logging on at the initial setup screen. I’m stuck!!??

  5. AK says

    May 23, 2019 at 8:51 pm

    Don’t know if this is too old to answer, but I just went through the same trouble with the “no cmd” screen…. When you get to that point, which also has a red triangle over the android, you hold down the Power button again and quickly also press the Volume up button. That takes you to the screen with the Wipe Data option (step 7).

  6. anonymous says

    September 9, 2018 at 6:28 pm

    What do i do if it says no command and the screen won’t change after holding power and volume up..???? I release the volume up after 3 secs and the android symbol shows up lying on its back but no options are presented

  7. Łukasz says

    March 29, 2018 at 10:43 am

    What to do, if 5X is not turning on with the volume down+power buttons pressed?

  8. Mitch Bartlett says

    December 14, 2017 at 7:12 pm

    I personally had the same issue where it was stuck in a loop. I had to find instructions on how to re-flash the ROM of the phone. That finally fixed it for me.

  9. Alan Gallagher says

    December 14, 2017 at 2:06 pm

    Nexus 5 LG
    in step 7 my options were start bootloader or recovery mode. when I selected recovery mode a new screen with the android on his back and “no command” came up. Finally went to “4 colored dots” screen, then “Google” screen. Frozen there after 30 minutes. Can get back to the recovery menu but still stuck in the same loop.

  10. Riccardo says

    December 8, 2017 at 3:41 pm

    This tutorial worked perfectly, thank you

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Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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