If you are experiencing a problem where your Amazon Fire tablet won’t start, we have some steps you can try to get it working again.
1. Hold Power Button
Ensure that you are holding down the “Power” button for at least 5 seconds to power it on normally. Simply tapping the button will not turn it on.
2. Charge Using AC Adapter
Ensure that the Amazon Fire has a charged battery. Plug the Fire into a wall outlet as a power supplied from another device like a computer may not be enough to get it going.
Wait for the Fire to charge from the wall outlet for about 20 minutes before trying to turn it on.
3. Hold “Volume Down” While Powering On
I personally have experienced a few occasions where my Fire will not turn on. I tried holding the “Volume Down” button while pressing “Power” for about 5 seconds. I have no idea why this works, but it does.
4. Restore Latest Software
- With the Fire off, press and hold the “Volume Up” button, then press “Power” for 45 seconds to turn the Fire on.
- Continue to hold “Volume Up” until you see a message that says “Installing the latest software“.
- Wait for the installation to complete, and hopefully you can enjoy using the device again.
Hopefully one of these tips above worked. If you’ve discovered something that else that helps, or are still struggling, please post a detailed story below in the comments section.
This post applies to 5th through 8th Gen Amazon Fire devices such as the HD7, HD8, and HD10.
OMG Thank you so much Technipages thank you It turned on.
Holding down “Volume Up” and “Power” for 45 seconds worked! Thanks so much for the tip.
I did all of them, the only one that did anything was the volume down and power button for 5 seconds. Got to the reboot screen selected reboot and nothing, still black amazon screen. I think this is the 8 or 10 older model.
Made in China that’s the problem so go get another one
Ameisha Simpson says
I have the same problem, I tried but nothing happened. I’m really disappointed. Does anyone else have any other solutions to this problem 😩
Ciaran Delaney Ireland says
Magic, – My Fire 7 was dead for the last few days and presumed as the guarantee was out that I would have to replace it but tried your Vulume up and 45 second power on and it worked …………thank you
I’ve was just about to toss this in the trash , and then I read the volume up while holding power button ( this didn’t work , but then I held the down volume with power for 5 sec and Walla!! Power ON!! Thank you
c ag says
3. Hold “Volume Down” While Powering On
Holding down the power button + volume up button worked. You then get a menu and choose the reboot option (don’t remember what it was called)
Can you tell me which mini Ed cards work on the kindle 7 tablet
We have bought 3 different ones and it shows up in memory but won’t do anything when we click on card
Did all the steps couldn’t get it to come on . Plugged it into the computer . Did the same steps & it came on !
Terry Murphy says
Holding the Volume and Power On button at the same time has worked for me on two separate occasions over the past few years. Thanks very much for sharing this fix!
Joyce Bellomy says
Fire 10 won’t charge, bought new charger, still nothing!! Tried all the steps, still nothing!! Any other advice besides trading it in??
Samir Hussein says
My amazon tablet is turn of itself during i am using USB flash that attacked by virus and i try to format it by connecting to laptope by using USB cable and commented me to update my tablet under wifi connection but after few hour it doesn’t show any sign on that laptope and also another laptops. Please Can you help me how can i fix it?.
I have no idea what model my fire is, but I left it alone for 6 months while I moved houses, went to turn it on this morning and it didn’t do anything. Plugged it into a fast charge adapter (5 Volt 1 Amp) and held the power button. It showed the charging symbol so I left it alone for 6 hours, went back and tried to turn it on again and it did nothing. Plugged it back up and tried to power it on and it just shows the charging symbol and wouldn’t turn on. Tried everything I can find on the internet and none of it works
Denise Herndon says
My screen keeps going to the reboot screen and when I try to do the software reset it goes back to the reboot screen, I’ve tried the options for factory reset, reboot system now; etc but it will not reboot for use.
My tablet is fire hd 8 and the power is not turning on tried to do what you told but it is not turning on
Mines just keep popping up the Amazon /fire logo and then say installing latest software. The problem is that it keeps on doing it over and over. And it won’t turn on.
Holding down the “down volume” and the power one button for 5 seconds worked for me. Nothing else would get the Fire tablet to turn on. Thanks!
None of these suggestions or other on the net solved the issue. My mother’s Amazon Fire that’s barely a year old will not charge or turn on. These things are junk. Feels like a crappy toy.
I tried to power on my Kindle Fire using the instructions but it still won’t turn on
I got my fire hd 8 10th gen for a Christmas gift. I have a folio case with magnets that turn screen on and off. My device will have full battery but every now and then my device will just become unresponsive and only way to turn it on is to plug it in when it turns on battery is always fully charged what’s going on?
gail kedrus says
Yes thank you so much ! i needed to press the reboot and it worked – after I held down the power button and volume
My daughter has a kindle fire hd 10 inch, it’s on but we’re only seeing a gray/black screen. What can I do to fix it? I’ve held the power button down for 20 seconds and nothing changes.
I also purchased mine in Dec 2020 and I’m having the exact same issues…. has anyone else found a way to fix this as my one daughter has a working tablet and my other doesn’t 🤦🏽♀️
Carly Nicholas says
I have a 7th generation Amazon Fire tablet, that I have had for a few years. I was using the tablet to look at etsy.com and other websites, the tablet crashed and was unresponsive. It wasn’t fully charged (maybe 40%-50% charged) It eventually turned itself off, and every time I tried to turn it back on again, it would turn itself off, due to the battery being completely dead, so I tried to recharge it, the amazon/fire logo was displayed but it kept loading the Amazon Fire logo. I chose to reboot the system and it hasn’t worked since at all. It hasn’t worked for 7 days now. I have used different charging cables, different charging plugs, a different extension lead, or plugged it into the socket in the wall, but nothing works.
This has happened before when the battery was completely dead, but it was fine after I recharged it.
charged the battery. It was becoming very hot, while I was trying to charge it, it is slow to recharge the battery and then the battery drains very quickly while I use the tablet. It now won’t even turn on, it doesn’t show the Amazon Fire logo. I did accidently crack the screen, a few years ago.
What does the factory reset actually do?
Is it a software, battery, or charging port issue that is common with Amazon Fire tablets?
Holding down the volume/ power button doesn’t do anything, that was working, but now it doesn’t.
The most frustrating aspect is the only way I can stay in contact with my long-distance boyfriend is via the Kik messaging app on my tablet, due to him living in a different country to me and I can’t afford a new tablet right now, unless I sell some of my possessions :/ Being poor sucks!
Please help, this is really annoying now!!
Kimberly Thompson says
I’m having the same problem, tablet starts power up process but half way through Amazon logo and chim it just shuts down. If I have it connected to a power supply when I try it will just keep restarting and shutting off midway by itself. I tried everything but factory reset. I finally got it to completely power on after (what I think was) a soft reset or i may have done the “reinstall latest software” I’m not sure, it took a little more than normal time to power on. It was a miracle!! Until it shut off 3 minutes later and returned to its previous state of shutting down half way through powering on. Know anyway to fix this issue?
What does it mean when I turn my fire on and all that pops up is Amazon (the word). Will not so nothing else.
Thank you very much for the advice, I was beginning to despair! However, I followed your advice and after 3 or 4 tries everything came back on again! If only real life was as easy!!! Not sure what was blocking it but that sorted it out. Thanks again.
I tried all the above techniques and it won’t power on. I just bought it in December 2020. Is this model a lemon?
My amazon tablet won’t come on it only make a sound
Okay so I have no idea what model my fire tablet is but I got it in the beginning of 2019 and I left it alone for a while after I got my phone. Now it won’t turn on at all. Holding down the volume and power or just the power button only turns it on for a split second and then it goes blank again. I have no idea how to fix this. Can anyone help?
