If you want to stream movies and shows from Disney, Marvel, Pixar, and others, you should definitely get a Disney+ subscription.
But there’s an unexpected issue that may sometimes prevent Disney Plus users from logging in. You may have been able to log in without any problem yesterday, but today, accessing your account is impossible.
Check the Disney plus Service Status
Before diving into any troubleshooting steps, ensure there’s nothing wrong with the platform itself. If the Disney Plus servers are down, that explains why you can’t log in.
Go to the official DisneyPlus Twitter account and check if there’s any news about any server problems.
If there are no known issues, pursue the troubleshooting steps below.
Fix Disney+ Not Logging In
Check For Typos
Maybe you typed too fast, and you made some typos. Make sure you’re using the same email address you used to subscribe to the service.
If you can’t log in to Disney+ on PC, check if the keyboard language has recently been changed.
Check If Your Profile Is Still Active
If you’re not the account owner and you can’t log in, maybe your profile was deleted.
As a quick reminder, Disney+ account owners can create up to seven profiles for family members and friends.
If the account owner deleted your profile, be it accidentally or deliberately, no wonder, you can’t log in. Either way, you need to ask them to check if your profile is still active.
Restart Your Devices
Irrespective of the device you’re using to stream Disney Plus, go ahead, and power cycle it. You can also go the extra mile and unplug the power cord from your TV, computer, or console.
Check Your Internet Connection
- Ensure your connection is stable. Power cycle your modem. If you haven’t completely unplugged the modem in a long time, plug out the power cord. Leave the modem unplugged for two minutes. You can then power it back up.
- Fix bandwidth issues. Disconnect other devices connected to the same network.
- Disable your VPN. If you’re using a VPN, disable the tool. One possible reason why Disney Plus does not let you log in is that it detected you’re using a VPN.
Check Your Browser
If you can’t log in to Disney Plus’ login page on your PC browser, start by disabling your extensions. Ad Block or uBlock Origin may sometimes prevent you from logging in. Turn off all your extensions and check if you can go in.
- If you’re using a Chromium-based browser, click on the browser menu.
- Then select More tools.
- Select Extensions.
- Use the slider to disable the extensions.
Clear the browser cache. All the temporary files that got stored in your browser cache may break the login scripts.
- Click again on your browser menu and select History. You may need to select History twice on some browsers.
- Then, go to the Clear browsing data option.
- Hit the Clear data button to clear the cache.
Use a different browser if you still can’t log in after disabling the ad blockers and clearing the cache.
Update the App
If you’re running an outdated Disney+ version, the app may not behave as expected. Update the app and check if the login problem persists.
For example, if you’re trying to log in to Disney+ on your Android or iOS phone, open the Play Store or App Store, depending on your phone model. Then search for Disney+, and hit the Update button (if there is one).
Reinstall the App
If updating the app did not fix your login problem, you may want to reinstall it. If certain files got corrupted, reinstalling a fresh copy of the app may fix these issues.
Feel free to use the comments below to let us know which solution worked for you.
Leticia Trevizo says
Help I can’t log into my Disney plus account I tried my phone and IPad. Please help
Erwin Blas says
Can’t log in on my phone. Just the logo that appears. Tried it on my tablet and works. So, I don’t know what the problem on my phone. I cleared my cache, re installing it many times already. Nothing works
maddie budd💞 says
I have had a problem where I share my Disney+ with my neighbours, we have been doing this for about a year or so. All of a sudden, I try to log in, it says I cannot because I am not 18. Please help.
Gail Lewis says
My account is under an old email. I need to up date so I can login. forgot my password
Jayne Waller says
I’ve joined sky Disney+ I’ve created and activated the account but it’s asking me to log in but the remote won’t type. I’ve checked on normal sky and the buttons work fine.
Christine Croucher says
Can get Disney on the phone but 2 days ago it stopped working on my tablet. I deleted the cache and the data then deleted the app reinstalled nothing what us going on I dont use my phone for movies that us what my tablet is for.
Alan Scott says
Mmmmmmm not subscribed yet cant log out …..thieves
Had annual subscription for several months – now can’t login as they say I have no account. They offered no solution – we will just keep you money thanks for your donation to Disney
thanks disney says
When clicking “log in”, a black screen is all I get. Different browser does not make any difference. I do block some rubbish domains on my device, but why should that withhold me from logging in..
Kelly Roy says
No, we are unable to login as well. Tried reinstalling and now cannot even do that. Frustrating when you have paid for the service.
Todd Burrill says
We suddenly are told Disney us is not available in our region. What? We have had it for a long time.
Can not log in on a pays yearly subscription
fae Burgener says
Very confusing.. I have Disney on the main TV, but cannot connect with other TVs in the home..
Phillip Estrada says
Don’t have access to email to sign in
How do I change all the information?