There are many problems I’ve come across while working the computer help-desk. One of the common issues I’ve encountered is one that involves folders not deleting properly. When this issue occurs, an error message appears that says “Cannot Delete foldername: The directory is not empty“.
This problem can happen in Windows 10, 8, and 7. The problem can usually be solved with a Chkdsk scan. Just use these steps.
- Select Start, type “CHKDSK /F” in the Start Search box, then press “Enter“.
Note: If the folder you are trying to delete is located on a drive that is not your C: drive, add the drive letter to the end of the command. Example: CHKDSK /F E:
- If you used a drive letter in the command above, you will get a prompt about dismounting the drive. Type “Y” for Yes and press “Enter“.
- Most likely, you will get a message like the following:
Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)
Type “Y” for Yes and press “Enter” on your keyboard.
- Nothing will happen just yet. You’ll have to restart your computer, to let the scan run. Once the scan is completed, try to delete the folder. You should be able to delete it just fine because CHKDSK has fixed the errors preventing it.
Dr.Saad says
February 17, 2019 at 3:09 amIt helped finally.
Thank you
Seán says
January 17, 2019 at 9:23 pmI had this windows.old folder after a reset of my PC. Could not delete it even with booting to linux and trying. Full path in the folder pointed to a mozilla profile folder? Added a text file in there and deleted the folder. Once that was gone I could delete the windows.old
Thanks to Stan for the heads up with the fix.
Stan says
September 9, 2018 at 12:12 pmAfter many useless and frustrating attempts at fixing the “Directory Not Empty” error, I found an obscure post that said they fixed it by creating a new file in the folder that refused to be deleted, So I went down to the bottom level of “Windows.old” directory and plunked a file there. Then I was able to delete that level and proceeded all the way up the rest of tree one at a time. Only took a week to discover this…..which actually started out as “Windows.old(1)”.
Karen Roberts says
August 10, 2018 at 5:58 pmI downloaded Avast antivirus and decided to take this off, went to control panel and to remove, A part of it ended up in Program files, called Avast software. I right click on it and another screen pops up saying Error with a bunch of numbers , says directory not empty. How do I get Avast crap off my computer , here as explained.
Frank P Parrinello says
August 4, 2018 at 6:34 pmNot working for me – trying to delete OneDrive folder that the OneDrive app refuses to allow to be used, cannot gain access to it to open or delete it. Any other ideas? Thanks!
Win10 User says
July 1, 2018 at 9:31 amThanks, this helped!
After many different attempts, including doing error checking through the file manager, this simple ancient command prompt command has finally done the trick.
The leftover windows.old folder is finally gone.
Alexey A Zengin says
December 13, 2017 at 2:14 pmYes, it helped. Thank you!
Rebooting was not required on Windows 7 Professional
David Smith says
December 10, 2017 at 1:32 pmWIN10 – worked without having to re-boot – Thanks
SAMIT says
March 23, 2017 at 2:53 pmTHANKS ITS WORKS