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How to Fix Zoom Errors 104101 to 104118

How to Fix Zoom Errors 104101 to 104118

January 29, 2021 by Madalina Dinita 19 Comments

Errors 104101 to 104118 indicate your device failed to connect to Zoom’s servers. There are multiple causes for these errors. Perhaps your antivirus or firewall is blocking the connection. Or you’re experiencing network connection issues.

Without further ado, let’s see how you can fix Zoom errors 104101, 104102, 104103, 104104, 104105, 104106, 104110, 104111, 104112, 104113, 104114, 104115, 104116, 104117, and 104118. Remember, although this may seem like a long list of different errors, they all share the same root-cause.

Troubleshooting Zoom Errors 104101 to 104118

Check Your Network Devices and Settings

First of all, ensure your modem/router is working properly. If you haven’t unplugged it in a long time, go ahead and disconnect the power cable. Also, check if there are other devices that might be interfering with your router and remove them from that area. If you’re using an old router model, maybe it’s time for an upgrade.

On the other hand, if you’re experiencing bandwidth issues, switch to a cable connection. If that’s not possible, go to your router settings and enable a different Wi-Fi channel. Make sure you’re not in a Wi-Fi dead zone. Don’t forget to disconnect all the other devices that are using the connection.

Disable Your Firewall and Antivirus

Your firewall or antivirus might be preventing your computer from connecting to Zoom’s servers. The quickest way to test that is by simply turning off your firewall and antivirus protection. Check if your Zoom error persists.

If it’s gone, this is a pretty clear indication your antivirus/firewall was the culprit. Try whitelisting Zoom in your antivirus and firewall settings.

If you’re using Windows Defender:

  1. Navigate to Settings → Update & Security → Windows Security → Virus & threat protection.windows security virus and threat protection manage settings
  2. Then select Manage settings and scroll down to Exclusions.
  3. Select Add or remove exclusions → Add an exclusion.add remove exclusions windows security
  4. Select Zoom, and save the changes.

If you’re using Windows Firewall:

  1. Launch the Control Panel, type ‘firewall‘, and select Windows Defender Firewall.
  2. Then go to Allow an app or feature through Windows Defender Firewall.Allow an app or feature through Windows Defender Firewall
  3. Click on Change Settings and scroll down to Zoom. Apply the changes.

whitelist zoom windows firewall

If you’re using a different antivirus or firewall, go to your software’s official support page for further instructions.

Add Zoom.us to Your List of Trusted Websites

Marking Zoom as a trusted and secure website in your Internet settings may solve the problem.

  1. Go to Internet Options (type ‘internet options‘ in the Windows Search bar).
  2. Select the Security tab and click on Trusted Sites.
  3. Then hit the Sites button.
  4. Under Add this website to the zone, type in zoom.us and apply the changes.

add zoom.us to trusted sites

Speaking of Internet Options, try setting proxy settings to auto-detect. Go to Internet options → click on the Connections tab → LAN settings → Auto-detect network settings.

automatic LAN configuration

Additional Solutions

  • Make sure your Zoom version is up-to-date.
  • Close all the redundant apps and programs running in the background. This will help you to free up more system resources and bandwidth for Zoom to use.

Conclusion

To conclude, any Zoom error from the 104101 to 104118 range indicates your device failed to connect to Zoom’s servers. To fix the problem, check your network settings and whitelist Zoom in your antivirus and firewall settings.

We hope you managed to bypass the problem with the help of this guide. Hit the comments below and tell us more about the Zoom error(s) you encountered so far.

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Filed Under: Software

Reader Interactions

Comments

  1. moulika Chikkala says

    January 9, 2023 at 10:33 pm

    104107 error is occurred just because of wrong date and time on ur system…

  2. Lillian chileshe says

    November 23, 2022 at 7:58 am

    How do I fix an error code 104107 on zoom… Am using an Android phone…. I have tried updating it, deleting and obtaining a new one from play store but it’s all in vain..I need urgent help please

  3. Madhuri kadam says

    January 13, 2022 at 3:20 am

    I am getting error issues 104101

  4. Abigail says

    October 13, 2021 at 2:58 am

    Doesn’t seem relevant to an android. Couldn’t find antivirus or firewall.

  5. Anne says

    October 5, 2021 at 6:01 am

    Please update your article to include @Asif Iqbal’s comment. I believe many of your suggestions would work but on unfamiliar computers, the date and time may be outdated and thus, his suggestion was the one that finally worked for me. As such a basic correction, it should be at the top of the list of suggestions. It would have saved me 2 hours.

  6. Asif Iqbal says

    October 2, 2021 at 12:16 am

    If date and time are incorrect correct it and re-start the zoom meeting

  7. pudee says

    September 20, 2021 at 1:04 am

    zoom stil can not connect with error code : 104101

  8. RONbert25 says

    September 8, 2021 at 10:10 pm

    I am not sure about this but when i had gone in my zoom app’s setting then to the ZOOM APPs and then i cleared the local app data & cookies and i was then able to connect to the meeting (my error code was 104105)

  9. priyanka says

    September 2, 2021 at 1:21 am

    error 104101 still remains even after making all the changes in the settings mentioned. kindly help

  10. Robert says

    August 20, 2021 at 1:54 am

    mine same problem is lasting from near a month . zoom executives kindly help me to fix my issues

  11. Farhan Ahamed says

    August 12, 2021 at 2:08 am

    Zoom is still the same and always its written an unknown error occured 104105

  12. nimesh says

    August 11, 2021 at 8:47 am

    not conecting

  13. Pruthvi raj says

    July 16, 2021 at 12:44 am

    I can’t connect

  14. Pruthvi raj says

    July 8, 2021 at 10:45 pm

    Not connecting

  15. Pruthvi raj says

    July 8, 2021 at 10:43 pm

    I can’t connect

  16. Shri Deeksha says

    July 8, 2021 at 10:10 am

    Does zoom Nort connecting to the network some issues like audio ,video of ours to then and theirs video and audio is not visible and audible to us also joining problem

  17. Pruthvi says

    July 8, 2021 at 9:09 am

    We can’t connect zoom

  18. Pruthvi raj says

    July 8, 2021 at 9:06 am

    We can’t connect to zoom

  19. Priya says

    May 25, 2021 at 12:53 am

    Not connecting

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