IE: “Windows has blocked this software because it can’t verify the publisher” Error

In Internet Explorer, you may have a problem when you try to install an application and receive a Windows has blocked this software because it can’t verify the publisher error message. This can happen on Java and ActiveX controls that load on a webpage. To try to fix this problem, perform the following steps.

Option 1 – By Single Site (secure)

  1. In Internet Explorer, click “Tools” (gear) > “Internet Options“.
  2. Click the “Security” tab.
  3. In the “Select a zone to view or change security settings“, select “Trusted sites“.
  4. Move the “Security level for this zone slider” down to “Low“, then click “Apply“.
    IE trusted sites selection
  5. Click the “Sites” button.
  6. Type the URL to the website the software is hosted on in the “Add this website to the zone” field and click “Add“. If the website doesn’t have an HTTPS URL, uncheck the “Require server verification (https:) for all sites in this zone” box, then add it to the box. Click “Close” when finished.
    IE adding trusted site URL
  7. Click “OK” on the Internet Options screen.
  8. Close Internet Explorer and try to load the web page again. I’m hoping you have success loading the software this time.

Option 2 – Multiple Sites (less secure)

  1. In Internet Explorer, click “Tools” (gear) > “Internet Options“.
  2. Click the “Security” tab.
  3. Select the “Custom level…” button.
  4. Under  the”ActiveX and plug-ins” section, change these recommended settings:
    • “Download Signed ActiveX Control” = “Enable”
    • “Download unsigned ActiveX Control” = “Prompt”
    • “Initialize and script ActiveX controls not mark as safe” = “Prompt”
    • “Run ActiveX and plug-ins” = “Enable”
    • “Script ActiveX controls marked as safe for scripting” = “Enable”
  5. Click “OK“, then “OK” again.
  6. Restart the browser. The message should no longer appear.

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