How to Hard and Soft Reset the Roku 2

The Roku 2 is an amazing piece of hardware with it’s ability to replace cable TV, all packed in a box that fits in the palm of your hand. As great as the device is, it’s not perfect. It freezes at times. There have been several occasions where mine has been stuck on a “retrieving” screen. Other times, the device won’t start properly.

When you have problems with the Roku 2, the best solution is usually a soft reset. If that doesn’t fix the issues, a factory hard reset will usually do the trick. Here’s how you can do both.

Soft reset

1. Find the Reset button on the back of the device. It’s located above the power port.

Reset button in the Roku 2

2. Using a paper clip, press the button, then release after about one second.

The device should reset successfully.

You can also reset using the remote control by pressing the following:

  • Home 5 times
  • Up 1 time
  • Rewind 2 times
  • Fast Forward 2 times


Hard reset

If a soft reset doesn’t fix your problem, a hard reset may be your only option. This will clear all data off the Roku 2 and reset it to factory default settings.

1. Remove all cables except the Power cord.

2. Using a paper clip, press and hold the Reset button on the back of the device for about 15 seconds.

3. Continue to hold the Reset button, then remove the Power cord from the back of the unit.

4. Release the Reset button, then plug all of the cords back into the device.

The Roku 2 should walk you through the setup process again.

You can also accomplish a hard reset by selecting Settings > Factory reset > Factory reset > Yes on the device’s menu.


  1. Linda says

    My roku had been down for a week. It said it couldn’t connect to my wireless network. Thanks to this website I found all the reset button,s including one on my modem. Who knew? I even reset the remote because even though the remote seemed to be working fine, why take the chance. I’m currently watching the last episode of SVU. It buffers a lot. But so does my laptop so I think it’s my satellite provider. Anyway, when there is less traffic I can watch with no problems.

  2. gerard says

    my roku will not have sound when i put on a netflix show but when i put on fox news i have sound \I reset 2 times it did not work

  3. Wayne Hayes says

    My refurbished Roku 2 XS box stopped working, shortly after the warranty had expired. Went on several searches, and came across some articles, stating that the adapter is prone to giving out, so I purchased a new adapter, still the box doesn’t power up at all. I would like to get it repaired, if I can, even though I just got a new Roku 3 box, the other day. If there is anyone out there, who is Techy enough, to do this, I would appreciate hearing from you !

  4. Gordo says

    The reset button solved all my frozen remote issues, only problem is now I have to go back to Square One as if its a brand new account…No wonder the thing was on half price sale on Ebay..

  5. mollie says

    Thanks so much! I waited 20 minutes to chat with someone on Roku help, only to find out that they close at 10:00 my time. I searched again online and came across your site and now I can watch my Netflix before bed! Thanks again. I reset using my remote because I didn’t have a paperclip to fit in the reset button.

  6. Milan says

    Roku 2 finds my wireless network (green light) then drops down to “find local network” and gets a red light then tells me I can’t connect to wireless?? I have tried soft reset, hard reset, etc. I know I am using the correct network password as I just added a new laptop to this network without any problem…. Any ideas?.

  7. Tim says

    Soft reset was all I needed. I had to actually do the process by using the keys on the remote. The paper clip reset didn’t work for me. Thanks so much for the valuable info.

  8. Bill says

    I have tried everything. When I first plug it in, I get the word Roku bouncing on the screen. I have done a remote reset, a soft reset and a hard reset. It won’t do anything. I have a roku 2 XS I’ve had it for over a year, but the TV it is hooked up to, I usually don’t use. I get a light on the Roku box, and also a light on the remote. but somehow the remote just doesn’t want to work, which makes my roku 2xs worthless. Oh I even paid $.99 to down load a roku remote on my iphone. It doesn’t work either. So now maybe the box is broken??
    If anyone has answers please let me know.
    Thank You,

  9. bob scoville says

    For all you A…holes this works. Stop bad rapping a product that works.

    “Please power down the Roku for one minute. After powering it back on, please remove the remote’s battery cover. There is a small purple button there. Please press it once. Wait for the LEDs on the remote to stop blinking.”
    From a support tech from Roku.


  10. shannon allee says

    i am having the same problem.. its frozen on the language thing.. ive tried everything.. nothing seems to work.. can anyone help

  11. Yo says

    I got stuck in the choose language option while reseting my Roku. The resetting in the box didn’t work it kept taking me back to the choose language. I open the remote back cover and press the purple botton for a few seconds, (find it bellow the batteries) and that did it. Try it, removing the batteries or with them in.

  12. Nick says

    Hey, I just contacted Roku on this. You will need to resync your remote. Here is the message he sent me.

    “Please power down the Roku for one minute. After powering it back on, please remove the remote’s battery cover. There is a small purple button there. Please press it once. Wait for the LEDs on the remote to stop blinking.” Via Ryan at Roku

  13. Omar Fernandez says

    Same thing happened to me Ava. I tried both soft and hard factory reset. Now mine is stuck on the “Please select your language”.

  14. Ava Wendt says

    I tried the factory reset and now am hung up on the “choose your language” step. I have tried both soft and hard resets, but every time it returns to this state. I tried Roku chat support, but they never come online.
    Can anyone help?

  15. jamie says

    Ive been having problems with mine for a week now, I tried contacting Roku Support, and they suggested it was my internet connection, with their “help” now I cannot get past the updating software screen that always freezes…Can anyone help??

  16. Mitch says

    I had issues with mine freezing all the time, then I deleted a few channels and Angry Birds. I haven’t had a problem since.

  17. T says

    What a piece of crap this roku 2 is. I have to reset the thing ALL the time. Wanna watch a movie, naw. Spend 20 mins dinking around resetting and waiting. Arrrggggg. Never ever buy anything from anyone associated with this turd ever again.

  18. Jean says

    Yesterday I was stuck on a weather channel. I could navigate within the channel, but couldn’t go anywhere else. I tried unplugging & replugging; I tried replacing batteries in the remote. Found this site, and performed a soft reset using the complex succession of Home (5x) – Up (1x) – Rewind (2x) – Fast Forward (2x). (Could have done the paperclip in the Reset button, but where’s the fun in that?) Yay — it worked! Thanks so much for the rescue!

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