I have the same problem as Taylor Church (a few comments up). It’s weird and happens even if it was fully or mostly charged when I last used it. I’ve tried rebooting it and doing a soft reset, but nothing has fixed this problem. It’s more of an annoyance than anything, bit I’d still like a fix for it.
stan weinberg says
I tried everything suggested and nothing worked. All my information is in the tablet. How do I access this information? Help!!!!
i have a fire hd 10. i watched a movie 2 nights ago, the next morning i went to play roblox and my tablet turned off in the middle of my game. nothing is working to turn it on,
You’re a lifesaver! Volume down and Power at the same time, and then reboot.
Marcy A says
I literally just checked the % charged on my Fire HD 10 9th generation tablet. It showed 92%. I plugged it in because I wanted to watch a movie. Within 30 seconds, it went blank, black. There has been nothing since. I have tried everyone ‘s hints. None worked. It is under warranty and I am having trouble finding how to collect on that.
#4 worked for me. Android boot screen popped up, I selected the reboot option using power, volume buttons.
Now thinking it might be a virus? I have been lax at free wifi hotspots. Can you say “nevermore?”.
John Kehoe says
I tried all the methods, still won’t power up.
Tried the volume down/ power button at same time tablet spring to life. Many thanks
Taylor Church says
So my Fire will work just fine most of the time. Lately, if I go to use it after not using it for awhile, it shuts itself off and will not turn on. I have tried turning it on by all 4 steps above and nothing. I have to plug the charger in and it finally turns on. It works great and I on’t have to keep it plugged in to use it all. I can lock it and unlock it just fine but sometimes, it just decides to turn off on its own and not turn on unless i plug it in if not used for 24 hours or longer, any suggestions?
Diana Artist says
Yes! Number 4 worked and software was updated. I rarely turn my HD10 off. But, maybe I need to every now and then so software will update. Thanks for providing this site and info!
I tried all steps above, so I’m not sure which one worked. It just came on after I plugged it up again.
Thank you. Something worked!
Rick Hance says
#3 and #4 worked like a charm. Thanks for the help.
thank you so much. since no 4 wouldn’t work, I tried doing no 4 with the charger plugged into the tablet and a windows 8 brand computer with windows 10 updates and it turned on in about 3 seconds.
I’ve tried every trick, nothing works!!! Never will buy Amazon again!!! 5weeks after warranty how convenient
Debbie Scotson says
Have tried all above and nothing works please help ?????
Jacqueline Hall says
My kindle fire was fine this morning, have gone up switch it on, held down on/off button, Amazon fire comes on, then switches off again,
Have held on/ off button and volume button, comes on to rebooting, have done this still switches itself off.
Rick K says
Wife’s Fire HD 10 worked fine two nights ago, wouldn’t start yesterday. Verified charger works, charged overnight again. None of the steps get it to boot. 5 weeks out of warranty. Contacted Amazon, best they’ll do is 15% off a new one. This one lasted about 14 months, don’t know why I’d want another.
Volume up and power button for over 45 seconds did the trick for me.
I held the volume down and power button until it turned on (about 8 seconds)! Thanks!
Just held down power up and it came on. Excellent dude! Thanks much 🤙👄
Betty Lou says
# 3- Volume down and power button-worked for us! Thank you!
Yes #3 worked for us also. Thank you!
Deyanne Wright says
None of these helped. I have been trying for about 3 weeks. It has been plugged in so I know it is charged.
Thank you! The volume down and power button together worked to get it back on. You’re a lifesaver!
Thank you! The holding of the volume up key and power but worked!! My son will be so happy!!
None did not work for me may you please show me more way i have a fire tablet and i was at mo cousin house and it was going dead and just cut off when i tried to charge it it did not charge but when i got home it charged and would not cut back on
I have tried al of them but my tablet will still not turn on. What do I need to do?
Thank You for your help !
I have a Fire 10 I bought in 2017. It won’t charge. I have done all the steps. All I get is a picture of a battery with 1 red line on it. Does that mean I need a new battery?
Richard Norris says
when I turn on my tablet, it gets as far as Optimising system storage, the orange line goes over to the right, then goes back to the begining and does it again, will do this for hours. But never gets past this, what is the answer?
Thank you. Number 3 worked after a couple of tries. I tried charging it and it wasn’t charging, so I unplugged it and decided to wait until the tablet was cold to the touch before trying number 3 again and I was finally able to reboot it.
I did tip number three and it worked.
Thank you so much!
Sharon Willis says
Yay, number 3 worked! Guess I should check where my photos are abached up to.
Christina Hares says
Please help me, I tried all four of these options and none of them work my amazon fire is stuck on the start up screen ‘fire’ and I don’t know what to do, I’m so upset I love my Amazon fire
How do you get a tablet working after 2 years of f it not working I charged it for a week and tried the same thing over and over and it’s still won’t work
None of them work it’s stuck on Amazon when I power it on . What do I do?
Number 4 actually worked. Couldn’t believe it!
So none of these worked, nothing i’ve looked up has worked. My kindle is acting differently, every once in awhile it’ll turn on work for a couple days i’ll charge it and everything then i’ll wake up turn it on and it won’t turn on, then it won’t turn on for a week or 2 sometimes a month then i’ll find it plugged in and on, so it’ll work then stop working for period of time then work for a bit again. Any Ideas?
I feel like my power button is too damaged to work. The top portion of the power button is torn apart and you can literally see the steel part of the phone. I’ve been able to power it on by pressing the volume up button for a few seconds and plugging my charger in at the same time. Then, the Fire System Recovery screen shows up but I still have to use the Power key to select. My power key is damaged. I can use the Volume up/down to move highlight because they work. There’s no touchscreen capability at the time.
#3 worked for me
THANK YOU SO MUCH
I just did no 3 in this article and YES it switched on at 35th second. No idea why but it worked for me.
I then clicked system reboot
Charge is 100% , I kept thinking it wasn’t charging despite plugging it in.
Ali Hersi says
Amazon have an amazing returns and warranty policy. All you have to do is contact amazon and I believe they will either repair or replace free of charge if less than 2 years old. Let us know how you get on.
My daughters tablet stuck on load screen fire n wont work even these above wont make it work either
Maggie Stevens says
I am so disappointed in my new Amazon Fire (had my last one for over a decade no probs) so was looking forward to an upgrade.
It wont switch, tried reboot , charging up all as advised, no joy.
Ive only had this a month and disappointed in performance are there any user tips out there please as am not finding the ‘official’ troubleshooting for start up very helpful.
plz help me – my fire table( amazon) wont turn on even when i plug it up to charge- nor will it show me the sign that its dead – this morning i tried turning ito n and it showed me it was charging but since this morning it hasnt beem turning on plz help me plz
I charged my Kindle Fire up, tried soft reboot, hard reboot and restore latest software but it still isn’t working, just shows ‘kindlefire’ on the screen. Plugged it into a PC (tried 2 different cables) and got a notification that the device malfunctioned and wasn’t recognised. It’s pretty old, but I hate being beaten. Is there anything else I can try?
Janie Stoehr says
My Kindle Fire 7 (purchased one year ago) stopped working suddenly (it was fine last night but today it isn’t). When I press the Power button, the Amazon logo comes on immediately, as usual. Then it is replaced by the Fire logo, with the little dots below, looking like it’s going to load as usual. But it never gets beyond that, whether it’s plugged in or not. It will continue this for hours. I’ve tried all the tips with the Volume Up, Volume Down buttons; changing the charging cord and the charging sources, etc. Nothing works, and nothing produces any different results. Now what?
Linda Sepeda says
The screen will sometimes display a battery icon with a red bar, sometimes a battery icon with the charging symbol, and sometimes nothing at all, even if I use the “up/down” button plus the “on” button. When it still had some charge, I noticed that a solid connection was not always being made between the cable and the tablet. I believe something inside the laptop is broken. Any suggestions about how to get this repaired?
