Android users may encounter a situation where the Google Play app on their Android device continually prompts “This app won’t run unless you update Google Play services.” Despite attempting to update, this prompt keeps appearing and is stuck in a loop.
To solve this problem, follow these steps:
- From the Home screen, open your apps, then choose “Settings“.
- Select “Apps“.
- Scroll down and tap “Google Play Store“.
- Choose “Storage“.
- Select “Clear Data“.
Restart the phone, and you should no longer be stuck in a loop with the prompt to update Google Play.
Dutton Vought says
Did. Not work. Did it 3 times.
Still says must login to Google play.
Con says
I had the same problem and connected to google play through another phones hotspot, problem solved.
Sick of Google says
Did not resolve my issue. We bought 10 Samsung tablets, I might just send them back. This is a ridicules amount of BS to go through to simply setup a tablet.
Andrew says
Did not work at all. I have restarted my tablet at least 7 times, cleared cache and date multiple times, no change, still stuck in endless update
Aggie Houk says
Google play services is installe,but not in list in settings,co can’t access from there. When I try to open you tube,gmail or playstore,it says they need play services and its dpuodating. What to do? Cleared cache&data of playstore, & restarted. Can’t access play services aaanywhere.
alec says
nor me. It is in a loop at start up after reset and no way to get to settings.
Carl-Johan Svensson says
Did NOT work for me. Samsung Galaxy Note 4, Android 6.0.1 (yes I did clear and then restart phone)
AJDiaz says
For me, what worked was switching to a different WiFi. Apparently this update was using something that my normal WiFi did not like. Not sure what. Perhaps a different port. Perhaps bad SSL. Not sure. But I switched to a WiFi that was more open, and it immediately worked.
Zenfone 3 says
The method i used is: Settings->Apps-> Reset app preferences
And wow… apps updation statred..
Kevin Oscroft says
Worked on my Moto G3
Mitch Bartlett says
Hard reset?
Geoff says
Still stuck in the loop. Any more ideas?
Licantropo Vegano says
Doesn’t work for me