Logging in to your OneDrive account should be a quick and easy process. Unfortunately, sometimes the platform says it’s signing you in, but nothing happens. Or OneDrive simply goes to a blank page after your type in your username and password. Let’s see how you can fix this problem so that you can access your account.
Why Won’t OneDrive Let Me Sign In?
⇒ Quick Notes:
- If the login issues affect your OneDrive app, go to www.onedrive.live.com, and check if you can log in to the web app.
- Additionally, go to the Office portal, and check if Microsoft has already acknowledged the login problem. Wait until the company has fixed the glitch.
Check Your Browser
If you can’t log in to your OneDrive account via the web app, make sure your browser is not the culprit. Clear your cache, temporary files, and cookies, and then disable your extensions. Don’t forget to update your browser as well.
For example, if you’re using a Chromium-based browser, click on More options (the three dots), go to History, and select Clear browsing data. Then clear your cache, cookies, and temporary files from the last four weeks. If the log-in issue persists, select All time under Time range.
Then, go to Extensions and manually disable all your browser extensions. Next, go to Help and select About to check for updates. If the problem persists, reinstall your browser or switch to a different web browser.
Clear Your Credentials
Delete all the OneDrive credentials stored by the Credential Manager and check the results. If the login problem occurred shortly after changing your password, this method should fix it.
- Exit OneDrive completely, and go to Control Panel.
- Navigate to User Accounts, and select the Credential Manager.
- Then click on Windows Credentials.
- Scroll down and locate your OneDrive credentials (OneDrive Cached Credential).
- Select and remove all the OneDrive entries one by one.
- Relaunch OneDrive, enter your username and password, and check if the issue is gone now.
Disable Your Security Software
If your antivirus software prevents you from logging in to your OneDrive account, disable it to fix the problem. Your antivirus may mistakenly identify OneDrive as a threat and block it. The same is valid for your firewall and antimalware software.
By the way, many Xfinity Advanced Security users confirmed this method did the trick for them. Don’t forget to re-enable your antivirus after signing in to OneDrive.
Unlink Your PC
Check if unlinking your computer helps you fix this problem.
- Click the OneDrive icon in the taskbar.
- Go to Settings and click on the Account tab.
- Select Unlink this PC.
- Then relaunch the First Run Experience.
- Select a different folder that OneDrive can use to sync your files.
First, remove your OneDrive configuration folder from the Registry Editor. Then, uninstall OneDrive and download a fresh copy of the app.
- Type regedit in the Windows Search bar and go to HKEY_CURRENT_USER\Software\Microsoft.
- Expand the Microsoft folder, and select OneDrive.
- Right-click on the folder and delete it. Rest assured, you’re only deleting the OneDrive configuration folder.
- Then, go to Control Panel, select OneDrive, and hit the Uninstall button.
- Restart your computer, go to Microsoft’s official webpage and download OneDrive again.
- Install the app and check if you can log in to your account now.
If you can’t log in to your OneDrive account, clear your OneDrive credentials from Windows Credentials. Then disable your antivirus and firewall. If the issue persists, unlink your computer from OneDrive, and reinstall the app. Which of these solutions helped you fix the problem? Let us know in the comments below.