Transferring your apps and data from your old Android phone to your new terminal should not take more than ten minutes. There are plenty of apps out there that promise to automatically transfer your data without any headaches. But sometimes, the unexpected happens, and you can’t access your apps on your new device. It seems that Revolut users are often affected by similar issues. Let’s dive right in and see how you can solve this problem.
I Can’t Migrate My Revolut Account to a New Phone
If You Changed Your Phone Number
The first thing you need to do is download the app on your new device and log in with your old phone number. You should then receive a text message on your old phone. Open the message and tap on the verification link. Then contact support and ask them to update your account information. Wait until they’ve associated your new number with your Revolut account. Only then can you use your account on your new device.
If You Have the Same Number
Reinstall the App
If the first login attempt was unsuccessful, uninstall the app and restart your terminal. Then wait for one or two minutes, go back online, and download the app again. Install it on your device and check if you can log in now.
Upgrade Your Android Version
Check if your new device is running the latest Android OS version. Go to Settings, select System Update, and check for updates.
Restart the device and check if you can log in to your Revolut account. If the issue persists, reinstall the app and try again.
Take a Selfie
If the app prompts you to take a selfie using the new device, follow all the on-screen instructions. Wait a few minutes until the selfie is verified, and you should be able to access your account. Rest assured, taking a selfie doesn’t mean the app will automatically open a new account. Many users decided to stop at the selfie stage, fearing the app was actually creating a new account. That’s not the case; the selfie is a simple security measure.
Add an Email Address on Your Old Phone
On your old phone, launch the app, go to Settings and add an email address to your Revolut account. Then launch the app on your new device and check if it recognizes you. You should receive an activation email prompting you to activate the account on the new device. You’ll then be asked to take a selfie using the new device.
Contact Revolut Support
If nothing’s working, contact Revolut Support. They’re always busy, so leave them a message and wait until they get back to you. You can also ping them on Twitter or Facebook.
Conclusion
If you used a dedicated app to automatically transfer your apps and data from your old phone to your new terminal, Revolut wouldn’t work. You need to uninstall and reinstall the app on your new device. Then take a selfie and wait until Revolut verifies your account. Hit the comments below and let us know if you can access Revolut on your new phone now.
Greg says
No not receiving emails with code for new phone have the same no.
Balber Ram says
Not helpful at all I have lost my phone number and I can not login. I have money in my account so some one needs to help me log back in.I have been trying for 3 days I have been told to use live chat is this a joke
Matias says
Hello, I have changed my phone number and I have no access to my old number so I can’t log in into my account.
Phan Ba Lac says
Hi Revolut!
I am moving my Revolut to new phone (Samsung A32-325F) but can not login in new phone. I reinstall revolut 2 time, authenticate by email 2 times but it still not works. When it asks me to take photo, the button “take photo” does not work.
Please, help!.
Regards.
Phan
Ilona says
Before 3 years ago i had revolut on this phone but I changed my number, now today I installed again with my new phone number, but still is asking me passcode which I never wrote down I even signed up and its telling me that I have already an account. Please can you help i have uninstalled and installed again in one day more than 20 times still the same problem.
Alex Hayes says
Hello.
My name is Alex Hayes
I have a new phone as my old one died. My new phone keeps telling me I am attempting to log in with the wrong number but that is not true. I cant access my account at all. I also do not get the option to recover my account via ID verification. Please send me an email or call with instructions so I can regain access.
Thanks
Walter says
I tried to register from Brazil first and the app is not available there yet. After some weeks I moved to Ireland, lost my Brazilian sim and forgot my password, tried to register with my Irish sim card, and the app said that I already had an account. I made a process to change my number and the app said to enter on the app again after Apr 26. Here I am… When I try to register the new number it said that there is another account with similar data. If I try to restore the old one it says that the number is not related to any active account. Please help me!
Carol Thomson says
How can I access my account I got a new phone number and don’t no my pass word as I was scamed they opened the account in my named and tried to steal 250
Martin Kegli says
I have a Revolut App and I am so far very happy with this.
With the registration I lost authentication code what do you send on my old number.
I try to register with the new Number and you send me documents.
Please I want my Revolutkonto back and changed in my new address and telefonnumber
Tanja says
Hello, I have changed my phone number and do not have access to my old phone number. How can I transfer my bank acc to new phone number? I do have access to my e-mail.
Przemyslaw Zarebski says
Hello, my issue is regarding a lost phone.. it was an iphone and now im using android device with a different number… and i just dont remember my pass code.. how can i resolve this problem?
Karen Lusk says
Can’t access my account on new phone. It’s telling me the Phone and/or code are incorrect.
Elena tutui says
Hi I can’t access my revolut accont app I lost my phone whit all detalii and new I can’t access any more please hellp my haw to do
Breda Sammon says
I had a revolut account and my phone number changed and I have tried EVERYTHING to set up a new account but with no luck. Can you help please.
Clive says
I haven’t used a Revolut for a while and since then changed number and forgotten old number and now cannot log in or get support. Contact number given too is no use at all.
Rajen says
Have an issue where Revolut keeps telling me I have the wrong passcode.
I tried my old phone, which still has revolut installed, with the same passcode and it works fine.
However, I haven’t used my old phone for 3-4 months. I checked revolut with my new phone only last night. This morning, I cannot get access and trying to verify my identity with my driving licence
Gill says
I have moved countries and have a new phone number and email, with no access to my old phone number. All my other banks have simply updated my phone and email. But not Revolut. I now have money in my Revolut account which I cannot transfer because they send codes to a number I no longer have. I have tried contacting customer service, but no one ever replies to me. The system is horrendously clunky, and it looks like I have no access to my money.
Ercan says
I can’t login revulate app I don’t receive mail only option go mail box I need help pls
Silvio desira says
Have an isue not alowing me to open acount kepp teling me already have one
Io Misto says
Having issues with my Revolut account, transfering it from one phone to another, but not receiving emails from Revolut. This article is totally useless.