Phil Zehr says
My fire tablet is stuck on the loading Fire screen. None of these tips help.
Hold “Volume Down” While Powering On worked!!!
Thank you so much for the article!
betsy palubeski says
I was about to give up but kept reading people’s suggestions. For me it was holding the power button and volume up for at least 40 seconds. I was shocked when the logo appeared. I thought it didn’t have a charge but it showed 100%. The only advice I would give is keep trying even when it seems hopeless.
Tashianna Foster says
I hate this table every day want i turn off it hard to on one day it did not turn on i tried every thing i can belive
Terry Tagliente says
Got my poor sister one at Xmas ,, it’s dead won’t even turn on,, what a waste of money,,she tried everything I read here and nothing ,, Dont buy one of these BIG WASTE OF MONEY!
She’s elderly and very poor … Now she has nothing
We still have a black screen even after trying all the trouble shooting suggestions.
Jennifer Herron says
It says amazon fire and then goes black.
I don’t know why are you still selling the Amazon fire tablet they are a piece of crap wasting money on them and the charger don’t work you got to follow all the steps for what is a piece of crap
I tried volume and power button for 45 seconds and it came on with an android reboot screen. I had to press volume and power again (just tapped simultaneously not holding for extended period) and it turned on. Thank you!
It worked holding the volume up and the power button for about 10 seconds!! Thank you!!
My Amazon Fire JUST stopped working. I cannot believe the life of this thing!! I PAID for AMAZON PRIME!!! WHY ISN’T THIS WORKING?? Waaaaait!!! I took it out of the USB charger and I plugged it straight into an electrical socket with a plug adapter. It’s now registering as charging. Maybe it was too dead to take on a charge to turn on…..
Surprisingly, this worked! I have not been able to use the tablet for almost 11 months. Thanks!
Ive tried everything even factory reset and nothing as fixed the issue on my sons fire 7 tablet. The only thing allowing it to restart is plugging it in the wall, but when I remove the cable, 2 minutes afterwards, the tablet shuts off and wont open again -,- does anyone know of a solution?
jeremiah lowder says
My amazon fire 6 isnt wanting to turn on all the way it will start up to where it says amazon then after that it would say fire. And i tried leaving it like that all day and it still was at the same spot. Nothing has worked.
My Amazon fire wouldn’t charge not turned on. I’ve tried all the techniques not seems working and the tablet is just 1year and 3 months. Pls what can I do??
Mike Andrews says
All not working, not that old?
Nothing is working for me :( all it is is a black screen! It was fine 24 hours ago.
Holding volume up and the power button was the only thing that worked for my Fire 10, although I just got the normal start up routine and with no option to install the latest update. Thanks!
My fire 7tablet not turning on and i try everything that was said n its still not turning on can i get a change of tablet its my first time buying a table n im actually disappointed even to install watsapp messenger its not working to me i think its waste of money im sorry i never stick to samsung n i payed soo much for it
My Amazon Fire wouldn’t start up for the past 48 hours, so I tried all your tips. Holding the volume “up” button while trying to turn it on worked for me. Oddly though I got a screen with several options in a tiny font. I cannot figure out how to select ”reboot”
I too had the black screen and none of the tips working. I tried the tip below to use a different charger and it worked! My Fire had totally discharged – do not know why as I have used this charger many times before.
My tablet still won’t even turn on. All I have is a black screen.
My amazon fire 8 was fine 2 mornings ago I plugged it in over night woke up and it’s not turning on idk what to do
The volume down + power button worked. I am jumping for joy! Thank you!
Lisa Puchalski says
My Amazon Fire wouldn’t start up for the past 24 hours, so I tried all your tips. Holding the volume “up” button while trying to turn it on worked for me. Oddly though I got a screen with several options in a tiny font. I chose ‘reboot’ and all is well. Thank you!!!
My fire tablet is completely dead and won’t charge all I’m getting is a battery shape with one red bar Can anyone help table been left on charge for a hour have tired 3 different chargers that all work with another tablet
My Amazon Fire tablet is stuck on the fire screen and won’t do anything else
Georgina fire says
Am having a problem with my Amazon Fire when I start the phone and it reaches the Amazon Fire it stop and turn back off
How do you turn on a kindle that hasn’t been turned on in 4 or 3 years?
Amazon Fire won’t come on! The tablet goes off and on. When it is on it shows the Amazon logo.
ITS NOT WORKING HELLP ME!!!!!!!!! IVE TRIED EVERYTHING
Kayla Hopkins says
Kindle Fire powers up with just “fire” on the screen
I have tried the suggestions you have listed and still nothing
Fire 8 tablet won’t turn on after charging it for 1 hour. Tried another charger still won’t turn on. My daughter only has this for 2months. Can anyone help please?
My HD8 wouldn’t open after charging for a couple hours. Tried all the fixes. Nothing. Plugged it into a different charger for a while and it came on. The first charger had apparently drained it down to nothing. Try this if nothing works, and throw out the old charger.
Rukayat yussuf says
My fire 7 wont come on , I have tried all the steps it wont comenon
after charging my tablet it has completely stopped working, this has happened many time and I would just buy a new charger and it would turn on. Now, I have tried these tips and my tablet is still not working
None of these have worked :-(
Josephine Maduscha says
I’ve tried EVERYTHING and it still won’t turn on! I am a little disappointed that most of my money on this electronic device is now wasted. I wish it would work but since it’s so old *it doesn’t even have a camera* I don’t think it will power on. The weird thing is is that I can HEAR the volume going up and down along with the power button. Thanks for the help anyways.
My Fire tablet has stopped working no problem this morning. Went to look at it an hour ago and it is not working turned off and I can’t get it to work. Tried all the tips still nothing so gutted its not old 9mnths it has a 3year warranty that I purchased with it. Help me please.
I’ve had my fire tablet for a while, maybe 5 years or so. It’s an HD 8 and when I have it plugged in and turn it on, I get the amazon logo then the latest update screen. After that, nothing happens and it turn back off. I can’t even turn it on when it’s not plugged in. Maybe it’s because it’s so old and has been sitting for a while and dust is messing with everything but I just want it to turn on. I don’t have to money to buy another one.
Andre Abreu says
Volume down and power works for me. After I wipe data the Fire works well! Tanks
Thank you very much pushing the volume up button while pressing power worked like a charm.
Third top worked for me! Thank you, I tought I’d los it
It won’t do it! My screen is glitched while I trued doing the steps!now I can barely get in my Fire tablet what an outrage!!
Brian W. says
Fire 8 will not turn on. I have tried the various solutions here but to no avail. Tablet is less than 3 months old.
Had to hold power button for 120 seconds after trying 40 sec, 45 sec & vol up and power for 40 sec i just held power in and kinda lost count around 120 secs & it came on, now its charging!! Woohoo
I hadto use the reboot way for my fire & it worked yahoo!
It helps when i press the volume up at the same time with the power button. My fire tablet turn on. Thanks!
Kieth Bonta says
Fire 10 I can’t believe that worked??? The volume down with power on. Glad really love this little thing!!! I use it more than my Surface, Ipad or my HP Windows laptop,
So, I’ve had my Kindle fire HD 7 for nearly 5 years now. I’ve had this issue with charging for awhile. USUALLY, it helps to do the recommended steps, but sometimes……. Nope. I have found a lot of my issues have to do with how my cable goes into the tablet. I have to wrap the cable around and watch it because it will just stop charging and has to be pulled tighter. Just recently, after trying all my tricks for over an hour, I got mad and started pressing the power button down with the charger plugged in. Wallah, my tablet started charging.
I also got one of those charger that lights up to show you that it’s charging. I know, I know, not a Kindle charger, but hey, it’s frustrating having to check that it’s charging all the time. Been doing this charger for well over a year. My tablet has lasted this long, oh and my 3 1/2 year old has been using it for over a year. So, just a few ideas.
