Wondering why the Facetime icon is missing from your Apple iPhone or iPad? It’s a common problem, and probably the result of a restriction you or someone with access to the device set. Here’s how to solve it.
Check Everywhere
First, be sure the Facetime icon isn’t hiding somewhere in a folder. Swipe back and forth between each home screen and check each and every folder.
You may want to also consider resetting the home screen icons to their default settings if you still can’t find it.
Search
- From the Home screen, swipe all the way over to the left to reveal the “Search” box.
- Type “Facetime” in the “Search” field.
- The app should appear as a selection. Tap it to open it.
Check Restrictions
Sometimes family members or anybody with access to your iPhone will accidentally change settings. If the restriction settings are changed, it can limit what icons are shown on the home screen, including the Facetime icon.
- Select “Settings” > “General” > “Restrictions“.
- Type the passcode. If you didn’t set the passcode, ask anybody who had access to the device if they set one.
- Set the “Facetime” restriction to “On“. It should look like it does in the image below.
Note: Also ensure that Camera is enabled. Facetime will not work unless Camera is enabled.
This should unhide the Facetime button on the iPhone, iPad and the iPod Touch.
Albin says
I purchased iPhone 6 from Dubai it doesn’t have FaceTime. What to do ? How to install FaceTime in my iPhone6.
Lee says
I finally found Face Time. It was in the Productivity folder.
IPad with 10.2
Jatin Chopra says
I purchased iPad from Dubai it doesn’t have FaceTime. What to do ? How to install FaceTime in my iPad.
Virginia Hernandez says
I have checked everything, the settings are correct, the FaceTime ico is visible and I still can’t FaceTime to my boyfriends new iphone6s, we changed him over from a Samsung
Rebecca says
Hi. I deleted FaceTime from my iPhone 6 & want it back. It’s not showing in restrictions at all & it won’t come up on a search on the phone. Guidance would be appreciated. Thanks
Sam says
I tried everything, facetime isn’t even in the restrictions. I don’t really know what to do.
Allison says
Fantastic advice, thanks so much. FaceTime was turned off in restrictions, no idea why or how but within 90 seconds of finding your page it was fixed! Now I can faete my son who is on his first big trip overseas……mmmm maybe he decided mum should not be able to FaceTime him while he’s away and he got into my settings!