The last thing you want to happen when using a password manager is not being able to log in to your account. There you have a tool that’s supposed to help you manage all your passwords, but you can’t access it. In this guide, we’ll explore how you can fix LastPass login issues and regain access to your password manager.
How to Fix LastPass Login Issues
⇒ Note: Unfortunately, login problems are quite frequent on LastPass. Check if other users reported similar login problems. Maybe LastPass is in the midst of a major outage, and the company is already working on a fix.
Make Sure You’re Typing the Correct Characters
Check if the Caps Lock key is enabled or disabled. Then check your keyboard layout, especially if you have special characters in your username or password. Hover over the keyboard language icon in the taskbar to check the current configuration.
If you need to change the keyboard layout, click on the keyboard language icon and select a different language input option.
Launch a Notepad document and type in your password or Master Password. Double-check the password to make sure there are no typos. Then copy it to the app and check if you can log in.
Log In to LastPass Online
If you can’t log in to your account using the standalone app, try signing in on the web. Go to https://lastpass.com and check if you can log in. Check for updates and update your browser if there’s a newer version available.
Additionally, uninstall the LastPass extension, close the browser, relaunch it, and re-install the extension.
Disable Browser Extensions and Clear LastPass Cache
If you still can’t log in to LastPass, go ahead and disable all your browser extensions except LastPass. Maybe some of your extensions are interfering with LastPass. Click on your browser menu, select Extensions (or More tools and then click on Extensions), and manually disable all your extensions.
Additionally, navigate to C:\Users\UserName\AppData\LocalLow, select the LastPass folder and remove all the files from that folder. Check the results.
Disable Login from Selected Countries and Turn off Your VPN
Check if you enabled the advanced option that says “Only Allow Login From Selected Countries.” If you recently moved to a different country, having this option may prevent you from logging in to your account. When that happens, LastPass may also display the following error message: “LastPass doesn’t recognize this device, or you’re at a new location.”
To bypass this problem (or avoid it in the future), disable the option to log in from selected countries and turn off your VPN if you’re using one.
- Click on your profile picture and select Account settings.
- Then scroll down to Show Advanced Settings.
- Scroll down to security and untick the box. Only allow login from selected countries.
- Save the changes and check if this action reduces the frequency of login issues.
Check Your Date and Time Settings
The LastPass servers may refuse to validate your connection request if your system date and time settings are incorrect.
- Go to Settings, select Time and Language, and select Date and time in the left-hand pane.
- Switch on the options that allow your computer to set the time and time zone automatically.
Recover Your Account
If you forgot your LastPass password, you could try to recover your account. Keep in mind that LastPass doesn’t store your master password. This means the company can’t send it back to you in case you forget it. The only solution you’ve got left is to navigate to the Account Recovery page to enable your One Time Password.
For this method to work, you need to access the Account Recovery Page from a computer and browser you previously used to log in to LastPass. Otherwise, you won’t be able to reset the password.
It is worth mentioning you won’t be able to use this solution if you recently cleared your browser cache or changed your master password. As a last resort, you can try to revert the LastPass Master Password change.
If You Can’t Log in to the Mobile App
If the login problem affects only the LastPass mobile app, check for updates and install the latest app version. Additionally, check the date and time settings on your phone and make sure they’re correct. Your 2FA code will be off if you’re using incorrect date and time settings. If the issue persists, re-install the app.
By the way, keep in mind that you can’t recover your account using your LastPass mobile app.
Surprisingly, login issues are some of the most frequent issues affecting LastPass users. To troubleshoot the problem, make sure you’re typing the right characters, disable your VPN or IP hiding software, turn off your browser extensions and reset your password. How often do you experience LastPass login issues? What troubleshooting methods had the highest success rate in your case? Share your thoughts in the comments below.
Sara Sand says
I was prompted to set up Duo Mobile verification but it didn’t prompt me to use a QR code to actually set up the account in my Duo Mobile app and now I cannot get a duo mobile code sent to me (Last Pass does not show up in my Duo Mobile) and I cannot get into my account. Any help you can provide would be greatly appreciated.
Company is compromised. Total garbage. I switched to Bitworden.
John R says
Same issue, I cant login to lastpass with a master password I have use for a couple years. Anyone figured out what to do beside opening a new account?
sandrine P cassidy says
Having the same issue. No getting help from anyone.
Just beginning to have same issue. Multiple attempts to log in with correct password after disconnecting VPN. Keep getting the error screen – scream. Premium account…
I am also having a similar issue that has all of a sudden happened. While trying to login on my desktop/ laptop, once I enter my email address and password, two things happen simultaneously:
1) I receive an “Authenticator” prompt via my iOS (iPhone) device asks for me to “verify login request”. When I click the prompt and use my fingerprint for authentication I get the following “Device not paired to [email address]. Log in using your backup method and change your settings in Account Settings > Two-step verification”.
2) the login attempt takes me to a screen (“Multifactor Authentication”) that is asking for a passcode. However, when I enter my my Google Authenticator code, it doesn’t authenticate me but rather fails to login and provides the message – “Multifactor authentication failed! Dismiss”
This has never been the case in the past when attempting to login on my desktop/ laptop. I would just enter my email and password and simply authenticate via my iOS device via fingerprint and would be allowed into my “vault”.
For all those who cannot log in, I am also having the same issue. Post on their twitter and social media feed and keep posting till they solve this issue. I got a response there. But post and keep posting till they resolve this nonsense and also add new outlets especially technical and developer ones. like this for e.g. @nytimes, @techradar etc.
I’m having the same issue, can’t log into the account for 3 days now, however, boot up my work laptop and that works perfectly well…
Any suggestions on which one to use ? I don’t need mobile version – just desktop. but both home and work PCs need access.
I’m having the same problems that others are reporting. Unable to log in from a laptop or browser. I can log in on my mobile app only. I am a premium LastPass user. Contacting LastPass support has not helped. Even after 48 hours I did not get any response beyond an automated email saying they’ll respond (eventually?).
I can’t log in to my lastpass account. It always says:
For your security:
Check your inbox to verify it’s you
No email from LastPass? Try again
I’ve check my email nothing is there. I keep on trying to log in but nothing happens.
I can’t also reach their support team
Ted Howard says
I used to be able to log into my LastPass premium account from any browser on my PC. Now I can’t log into my account regardless of what I do. I’ve tried all of the steps recommended above and others. I’ve uninstalled and reinstalled browsers, extensions, firewalls, virus protection software, etc. It doesn’t matter whether I’m using an extension or logging in to the Last Pass website directrly. I can still log into my premium account from my mobile phone and tablet without difficulty. So what can possibly be happening? One work around I’ve been able to do, which is only a temporary fix, is to set up a new free Family account via my PC.. I’m able to use the same login and master password without difficulty. So if LastPass is able to accept my logins from other devices and to a different LastPass account from my PC, why is my login to my premium account from my PC being blocked?
I can’t log in to the last pass since yesterday. I think it may be your server down. but u had not solved this problem yet. Therefore this site is not thrust anymore. I hate this site.. please don’t use this password manager. it is for new users. I reiterate I hate this password manager.