Surprised this morning when my old reliable Fire 7 tablet (Xmas 2015) refused to power on. It was fully charged but completely unresponsive. So, I tried solution #3 above, hold “Volume Down” button while pressing “Start” button. I got a command asking if I wanted to “reboot”, which I did. Within a minute I was up and running again.
This tip worked like a charm and my unit is now functioning just fine. Thank you so much!
I’ve been trying for over two months to get my Kindle (I believe it’s 7 or 8) to turn on but it responds to nothing. It won’t even show the dead battery symbol or make the startup sound.
Before it stopped working I was having difficulty charging it, abd while charging it wouldn’t show the charging symbol.
Ronald Ehrman says
I’m having trouble with getting the screen to turn on. My step daughter was messing with it n now it won’t do anything
SCOTT SCHURMAN says
We have been trying for over a month to power up our Fire HD 8. We have tried all of the above suggestions, and to no avail, it will not turn on. After reading previous post, it sounds like this is a common issue. Our son loves the Fire HD 8, but is as upset about as we are. Please offer some suggestions that will work to restore. I am rather upset at the lack of support.
Jill hurst says
I have a very old kindle. Not sure which number. It seems to charge, somewhat but as soon as I take it off the plug,the green light goes to yellow. And I cannot turn it on at all. The cover / book still shows on front, but when I try to turn it on, no matter how long I hold the button in, nothing happens. I’ve tried to turn it on while it’s still plugged in too. And nothing happens. Any other ideas how to get my kindle working again.
My generation8 fire is totally unresponsive to all known fixes, I’ve tried them all. I do believe it’s called “planned obsolescence” as it was purchased just last year without the warranty. Insert disgusted emoji.
Laverne bledsoe says
My unit will not power up …i got a pic of a batterie on screen with a red line across it.also when i plug in wall its a pic of a batterie with a green line on screen. And it want come on
6 web sites with many ideas and nothing works. Won’t power up and no repair service availanle.
Kindrea Miles says
Hey I mom bought my son an Amazon fire 7 tablet for Christmas it work this morning but it cut off and won’t cut back on I’ve tried everything they say to do but it won’t cut on it’s not even a day old yet. Help me please
Hello, my 5 generation tablet wont turn off untill battery dies. It doesnt let me factory reset. How do I fix the problem?
Sonia Fonseca says
I bought my nephew the kindle fire hd10 for Christmas and it just has a black screen.We tried charging it,holding down the power button.It won’t turn on at all.
Fire HD 8…. Had for a little over a year when this problem occurred. I tried all steps nothing worked. What I ended up doing was:
Hold volume down button (left) then power button until Amazon logo appeared, released power button, still holding volume down button until menu appears with several options, e.g., reboot, factory reset, read logs, etc. I tried rebooting but that did not work. I ultimately had to do the factory reset. Use volume buttons to scroll and power button to select.
I literally took it out of the box 30 minutes ago and plugged it in to charge and it won’t do anything at all. It’s brand new. What now?
Wilma Van Til says
I turned on my Amazon Fire H10 this morning and all that comes up is Alexa and trending topics. Plus my screen is upside down. Has anyone ever heard of this before? My device is fully charged. HELP!!!
I have the 2017 HD10. this thing has given me nothing but issues since I got it
Never again, Amazon.
Salvo Azzopardi says
The power adaptor is plugged in and definitely working (as it works on another identical model) the charge light shows charging but still NO power.
Btw it’s a fire 10hd
Worked. Thanks for the tip.
Worked for me. But again my question is how do I fix it because it’s a on going problem?
None of these suggestions worked. Kindle remains dead.
Volume down and switch on worked, thank you!
Elaine Wilcox says
i have an amazon fire and it will not turn on or charge. i tried the options shown and still will not work, due to it being passed the warrenty i would have to pay them to take it to fix, what can i do?
Grace Mason says
Nothing is working for me. I was using just fine. Got up to do an errand and came home to a black screen that would not start up. Placed on charger over night and still nothing. Any suggestions?
#4 worked a treat for me. Thank you so much! It was dead or so I thought and now the kids are happy. Amazon HD fire 8.
My Kindle Fire is one of the first editions. The message comes up ” battery is too low to turn on”. It’s been on the charger for several days. Could it be the charger cord is worn out?
Floyd Hamilton says
#3 in Chinese restaurant, Thank You!!!!!!!!!!!!!!!!
Solution 3 worked for me. Thanks Google!
The tablet (Amazon Fire 7) is now charging for. The first time after many months I had lost every hope it could work again.
Jack Morrison says
I too used “4. Restore Latest Software, With the Fire off, press and hold the “Volume Up” button, then press “Power” for 45 seconds to turn the Fire on.”. However I did NOT get a message that said “Installing latest software”. I got a the ‘Amazon system recovery’ menu, which had a series of prompts, the first of which was to “reboot system now”. Tried that and it restarted successfully, although it did take much longer than usual. So I powered it off and back on, and it booted up in the normal time, so everything seems to be okay. Then, given I’m a retired software QA engineer, I reboot to the recovery menu and looked at the recovery logs. Appears there was an issue trying to boot up , but a normal reboot would not fix it and a recovery reboot was needed to do the repair it. I noticed that there were other logs from other dates, but it appears a normal reboot was enough to fix those issues. Not sure what the issue was, but it looked like it might have been a bad disk sector.
Anyway, that you for the help.
S. Aston says
Number 4 solution worked perfectly!
Just picked the reboot from the selection.
Thank you very much!
Jackie Phillips says
Mines same been having same issue put it on charge takes charge out!!! Took back when still under year gave me new cable same thing again month later kept doung this wouldnt turn on but did eventually. Now will not budge! Dead complete joke should of been recall rip off so angry as use it for work now all my stuff is lost!!!
Kids FIRE HD8 (7th Gen) was locked up (appeared to be dead – wouldn’t start).
TIP #3 worked for me: simultaneously hold ‘volume down’ button and ‘start’ button for 5-10 seconds.
FIRE started right up after a few seconds and is working great now. Charge was at 100%.
Betty Hensley says
I’ve tried everything. Mine comes up to fire and optimizing system storage applications and won’t go any further just starts over. Please help.
FIRE HD8 (7th Gen) locked up after I plugged it in for a recharge.
TIP #3 worked for me: simultaneously hold ‘volume down’ button and ‘start’ button for 5-10 seconds.
FIRE started up when I released both buttons, and it was only at 14% power so I recharged it.
Working as it did prior to lock up.
Robert French says
I have 3 Fire 8 Tablets and all will no longer charge. It is a defect in the charging port and all amazon does when you call them is give you the runaround . (call center is in another country and you can’t get them to understand that the charging ports are junk) Customer service refused to help and when my wife called they just hung up on her. I will never buy another Fire Tablet .
My tablet is less then a year old and will not turn on at all! I tried all of the steps and nothing. Please help!
My battery was on 32% when I decided to charge, i came back to a dead tablet after a few ours. I used the cable on another device and it worked but this particular device in question is not coming up at all I have used another charger but it’s not powering up at all. Amazon fire 8
My son’s Fire had hanging problems after one month. We contacted Amazon and they reimbursed us for a new power adapter and that did the trick.
However, a month ago it started having charging problems again. I contacted Amazon today and they said there is a 1 year warranty and sadly we were exactly 2 month over.
The supervisors tip was to hold down the power button for 40 sec and then try turning it on holding it for 2 seconds. Didn’t work. She also said the ports can be affected when people use them while they are plugged in. When I held the cord at a up or down angle I was able to get the lightening bolt symptom. Green means charged. Red means not charged enough.. They said the best they could do was give me a 15% off coupon for another one. And recommend that I take it to a iPhone repair store and see if they can change the port.
