Zoom lets you record your meetings in case you want to review what has been discussed later on. After you hit the End meeting button, Zoom automatically starts converting your recording. But this process may sometimes fail to complete due to various errors, an invalid file path, or corrupted recordings.
Let’s see what you can do if Zoom says it failed to convert your recording.
Why Is My Zoom Recording Not Converting?
Zoom won’t be able to convert your recording if you change the name or location of the double_click_to_convert.zoom file during the conversion process. The same is valid if you shut down your computer before the conversion completes.
Additionally, if your Internet connection is not stable, Zoom may have trouble converting your recording. There are also the so-called ‘internal errors’ that you can’t control. They include invalid logic issues, incorrect commands, data stream problems, and so on.
What to Do if Zoom Could Not Convert Your Recording
Manually Convert the Recording
Try to manually launch the conversion process. To do this, log in to your Zoom desktop app if you’re not already signed in. Then go to the Meeting tab click on the Recorded tab.
Select the recording you want to convert the click on the Convert option.
Run zTscoder.exe
zTscoder is an executable file that’s part of the Zoom file package. You can use this tool to force the recording conversion process. You basically need to run the start zTscoder.exe “C:\Users\UserName\Documents\Zoom\VideoFilePath” command in Command Prompt to launch the manual video conversion process.
We already described this method in detail in our guide on How to Fix Zoom Error Code 614. Use this solution and check if the problem has been solved.
But if you’re not comfortable using Command Prompt, you can use the method below.4
- On your ‘Failed to Convert Recording‘ Zoom error window, double-click on the ‘double_click_to_convert‘ file.
- Then select Open with and click More apps.
- Select Look for another app on this PC.
- Navigate to C:\Users\UserName\AppData\Roaming\Zoom\bin.
- Locate the zTscoder.exe file in this folder and double-click on it to open it.
- Then return to the error window and double-click on the ‘double_click_to_convert’ file. Your recording should start converting now.
Conclusion
If Zoom initially fails to convert your meeting recordings, you can force the conversion process with the help of the zTscoder file. Go to C:\Users\UserName\AppData\Roaming\Zoom\bin and double-click on the zTscoder executable file. Then double-click on the file you want to convert. That’s it.
Let us know if you managed to convert your Zoom meeting recordings. Share your thoughts in the comments below.
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