Fix – Windows 10 Store Apps Stuck ‘Pending’

When attempting to download apps from the Windows Store, Microsoft Windows 10¬†users may experience a problem where the app is stuck in a “Pending” state, and the download never completes. We have a few things you can do to attempt to fix this problem.


Try a simple restart of Windows first. Go to “Start” > “Power” > “Restart“.

Try logging into your Microsoft account again

  1. Open the “Store” app, then right-click or tap and hold anywhere on the screen.
  2. Select the “Your Account” option.
  3. Select “Change user“.
  4. Type your Microsoft account credentials, then select “Save“.

Reset the Store Cache

Select Start, type “wsreset“, then select the “wsreset” option. The Store app will then open where you can see if you can download your apps again.

Fix problems with Windows Update

Windows Update doesn’t seem like it should have anything to do with the Store app, but some people have reported this works.

  1. Select Start, type “troubleshooting“.
  2. Select the “Troubleshooting” option.
  3. Select the “Fix problems with Windows Update” option in the “System and Security” section.
  4. Select “Next” and follow the rest of the wizard.

Reset Windows Update

  1. Select “Start“, type “services“, then select the “View local services” option.
  2. Select the “Windows Update” service, then select “Stop” to stop the service.
  3. Navigate to “C:\Windows“.
  4. Rename the “SoftwareDistribution” folder to “SoftwareDistribution.0“.
  5. Go back to the “Services” screen and start the “Windows Update” service again.
  6. Attempt to download your apps.

I hope one of these options has solved your problem in Windows 10¬†with apps stuck in a “Pending” state. To help others and to improve this post, please write about your experience with this problem in the Comments section below.


  1. TonyJ says

    Apps pending, Go to settings press keep my files and press Reset if you’ve just got Windows 10 it club ars them all and updates. Luv tx

  2. Annie says

    Tried all of the above solutions and none worked for me. I also tried shutting off the firewall, that also did not work. All downloads in the store are either hanging half way or not downloading at all. Any other suggestions would be greatly appreciated. Thanks so much!

  3. Laura says

    What I tried:
    * Restarting
    * Re-logging in didn’t work–right-clicking etc didn’t enable me to change user.
    * Resetting the store cache did nothing.
    * Fixing problems w Windows Update did nothing.
    * Starting in safe then in normal mode didn’t help (I was also very silly and forgot to check how to start back in normal mode before doing so, and was lost for far too long..!). I did notice that I was randomly in ‘selective startup’ so changed this to ‘normal startup’.
    * Finally I tried the ‘reset Windows Update’ option (it previously wouldn’t work as I couldn’t ‘stop’ the service. That seems to have worked for all apps bar ‘mail + calendar’ and the one that actually started this debacle! I think I accept defeat.

  4. YaruSP says

    Okay, the problem is solved on my tablet now. I tried Larry’s solution and it seems to have worked.

    My one doesn’t have the “Selective Startup” option when I opened MSCONFIG. But I boot it in Safe Mode, then rechange the setting back to Normal Startup after that then restart it again and apparently it started working again.

  5. Arjun says

    I tried all the steps above.. It did not work for me at first. I logged in safe mode with networking switched on. Then tried to run wsreset. It said that store is not allowed to be launched with built-in admin. I then opened a command prompt with a different user and then used my outlook(microsoft) account credentials to start the command prompt… and try it… it again gave me the same exception… I thought nothing worked,,,,

    I then again rebooted… to normal OS… to my surprise everything started working… and mail client/store are back to normal.

    I am not sure how helpful this will be… but this due to some reason worked for me.

  6. YaruSP says

    Tried all the suggestions on the article as well as some by the commenters and nothing seems to work.

    The Internet on the Wi-Fi is working as I’m able to access webpages on Edge. I was even able to get a Windows Definitions update in just now.

    Turned off the firewall too. Nothing is working. It’s just the Store apps that refuses to download. It doesn’t even budge!

  7. Larry says

    I had a problem with windows store app updates showing that they had downloaded 0.2 MB, but then just hung. I tried everything here and in other places and nothing worked. I finally ran msconfig to do a safe boot, but noticed the the startup selection was set to selective startup. I changed it to normal startup, rebooted, and then the windows store updated correctly.

  8. Rattus Norvegicus says

    Resetting Windows Update did the trick. I spent the better part of the day trying to get this to work again.

  9. Chris says

    The only thing that worked for me is to turn off the firewall. Then it was all full speed ahead.

  10. Erik Gommer says

    I have the same problem and none of the suggested options works for me.
    I ugraded Windows 7 Home Premium to Windows 10 Home.
    I have a queue of 26 Apps that are either pending or stay at 0.0 MB from … MB
    Any other suggestions are welcome.

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