Otherwise she said to use either Square Trade for an extended warrantee or get the Fire for kids which comes with a no questions 2 year warrantee. Hope that helps someone.
My tablet will not turn on even though I’ve tried everything and I’ve been charging it for hours but it’s says its low on battery, I’m so frustrated ? ts done this before but then it turn on after some time but right now it’s not. I’ve been at it for an hour now ???
Ive been into electronics since the first computers and everything was DOS and in ASCI text. If you wanted to access the internet it was through a modem then the telephone. I also worked as a radio repairman for the Detroit Police department for 13 years. My son gave me a fire tablet that wouldn’t access the internet. With all the tricks of the trade I did everything to no avail. I have found over the years though there is usually a sequence of button pushing that will sometimes open a device up right to the software which is usually left to the manufacturers technician. I surfed everything on the net and saw the same thing. Push down the on-off button for 19, 20, 40 seconds and it will re-boot. Well sometimes it just doesn’t work. Unless the battery is dead I don’t think there is a way to get to the software script where one can access a complete wipe/ re format and start all over. I accidentally found that if I push the on-off button and both volume buttons simultaneously it will open the script. While holding down all the buttons I did that for 40 seconds then let up then pushed back down all of them. With a frame of mind “maybe this will work if I just keep pushing down and letting up with no sequence” I know this doesn’t sound like the performance a guy whose been into electronics for as many years as I have but I did open the script. If successful you’ll have 5 or 6 choices to pick using the volume button to scan and the on-off button to execute the command. Good luck
My fire has played up for some time and now completely dead. Can I transfer sd card from old one to new one as all my games stored on it
Tip #3 did the trick! Thank you!
I tried all the tips, my tablet still does not go on
It just stopped working???
Patti lee says
My kindle will show amazon then fire then amazon then black screen. Then back to amazon. i have tried all the suggestions..
None of these tricks helped.My tablet just died at once and it’s not turning on.Help me plz..even charging the tablet is not helping.
Francko excel says
Please someone help me. my fire start but only show me: fire :
Cheri Baumann says
I bought my Fire in February this year and none of the tips have worked. Have several books I haven’t read on it. My 1st Fire lasted several years-I can’t get even 1 out of my new and improved!
Leo Simpson says
None of these worked for my tablet! What do I do because I haven’t used it in about 7-8 months and it won’t turn on because it is overcharged I think. None of these worked so please can someone give me advise?
So what I gather from MOST of the above comments is that the Amazon Fire tables is a piece of junk. Who knew? Amazon is usually associated with excellent quality, excellent service and faster than normal response to problems. My tablet was plugged in for about 4 days when it finally turned on…in the middle of the night! It lit up my room for hours before I finally got up and turned it face down. Now it won’t start at all. Tried all the mentioned techniques…saw “Amazon” light up the screen for one second. Then back to black…and non-responsive. I’m ready to pitch the thing.
natalie bright says
Thankyou so much for tip number 3! It worked!
Stanley Martin says
When will y’all publish a fix for all these kindles that will not turn on and none of the hold this button or that button tricks work?
That little tip where you hold down the volume Down butter while simultaneously pressing down the Power button did the trick. Thanks!
I put my tablet on charge and I went to bed when I went down stairs to get it it would not turn on so I left for few still won’t turn on i been for a month now still not working I tried ever technique. Still not work if y’all got advise please let me know
I haven’t had time to use my kindle in awhile. Had a very hard time turning it on. Finally got it to turn on using your tips, but can’t get it past the fire loading screen with the dots. I used my teacher gift cards to buy it. It’s hard not to feel cheated, especially since i purchased quite a few books to read on it. I haven’t even read one whole book on it.
Mrs Iris French says
Tried all of the above still does not work
My tablet suddenly shut down and I couldn’t get it to restart. I tried holding the power button for 20 seconds but that didn’t work. I took you suggestion to hold the volume down and power button and it worked!!! Thanks for the tip!!
Theresa Ambroselli says
I was having the same problem and also just got mine at Christmas! I called Amazon and was told the warranty was only 60 days but he could sell me a better one for 15% off. What total BS. They’ve had these issues before, and now here we all are with the same. I will never buy from Amazon again. Wish there was something we could do, as mine was a gift and i feel bad the person who purchased it got screwed. I appreciate gifts and hate to throw them in the trash . Right after I wrote the above, I tried all the suggestions in various ways. Don’t ask me how lol but I finally was able to get the menu come up to reset back to factory. It’s working again!! I have been messing with this thing for over a month. Thanks sooo much to the it original writer and those who commented. Pretty sad when Amazon reps can’t fix the prob. Although I almost wonder since being offered the 15 discount if this wasn’t done on purpose????
Theresa Ambroselli says
I am having the same problem and also just got mine at Christmas! I called Amazon and was told the warranty was only 60 days but he could sell me a better one for 15% off. What total BS. They’ve had these issues before, and now here we all are with the same. I will never buy from Amazon again. Wish there was something we could do, as mine was a gift and i feel bad the person who purchased it got screwed. I appreciate gifts and hate to throw them in the trash
Shirley stickland says
My kindle won’t come on I’ve had it on charge for a couple of hours and have tried getting it on by holding both the power button and the volume button, all it does is make a little sound and the screen stays black. My kindle is only 2 years old
Hi. I was in the middle of using my tablet when it just shut off even though it was almost fully charged. I tried turning it back on, but no matter how many times I pressed the power button and how long I held it, it didn’t work. I put it on the charger and finally when I held down the power button the amazon logo screen came up, but it just kept bringing up that screen then turning black again. It finally turned all the way onto the home screen and it was almost full charged, so I thought it might be working again. I took it off the charger, but when I went to actually use it moments later, it had turned back off again and wouldn’t turn on again. I put it back on the charger and just keeps bringing up the amazon screen again and again. It’s gotten as far as the fire loading screen after the amazon screen a couple of times, but then it just turns off again. I’ve never dropped it or damaged it in any way and it’s brand new. I just got it for Christmas.
Hi I have a Amazon 7th generation tablet it won’t come on I have followed all your advice and it still won’t come on please help me thanks
Same issue here on a unit not even 4 months old. Amazon screen comes up followed by fire screen trying to load. Thats as fas as it will go. 3rd step – screen comes up, but reboot does nothing to fix the issue. 4th step – does not work no matter how long you hold the power up button. Update screen never comes up. Any other suggestions before it goes were it belongs, in the trash.
I was having the same issue as Faye and Claudia, and just about to ‘Fire’ the tablet out the window. I tried one last thing, I wiped all the data and as I was powering it down, it booted up. Go figure. Loss of all data, but I have it up and running. Need to re-register it, etc.
I must say I don’t trust it anymore.
Faye Shively says
I have the same problem as Claudia Cain. It worked the first day and some then I Power it on and it’s either frozen on the Amazon logo or the Fire logo then nothing. Very frustrating and want to send it back!
My Amazon tablet just freeze then i hold down the turn off button then it shut down haven’t come back on since ?
Claudia Cain says
I have tried all the following steps and nothing seems to be working. When i plug it to a charger all it does is show the amazon logo and then it goes to the fire logo. It will do that repeatedly until i unplug it and then it won’t do anything. Even when i try to do a factory reset, it won’t allow me to choose any of those options. Someone please help me.
Purchased my Amazon Freetime not quite even a year ago. Was working fine yesterday, today it won’t turn on. I’ve tried all the suggestions listed and nothing has changed. Now what???
