When attempting to download apps from the Windows Store, Microsoft Windows 10 users may experience a problem where the app is stuck in a “Pending” state, and the download never completes. We have a few things you can do to attempt to fix this problem.
Restart
Try a simple restart of Windows first. Go to “Start” > “Power” > “Restart“.
Try logging into your Microsoft account again
- Open the “Store” app, then right-click or tap and hold anywhere on the screen.
- Select the “Your Account” option.
- Select “Change user“.
- Type your Microsoft account credentials, then select “Save“.
Reset the Store Cache
Select Start, type “wsreset“, then select the “wsreset” option. The Store app will then open where you can see if you can download your apps again.
Fix problems with Windows Update
Windows Update doesn’t seem like it should have anything to do with the Store app, but some people have reported this works.
- Select Start, type “troubleshooting“.
- Select the “Troubleshooting” option.
- Select the “Fix problems with Windows Update” option in the “System and Security” section.
- Select “Next” and follow the rest of the wizard.
Reset Windows Update
- Select “Start“, type “services“, then select the “View local services” option.
- Select the “Windows Update” service, then select “Stop” to stop the service.
- Navigate to “C:\Windows“.
- Rename the “SoftwareDistribution” folder to “SoftwareDistribution.0“.
- Go back to the “Services” screen and start the “Windows Update” service again.
- Attempt to download your apps.
I hope one of these options has solved your problem in Windows 10 with apps stuck in a “Pending” state. To help others and to improve this post, please write about your experience with this problem in the Comments section below.
Krystal Tuckr says
I hit stop on the windows update thing and i tried to rename the software distribution but its not letting me rename it. Also I went back to the services and clicked windows update and it wont let me restart it .
Help
Aivar Kuuse says
“Fix problems with Windows Update” helped me! Thank you SOOOOOOOOO much!!!
Tim says
Reseting store cache worked good for me. Thanx for help ;)
Richer says
Reset Windows Update did the work me. I got the “takes too long…” but I restarted and did it twice to make it.
WeirdoJoker says
None of these has worked. In fact, the Windows Update service won’t stop … it “takes too long” and gets stuck in “Stopping” mode, and I cannot change that without restarting the system. Any other possible solutions? (And would an antivirus cause a problem like this?)
lamyaa says
Thank you so much this really helped!
abel says
“Fix problems with Windows Update” works! thank you very much Mitch Bartlett!!!
Abe says
Doing the “Reset Windows Update” option worked! Thank you!
Barry Turska says
The Reset Windows Update worked the first time. I had a partial app installed that I had to delete first.
Thank You very much!
aman pawar says
it reallly works…. THANKYOU MAN..////???
Ufuk says
For me an additional reboot step helped out. I ran the following with a local administrative account as well.
1. Disable & Stop the Windows Update service trough Services.
2. Reboot
3. Rename the “SoftwareDistribution” folder to “SoftwareDistribution.0“.