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How to Hard & Soft Reset Moto G5

December 2, 2017 by Mitch Bartlett 8 Comments

If you are experiencing problems with your Moto G5 Plus, resetting the smartphone might solve your problems. Here’s how to soft and hard reset the Moto G5.

  • Jump to Soft Reset
  • Jump to Menu Hard Reset
  • Jump to Startup Hard Reset

Soft Reset

These steps just restart a frozen or non-responding phone. No data is erased.

  • Press and hold the “Volume Down + Power” buttons until the device shuts off. You should then be able to restart it.

Hard Reset

A hard reset will erase all data and settings from the phone.

Option 1

  1. Power the phone completely off.
  2. Press and hold the “Volume Down” and the “Power” buttons simultaneously. Release both buttons when you see the menu appears.
  3. Use the “Volume Down” button to toggle the selection on the menu to “Recovery mode“.
  4. Press the “Power” button to choose the “Recovery mode” selection.
  5. A screen should appear with the Android robot. While on this screen hold down the “Power” button while pressing and releasing the “Volume Up” button.
  6. Continue to hold “Power” until you see the Android Recovery menu, characterized with an Android lying on its back.
  7. Use the Volume Up/Down buttons to toggle the menu selection to “wipe data / factory reset“. Press the “Power” button the choose the option.
  8. Use the Volume Up/Down buttons to toggle the menu selection to “Yes – erase all user data“. Press the “Power” button to select it.

Option 2

From the Home screen , select “Settings” > “Backup & reset” > “Factory data reset” > “Reset phone” > “Erase everything“.

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Filed Under: Android

Reader Interactions

Comments

  1. PAUL HADFIELD says

    September 8, 2021 at 4:40 am

    have tried hard reset, still says sign in with account previously registered on this phone

  2. Rowena Mora Roach says

    April 21, 2020 at 10:00 am

    hi! my husband cell is having some issues. he can start the cell phone it will go the motorola photo, then he can do the sign in pattern then nothing happen. we try to reboot but still nothing happen it just say the M logo.

  3. Corina says

    April 19, 2020 at 12:35 am

    I am having problems trying to sign into my moto G5 phone it asks for my google account details which i have put in but it says sign in fro m a different google account

  4. Thomas Fahlberg says

    April 10, 2020 at 10:06 am

    Thanks Mitch.

  5. Nan says

    February 22, 2020 at 5:09 pm

    I tried it wants my google account but it wont let me it say do to recent password change it wont so now what do I do?

  6. Andy says

    November 30, 2019 at 11:31 am

    ps… now tried with sim and sd out… seems to be working .. thanks

  7. Andy says

    November 30, 2019 at 10:35 am

    tried this and have used before… this time no joy at all. Dead.

  8. Rob Massey says

    August 16, 2018 at 7:52 am

    Unable to input requested PIN as keyboard is “missing”. Voice option “No Available”

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Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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