Joseph Gradillas says
My kindle fire won’t charge it goes up to 60% and stops charging
As I was using my fire hd tablet sg98eg I just flashed and went black. I’ve tried everything, even used a different charging cord and left it to charge over night . It won’t do anything and I’m really frustrated. I was in the middle of using it and I know it’s not the cords because they charge my book just fine. Any other suggestions, other than throwing it? Lol. Thank you
Purchased my Fire HD10 not quite even a year ago. Was working fine yesterday, today it won’t turn on. I’ve tried all the suggestions listed and nothing has changed. Now what???
could not start my fire 10 – as you mentioned, holding down the power and volume UP buttons worked…it brought up an alt boot menu which allowed me to start it…thanks!
Have Kindle Fire 10. I was playing a game (Township) with the charger plugged in as battery was low. When battery said 0% the game was still working so I thought all was well. Shortly thereafter I turned the Kindle off and shut it down so it would charge better. It has been on the charger for about five hours and it still won’t turn on no matter what I do. I’ve tried all your tips and it still has a blank black screen. Please help.
My tablet won’t work what do I do I just got It about 2 months ago any suggestions I’ll try these tips but plz give me some luck i always have bad luck!!!!!!!
Have a gen 6 it is stuck with the power on and only shows Amazon logo won’t go any further and won’t shut down either…
My son Amazon tablet won’t go off Android recovery.what to do to get the tablet back working it just went out yesterday and he only had it for two weeks.
Thanks for the help!! My Fire HD10 Tablet would not turn on, even after charging. But holding the Volume Down and Power buttons together, it asked to reboot the system and is now working!!
Judy F/B says
The down volume button and power button together seems to have done the trick for turning on my Fire HD10 from its blank screen and no power. Thanks for the suggestion.
WILLIAM L GALLOWAY says
I have the same problem with my Fire 10 Tablet. When I try to turn it on, I get the short chime, but nothing comes up on the screen, it remain black. i have tried holding the on key numerous time for a long a 2 minutes, but no luck. I also tried using the volume keys in conjunction with the start button, but still nothing. I tried the up volume with start, the down volume with the start, and even both volume keys with the start and got no results. All I ever get is the little chime like it is starting, but it never does, screen remains black. Any other suggestions would be appreciated.
Alyssa B says
Help!!!! I was right in the middle of scrolling on my Amazon fire Tablet, when it showed the powering on screen (the fire logo and amazon logo), and then it just went completely black. I have it plugged in to the charger, and tried holding the button down, AND NOTHING IS WORKING! Idk what to do!
Frustraded Kidle owner says
Volume up and power button turned my Fire HD10 back on after it was on a blank screen and would not power on. Cheers Pal.
Robert Ozga says
Thank you for your advice to use volume up and after i press power It woks Hope this will never happen again and i hope my tablet will serve me for long long time But can i asked what was the issue with my tablet after 2 month of using Thank you
Laurie Watson says
I am a brand new tablet owner and about to leave for a grand adventure in Europe, which is why I bought it. Imagine how worried I was when it wouldn’t turn on. I charged it thinking that was the problem, and nothing happened. Then I found your website with the easy tip to press power and volume at the same time, and Voila! I’m back in business.
Thank you so much. You made my day.
Thanks for the tips, it worked by holding down volume and power.
omg thank you so much!!!!!!!! if you hold the power button and on of the volume buttons at the same time it turns on!!! thanks again!
Hold down the power button and keep held down then insert the USB. All the while holding down power. Came back at 100% charge.
Silly Kat says
I have a 6th generation fire tablet and I turned it off for a few seconds to do something else. Then when I went to turn it on and it wasn’t responsive so I left it all day…. then I googled how to get it to turn on, I went to three other places but this website helped me the most.. I used the ‘3. Hold “Volume Down” While Powering On
I personally have experienced a few occasions where my Fire will not turn on. I tried holding the “Volume Down” button while pressing “Power” for about 5 seconds. I have no idea why this works, but it does.’
This helped me a lot.
I also want to know if # 3 would work on other devices
SORRY TO SAY,,,,,Nothing is working!!!!!!!!!!????????????????.what to dooo…….pls help me.!!!!!
I have 2 Amazon Fire tablets that the kids use and both are dead on the same day..? Left on charge for days nothing on here has worked…they were both Xmas presents last year so only 10months old.. it’s just not good enough ..??
Wow! Thank you so much for your help. I didn’t know how to turn my fire tablet back up again. I didn’t know what was wrong at first. Then I discovered the tablet was pushed out at the corner where the power button is and I pushed it back into place. May have happened when I stored in underneath my car seat. The tablet didn’t want to turn on anymore and I didn’t know what to do. But this website helped me by doing exactly what it said to do. Push volume up and power button at the same time for 45 seconds and power came back on. I was real happy. Thank you so much!
Gayle Michel says
This was immensely helpful, it just wouldn’t turn on. Charged for 4 hours, pressed power for 40 sec. with no response…… pressed the volume down and power at the same time, and hit reboot, using the power button as enter as that was all I could think and it worked!Have a warranty but it is not yet a year old and I absolutely would have a miserable time without, even for a short time. Thanks!
My Fire HD 10 was fully charged but wouldn’t switch on. Found this site and tried the ‘press volume down at the same time as the on/off switch’ and it sprang into life first go! So pleased!!! Thank you for taking the time to provide this info
Holding the volume down and power button down at the same time worked right away…Thanks for the heads up…
Holding the power and volume down did the trick right away it started. I would not reboot just holding the power button down!
Thanks for the tip!
Holding one of the volume buttons and the power button worked! I was pressing in sll kinds of combinations but it came to life. I couldn’t believe it! Thank you!!!
Nick Jones says
For those who do not know how to press “enter” while in the recovery systems screen, after using volume up and down to make your selection, just tap the power button for “enter.’ I have had this problem, with my Fire HD 10 not waking up. I have done the hold power for up to a full minute, then pressing it, then holding it some more. Finally, I get it to come on, after it is plugged into power. Once it boots up, it shows 100% battery power, so the battery isn’t the issue. If it had lost all battery, while sitting idle, as I often close the magnetic cover to make it sleep. So, while searching for a solution, I found this site and used the recommendations. I did a cache wipe, which helped the thing immensely, but that isn’t the solution to my case. I think the best solution for me is to just do a full shut down. I have shut it down today, several times, and it boots just fine. I may have an app that is locking it up, but the only way to be sure is to do a factory wipe, from the recovery systems screen. I am not ready for that because I’ll have to reinstall all of the Google Android plugin APKs to access the Google Store. “Ain’t nobody got time for that.”
Victim of Perfidious Albion says
Had the Fire HD 10 for 4.5 (4 & a 1/2) hours.
It has been charged for all 4 hours from opening.
It refuses to turn on using the methods mentioned.
Sometimes Amazon stinks worse then when it commits crimes against its users. Google (another crooked company) the crimes of Amazon.
Ben Cowell says
Mine died eight weeks ago. Its out of warranty being twenty months old but Amazon credited my account with £10 as I was a very early UK customer joining in 1998. The thing is that it’s switches on and I’ve tried all the usual tricks to no avail, but it still lives with very limited charge of one bar. Then it struck me the battery might be the problem. Well I’ve looked at all the postings etc and I’m thinking “do I feel lucky”? Besides the case they now cost more so is it worth chancing £14 to have a go. Maybe
My kindle fire hd 8 switched itself off following an automatic skype update and just won’t come back to life. It had about 50% battery at the time. In the past I’ve just kept pressing the on button for various lengths of time and it would eventually respond, but this was over a few days. I’ve tried the 20 second & 45 second resets but nothing’s happening. I’ve also tried adding both volume buttons into the mix. Again no joy. Prior to the skype update, the skype app was giving trouble. I would hit the voice call button and the screen would go off. It would only come back on if I moved the kindle, most likely a response to a change in the light, but would flicker off again if I didn’t touch the screen really quickly. Has anyone else had this problem and if so, do you know how i can fix this? Totally guttered. I have a kindle manual, but surprise, surprise, It’s on my kindle!
