Chromebooks are reliable devices and an excellent choice if you’re on a budget. Most importantly, they are not as bug-prone as Windows computers. However, various issues do occur from time to time. For example, your camera may sometimes refuse to turn on or shows a black screen all of a sudden.
The worst part is when your camera stops working when you want to attend an online meeting on Zoom, Google Meet, or Microsoft Teams. Follow the troubleshooting steps below to fix camera-related issues on ChromeOS.
How to Fix Camera Problems on Chromebook
Check for Updates and Restart Your Chromebook
Ensure you’re running the latest ChromeOS version on your machine. If the camera issue you’re experiencing is caused by a software bug, installing the latest updates should instantly fix it.
- Go to Settings, and select About ChromeOS.
- Hit the Check for updates button, and install the latest updates.
- Then shut down your Chromebook.
- Note: Don’t just restart it. Turn it off entirely and wait for one minute.
- Boot up the device, and test your camera.
Use a Different App
If you can’t use your camera with a specific app, try using a different app and check if the issue persists. If your camera works properly with another app, uninstall the problematic app. Restart your Chromebook, and reinstall the app where the camera doesn’t work. Check if installing a fresh copy of the app solves the problem.
Reset Chromebook Hardware
Try resetting your Chromebook hardware and check if this solution saves the day.
- Turn off your Chromebook.
- Then press and hold the Refresh and Power keys.
- Your laptop should start up after a few seconds. Release the Refresh key when your device boots up.
- Check if your camera works as intended.
Contact Your Chromebook’s Manufacturer or IT AdminSometimes, the camera gets loose in the top clamshell, and you may need to replace it.
If the problem persists, contact your Chromebook’s manufacturer. Let them know what troubleshooting methods you’ve tried so far. On the other hand, contact your IT admin for further help if you’re using a school-managed Chromebook.
If your Chromebook camera stops working, update your laptop to the latest version, and reset your hardware. Additionally, uninstall and reinstall the app where the camera doesn’t work. If the issue persists, contact your Chromebook’s manufacturer or IT admin.
Did you find other solutions to fix camera issues on Chromebook? Share your ideas in the comments below.