• Skip to main content
  • Skip to primary sidebar

Technipages

Tutorials and fixes for smartphone, gadget, and computer problems

  • Topics
    • Android
    • Browsers
    • Gaming
    • Hardware
    • Internet
    • iPhone
    • Linux
    • macOS
    • Office
    • Reviews
    • Software
    • Windows
    • Definitions
  • Product Reviews
  • Downloads
  • About
Microsoft Teams: We Couldn’t Complete the Call

Microsoft Teams: We Couldn’t Complete the Call

December 31, 2020 by Madalina Dinita Leave a Comment

The error message “We couldn’t complete the call” occurs when Microsoft Teams fails to call your contacts. When this error pops up, other users are usually unable to call you back. In other words, you cannot complete calls or join Teams calls.

Check if there’s any known issue that could be causing this error. The information should be available on the Microsoft Teams Service Status webpage. If there are no known issues, the problem could be on your end.

Fix Microsoft Teams Couldn’t Complete the Call

⇒ Quick Fix: Sign out of your Teams account. Restart your device and then log back in. By signing out you basically refresh your device’s connection to the Microsoft Teams servers. Check if this quick workaround ironed out the error.

Use a Different Device to Call Teams Users

If you need to make that call as soon as possible, try using a different device. For example, if you’re getting that error on the mobile version of Teams, the calls should work on PC. And the other way around.

Update the Teams App

Many Teams functionalities often get broken if you’re not using the latest version of the Teams app. That’s why this call error often affects mobile devices, such as phones and tablets.

  1. Open the Google Play Store.
  2. Search for Microsoft Teams.
  3. If there’s an Update button next to the app, tap it.update microsoft teams app mobile
  4. Restart the app after you installed the latest version. Try to call other users to see if that works.

Also, check if there’s a new Android version available for your device. Install the latest OS version, and launch Teams again.

Clear the Cache

Clearing the app cache on the affected device could solve this problem.

  1. Tap on the Settings app.
  2. Then select Apps and navigate to the Teams app.
  3. Select Storage and tap the Clear cache button. If that did not work, tap the Clear data button as well.microsoft teams app clear cache
    1. Note: If there’s nothing to clean, the buttons are grayed out.

To make sure the cache files of other apps are not interfering with Teams, go to Settings → Storage. Hit the Cleanup button to clear additional junk files. clean junk files android phone

Note that the steps to follow may be slightly different depending on your phone model and your current OS version.

Reinstall the Teams App

If nothing worked, try reinstalling the Microsoft Teams app on your mobile device.

  1. Tap and hold the Teams app icon until the Uninstall option appears. Tap it to uninstall Teams. Or you can simply uninstall the app from the Store.uninstall microsoft teams app
  2. Then restart your device again. Go back to the Play Store and install Teams again.

Try to call someone to check if the call feature is functional now.

You Might Also Like

  • Fix Microsoft Teams: Sorry, We Couldn't Connect You
    Fix Microsoft Teams: Sorry, We Couldn't Connect You
  • Fix Microsoft Teams Couldn't Load Your Calendar
    Fix Microsoft Teams Couldn't Load Your Calendar
  • Fix Microsoft Teams Couldn't Save Your Tab Settings
    Fix Microsoft Teams Couldn't Save Your Tab Settings
  • Fix Microsoft Teams "Couldn't Raise Your Hand" Error
    Fix Microsoft Teams "Couldn't Raise Your Hand" Error
  • Microsoft Teams: Disable 'How Was the Call Quality?'
    Microsoft Teams: Disable 'How Was the Call Quality?'
  • Can Microsoft Teams Call a Cell Phone?
    Can Microsoft Teams Call a Cell Phone?

Filed Under: Software Tagged With: Microsoft Teams

Reader Interactions

Did this help? Let us know!

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Posts

  • 15 Best iOS 16 Beta 3 Features You Should Try Now
  • Android: How to Record and Add Custom Alarm Audio
  • What is a Hackathon?
  • How to Enable Samsung Adapt Sound for the Best Audio
  • What is Social Engineering?
  • Google Voice Typing Not Working: Fix
  • How to Combine Two Columns in Excel: 5 Best Methods
  • Google Docs: How to Type Faster With Speech-to-Text

Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

You May Also Like

  • Microsoft
  • Microsoft Windows NT
  • Microsoft Windows
  • Microsoft Word
  • Microsoft Windows 95
  • Microsoft Internet Explorer
  • Best Microsoft Surface Products 2022

© Copyright 2023 Guiding Tech Media · All Rights Reserved · Privacy