Amazon Fire and Fire TV Stick users may find that that the screen on their TV appears zoomed in too much. The problem will cause the screen to be cut off with areas missing. It’s a common issue. You can easily fix this problem with the following steps.
Fix 1 – Disable Screen Magnifier via Remote
Press and hold the “Back” and “Fast Forward” buttons on the remote. This should disable the screen magnifier feature and reset things back to normal.
Some models may require you to hold the “Menu” and “Pause/Play” buttons.
Fix 2 – Kodi Users
- From the Home screen, select “System” > “Settings“.
- Choose “Appearance“.
- Scroll to the bottom and change “Settings Level” to “Export“.
- Scroll up to “Display“
- Under “Calibration” select “Video Calibration“.
- Use the arrows on the remote to position the screen as desired. Once set, push the Center button on the report.
- Adjust the box to where it shows as a square. Once set, push the Center button on the report.
Fix 3 – Toshiba Users
- Go to “Menu” > “Picture” > “Theater Settings” > “Picture Size“
- Select “Native“. If that doesn’t work, try some of the other Picture Size settings to see what works best.
Susan says
Been working on this for hours including almost 2 hours with an Amazon tech. So far no luck. : /
Aero says
Can’t even get to settings. Everything is cut off the screen so I can’t see what I’m clicking, and trying to do it blind hasn’t found where the settings are. It’s just the firestick that is cutting off, so I know it’s not the tv or other devices. The firestick worked fine until today. Would be nice to know how to fix it.
Rebecca says
Thank goodness for the remote button display…we’ve been zoomed in for almost 3 weeks and I kept trying to figure this out with the troubleshooting guide with no success and figuring something was screwy with my TV settings but the video game system worked normally so I was just stuck trying to watch programs on zoomed in mode.
Kozar says
Thank you so very much after trying for nearly an hour to fix this with many other sites offering advice yours seem to give me the correct answer to fix the problem thank you so so much.
Judith A. Suttles says
I have a Samsung smart tv. Yesterday I tried to play my Amazon fire tv. Did not work. Smart tv button for Amazon tv did nothing (frozen). So I tried everything. Then. the fire tv button disappeared. So I am unable to access the site. Help!
Jimmy says
Cant get my 2018 Toshiba Fire TV to fill the screen when watching thru HDMI input… the wide settings only adjust it vertically not horizontally… there is no calibration function…. or scaling option…
Christina says
Thank the lord for you.
RJS says
Have searched for this fix for ages. Amazon are chuffing useless and a closed shop when it comes to problems. Thanks for the suggestion which has worked a treat.
jp says
Help. Nothing fixes it
Allyson says
I tried to fix it but mine is still zoomed in and people cut off….maybe I’m not understanding the directions correctly.
Deitra Pawley says
This was very helpful thank you my picture is back to normal
Alick says
Thanks so much! Lost all hope with this crazy zoom in problem with everything shifted to the Right.. Can’t believe that the Amazon Stick Tech help pages don’t mention this fix.
THANK YOU AGAIN!!
Razina says
This was so helpful and I am so grateful you guys put this up it’s been 2 weeks and don’t know how to fix my tv but now it’s not zoomed in so much thank you