Microsoft Teams may sometimes need more time to handle chat messages. When such issues occur, the service may take longer than expected to deliver new chat messages. Occasionally, an error message may also pop-up, such as these ones:
- We had some trouble getting your chats.
- We’re having trouble updating your messages.
Fix Microsoft Teams Chat Not Working
⇒ Quick Tip: Check Your Connection. Make sure this is not a network problem. Restart your modem if necessary. Or use a different network such as a mobile hotspot.
Additionally, check the Office 365 Service Status to see if there are any known issues that could be preventing you from using the Teams chat.
Log Out and Restart Your Device
Try performing a full logout followed by a full login. This will reset your connection to the Microsoft Teams servers. Sign out of your Teams account and restart your computer. Then log back in and check if the chat area is fully functional.
Try a Different Teams Version
The chat problem usually affects computer users. If the chat messages are not showing up on the desktop client, check if they’re available on the web. Additionally, if you also installed the mobile app, check if the conversations are visible on your phone or tablet.
Clear the Cache
Clearing the cache solved this issue for many users. By removing the cache, you basically remove temporary Teams files that might be interfering or conflicting with your current Teams session.
- Close Microsoft Teams.
- Type %AppData%\Microsoft\teams\ in the Windows Search bar.
- The Teams folder should be visible on the screen now.
- Then empty the following folders (but don’t delete them):
- %AppData%\Microsoft\teams\application cache\cache
- %AppData%\Microsoft\teams\blob_storage
- %AppData%\Microsoft\teams\databases
- %AppData%\Microsoft\teams\cache
- %AppData%\Microsoft\teams\gpucache
- %AppData%\Microsoft\teams\Indexeddb
- %AppData%\Microsoft\teams\Local Storage
- %AppData%\Microsoft\teams\tmp
- If you also used the web version of Teams, clear your browser cache as well.
Speaking of clearing the cache, run Disk Cleanup as well. In other words, make sure to clear all your temporary Internet files.
- Type disk cleanup in the Windows search bar.
- Then select the drive where you installed your OS and Teams.
- Clear Temporary Internet Files. Hit the OK button.
After you did all that, restart your computer. Launch Teams again and check if the chat messaging issue has been solved.
Reinstall Teams
Well, if the problem persists, try uninstalling your Teams app.
- Launch the Control Panel.
- Then click on Programs.
- Select Uninstall a program.
- Select Microsoft Teams. Hit the Uninstall button.
- Restart your computer and download the app again.
Let us know if you managed to fix the chat.
Rik says
This doesn’t work.
I got it working by deleting the entire %AppData%\Microsoft\teams\ folder.
So don’t bother only deleting some folders, just delete it all.
Don’t worry, you won’t lose anything.
jasonic says
Need instructions specific to Linux Teams installs for clear cache and other troubleshooting to fix not seeing text for chats when logged in
Marie says
It worked! (Clearing the cache) Thank you!