Thanks for your time.
My Fire tablet, which I’ve had for about a year and a half, suddenly died the other day and I was panicking because I thought it had, for whatever inexplicable reason, given up the ghost. I kept turning it on and it would take too long to come on and then the opening screen with the wavy ‘Fire’ emblem just stayed on and on and on and nothing happened after that. So I was desperately searching on here to see if I could find a remedy and came across this site, which has been a godsend! I tried Step 4 and when I did that a series of options came up, including one to reboot. I clicked onto that and it said to press Enter but I have no keyboard for my tablet so I didn’t have a clue how I press Enter without that, or without the inbuilt keyboard working. So, I just kept clicking on the Reboot option, hoping something would happen. After a few times of doing that, and despairing that nothing was happening my tablet suddenly came on properly with the opening screen (where I enter my pin number(. From then it’s been working fine again and, if anything, is a little bit quicker now than it had been before. I’m so happy!!!
I’ve just had the same problem of my Amazon Fire tablet not starting up properly this morning. It was working fine but when I tried to use it again a bit later nothing happened when I turned it on so I kept pressing the Start button and holding it down for a bit longer and then it did come on but the orange ‘Fire’ emblem that appears when you first turn on the tablet just stayed there and t didn’t progress to the start up screen where you have to enter your pin. This kept happening over and over and I just could not log in at all. I charged it just to make sure the battery hadn’t died (although it shouldn’t have as it had only recently been charged) and it didn’t even show up as charging. I’ve just tried your Step 4 (Restore Latest Software) and, lo and behold, the Amazon Recovery System screen appeared with several options (Reboot System Now, etc). It says “Volume Up/Down to move highlight; enter button to select”. However, the keypad that normally would be at the bottom of the screen, for typing, is not there so how do I press ‘enter’ as that doesn’t come up?? If anyone knows, PLEASE let me know!!
SHANE FITZPATRICK says
Volume up @ power key for 40 seconds worked, many thanks, thought I had lost everything + was getting messages for work that I couldn’t get any other way, once again, many thanks.
Volume down + power button did the trick just fine. Thanks for sharing! I wonder what the root cause of the issue is and if Amazon has a fix in the works.
Keith K says
Thanks for the info. This just happened to my two week old Fire HD 10. Holding the volume down and power button worked after a few attempts. I can’t believe this is an issue,
Loretta Dougherty says
My Fire HD 10 tablet hasn’t worked at all after two to three months. I gave up but discovering this blog, I took it out and plug in wall for at least an hour. Tried the down and power button for allotted time, nothing. Tried the up and power button with allotted time trying software updates. Nothing. I don’t know what else to do. Is it possible I need a new ac charger? I don’t even know which type to buy. I need help with this. Love my Fire tablet and miss it. Any other suggestions, greatly appreciated.
Thanks! My daughters Fire tablet suddenly turned itself off and refused to turn back on again, until I tried the volume down button trick, Thought it was fubar-ed! Thanks a lot :)
Stephanie Allport says
I received a replacement Fire 8 7th gen a couple of weeks ago. This morning I saw the black screen of death. I was furious as that was the problem with my last one. Fortunately, I purchased the 2yr warranty and it was replaced. I tried the volume down and start and this one came to life. Thank you, Thank you.
Had to try the volume down and power buttons several times before it would work, but finally came on…thank you for the tip.
Colleen Appolonia says
Hi did the trouble shoot with holding power button and volume down at same time and it works thank you so much was worried
Agnes Gray says
Tried everything listed and still nothing. Tried to do a remote factory reset from mmy Amazon account but it couldn’t find the tablet. Tried a reset pin also but it didn’t work. Tablet is still dead. This was a Christmas gift and has worked fine until now. My grandson wants his tablet back. What do I do?
Karen Tredje Anderson says
My fire 10 first model went dark. No cure. I have a BRAND NEW fire 10 gen 7. 2 days out of package, the dreaded black screen of death. So furiously with chat service on, I am packaging up the new fire 10 to return. As I put it in staticy plastic sleeve to return, it comes on. So, I need to try static with older one.
BTW the keyboard you buy for the older gen will NOT fit gen 7 !!! Grrr. You have to buy a new keyboard.
You are offered a trade-in value for your kaput fire 10. No replacement, unless like me your dead fire is fresh out of the box.
Like several others, ~6 months old (xmas gift) was working fine reading a book, left to get a drink, came back to a black screen. No combination of power/volume up/volume down makes a difference. Has never done more than sit on the nightstand and display books.
Other older kindles still working fine, but the new stuff (at least the HD8 gen7) seems to have very spotty quality (and only a 90 day warranty, which makes you wonder) since I’m finding more and more of these reports online while trying to find a solution.
Thank you, thank you, thank you! Step 3 solved the problem.
My Fire HD10 was working fine until this morning. Was fully charged, but when I tried to turn it on….nothing. Holding ‘power’ button for 30 seconds….nothing. But simultaneously holding down the ‘volume decrease’ button and ‘power’ button has worked. Many thanks!
Thank you so much, my daughter’s kindle was only 7 months old and I thought I was going to have to take it somewhere and pay someone to fix it. The screen went black while she was playing on it and I couldn’t get it to turn back on even after charging it for hours but holding the down volume button while holding the power button worked. It rebooted it and it seems to be working fine now.
Tracy l says
Thank you so much! I was so upset because my Fire 10 hd was not even 6 months yet. The holding power and volume down buttons did the job.
John Heath says
The volume down and power fixed it for me – thank you!!
Nanette mack says
No nothing black screen charged on different charger nothing works 6 no old
Debra Frankle says
I returned one and ordered another, which is working fine.
Thank You Very Much. Tried everything and in a last ditch attempt to start it before returning it I did the 45 second volume up trick (acutally about 20 seconds) but it worked.
Does anyone know if the devices that are having this problem should be returned. I’d regret putting up with this and having to resort to these ‘tricks’ only to find that after the warrenty runs out others problems occur?
Chris Bridgeford says
The volume up and power button worked for me. I then did a reboot. Everything working fine now thankfully. I do wonder whether it’s worth contacting Amazon online to make sure they know there are a lot of people have problems. Might get a new Tablet out of it.
Cherylann Myers says
Tried all of your fixes, and #4 (Restore Latest Software) worked for me. I have the Fire HD 10. It had been charging via the AC adapter all day, but would not turn on at all. Since the fix that worked is related to software and so many people seem to have the same issue over 2 – 3 weeks, wonder if it has something to do with a software download/glitch. Thank you!
Okay, this has been happening to me for a while. I bought this in December ’17. It wouldn’t turn back on they asked if I dropped it etc. Again I had just got it still had the plastic on the screen. It’s a hd 10 by the way never happens with my 7s. Anyway, went it back got a replacement. It did the same thing and either these tips work or it just starts working again after a couple days after holding the power button or plugging it in. This morning, it happened again nothing worked. I tried the tips nothing. I tried holding volume up and power, nothing. I just tried volume down + power and it came in with 100% battery. It’s not really dead!
Karen Anderson says
Nothing here either. No start up after fixes that work for some, don’t work for others. It is a VERY common problem that Amazon has NOT fixed, as I search for a cure I have found many of us victims. Mine is a very expensive Fire 10. Disposable tablet after 1 and a half years. My little 7 is my back up. I am very relulctant to order another fire tablet at all after this. I am going to try taking back off this weekend and disconnecting battery and reconnecting (found that fix on youtube) I’ll let you know if that works. Shame on Amazon for not having a fix in their FAQs. Aside from their VERY SHORT lifespan, I really love the Fire tablet.
I have tried everything from these comments none have worked for me , mine was fully charged I was on my FB scrolling and it just blacked out all of a sudden. I think it’s done ?
Mr Davies says
Thank you! Power and volume up for about 20 seconds did it. Battery was over 70%?! Weird this should happen to so many of us…
Em Green says
how do you find /contact the Amazon “chat” line cited in the May 9, 2018 post by Robert Malcolm Kay ?
Jane Armstrong says
Sadly, I have tried the above but it is still dead. I was playing a game when it suddenly stopped. The battery was full beforehand. I guess it’s basically kaput.
Cole Hostetter says
NOTHING IS WORKING!!!! I tried all of these tips and nothing is working. It blanked out and won’t show that it is charging, held the power button for like 5 minutes and nothing happened. I’M SO CONFUSED PLEASE HELP ME!!!!!
Bob Felice says
Thank you. Vol. down and power on worked for me. Odd thing was, the table was 89% charged
I tried all these tricks and still wouldn’t turn back on. I just got tired and I didn’t really want this to happen again. Especially when you’re in the middle of a presentation. So I just switched to an iPad.
Susan Gushue says
This post was a godsend. It started right up. Thanks.
Holding down the Volume up button and power button for 45 seconds worked for me! Thanks!.
Robert Malcolm Kay says
Rather strangely, my Amazon Fire has just come back to life after several moths: I put it on charge and it re-booted totally: back to pre-set. Very odd.
Debra Frankle says
Thanks but I tried that many times. I finally returned the tablet and bought another one. Hope it doesn’t happen again.
Liz A says
Pressing “volume up” and power” buttons at the same time worked for Fire HD10. Then rebooted. Thanks a lot.
Robert Malcolm Kay says
Hi Debra, yes, I just contacted Amazon today using their chat online, and they were very helpful: the product is being replaced tomorrow!
Debra Frankle says
Thanks for responding. I took the tablet to a computer pro today and he advised just return it as it still under warranty and that this is a common problem with Amazon tablets. I was concerned about privacy issues, but he said they would not spend the time and effort it would take to restore it and will just recycle it immediately. To be on the safe side, I have logged out of all my accounts and changed critical passwords. I am returning the Fire 7 and ordering another one…I really liked it, but it’s annoying that I have to go through the whole setup process again to get the apps I want. If the second one fries, then I’m done.
Robert Malcolm Kay says
I have exactly the same problem, and no tips have helped: it is dead!
Debra Frankle says
I have tried all these suggestions and Fire 7 tablet will still not open. It is only a month old and has opened perfectly until now. Screen is totally black. It should be fully charged, but no results.
Thank you!!! My daughters Amazon Fire 8 tablet just lost its screen for some reason. Held the power button and volume up at the same time. Turned right on!! It gave me options to reset the tablet and I just picked reboot. Seems fine now.
This trick did the work…..so glad the fire is on and work perfectly. Thank u!!!
Greatly appreciate the posts. Suddenly, my Fire tablet decided showing a picture was too much work. Amazingly, pressing and holding down Volume Up + Power did the trick. Amazon’s website didn’t have any of this info. Thanks, to those who posted.
Re: Amazon fire 7 will not turn on.
None of these options worked, Not only is my daughter sad, I am too?
I tried all of the above “fixes” to no avail. There is no change to my daughter’s device her grandparents bought for her. It doesn’t turn on, the charging light doesn’t come on. Nothing’s working to fix her device. She’s heartbroken.
I tried all these steps, tablet will not turn on or reset. Tablet is about 2 months old so this isn’t making me happy lol. Anyone else having this problem and got it to work?
Malcolm Greenwood says
Cannot get my Fire to turn on. Left it on to charge whilst out, now it will not turn on, reset or anything.
Have left it on to charge for 30+ mins, tried all options here, holding the on button, pressing Vol up, Vol down and the on/off, and to still no avail. Any tips or other options would be much appreciated
Another success story with the down volume button+power button!! Thank you so much!
Texas Redneck says
Reading your post saved my bricked Amazon fire. However, InMy case, I had to hold the up volume and power. Thank you
Same problem as Nini above, and your volume down trick worked. I’m beyond annoyed that this is even an issue, and that I had to google to find a solution.
Joe Hebert says
I couldn’t believe it. The volume button trick worked. Thank you!
Sic Ofbigbusiness says
Great post. Thank you for the help. This is obviously a known bug that the mega corp Amazon needs to address. Relying on the goodwill of the public to fix their mistakes is lame. Let us hope they get they slammed on the monopoly issue :)
Ravindra Desai says
Volume Down + Power button trick worked for me too!
Holding the volume button worked for me THANKS
Held volume down while pressing power, it worked. Thank you sooo much
Doug Smith says
The vol down and power button worked feat. Chose “reboot system now” with the power button. Booted up fine. Thanks
This post helped the second tip worked for me
I bought an Amazon fire HD8 in the airport, (Luton) from a duty free shop. When I arrived home and tried to turn it on, it was not working. So, I plugged in to charge it, thinking the battery is flat. After a few minutes I tried again to turn it on, nothing. When it is plugged in the charger there isn’t any lights turned on and it does not show the battery sign. I tried all the above mentioned steps, no change. The problem is that I don’t have the receipt for it, as I probably binned it on the plane.
What can I do in this case?
My amazon fire tablet went off suddenly while watching a movie. And it had 85% battery so that made me panic. So I googled and found this post. I held down volume button and power at the same time. Yes it worked. Thank you
Sheku A.T says
I have tried all the steps and non is working. Factory reset still no way. It shut down after a snap. It flashes amazon but, no display.
Paul J. says
Yes it did! My wifes Kindle Fire has been setting for over a year, black screen and all! Just for the heck of it and I being a tinkerer, I dug it out and tried some of the suggestions. Here’s what I found.
After plugging it in to charge, I held the power button and volume button at the same time for about 45 seconds, nothing happened until I released the power button and held the volume button down a message came up on the screen giving me the option to reset it back to factory defaults,I released the volume button and quickly tapped the volume button to act like the tab on a computer and selected factory default. It took about 5 minutes to reset it’s self and then started to present the normal questions as to passwords, email etc.
Try different combinations on holding and releasing the power and volume buttons. You might not want to go to factory reset, as it deletes all personal info. in the system, but if it’s not working at all, what’s the big deal? Hope this bit helps someone get his or her dead Kimble back in working condition. Good luck, PJ,
Fire Turned black screen, tried holding power button and down volume and sometimes it flashes on for a half second and instantly turns back off… any ideas to fix
Vol – and power for 20 secs did nothing, then vol + and power for 20 secs did nothing, then power for 5 secs worked. Go figure – thanks!
We have the IDENTICAL scenario as Cyndi and #3 worked for us, too! Thank you!
Number 3 worked. Thank God . My Amazon Fire is not even a month old. Thanks for the info. It saved me!!!!!
Hooray! Holding down the volume and the power button was the golden ticket to restoring the device.
IT Guy says
Holding the volume down with power button works for me. Thanks for the tips
Tried everything my daughter was using it and it died I plugged it in over night and I still have nothing we bought this last Xmas seems like every year I need to purchase a new one for her thanks for the tips but looks like this one is just dead tired of wasting money on these.
Received as a Christmas present with only a few days of use it shuts off while my son was watching and wouldn’t turn back on. I was at a loss…. thank you so much. Holding volume down while powering on has it fixed!!! Thanks again for the article.
Lynne Preminger says
no luck with any of the above. Thanks for the tips
So yesterday while my daughter was playing on the tablet, it all of a sudden stopped & all her apps & books were gone. We turned it off & then tried turning it on again but it doesn’t get past the Fire screen. I found this article & tried everything but still nothing. She just got it for Christmas. It hasn’t even been a week that I turned it on & downloaded apps so I could gift it to her.
YES! Thanks. Was desperate had Pics and videos I thought were lost forever. Tried it ,it worked! SHARED IT PUBLIC #sumKindaWizardry:)
Mine bricked after a year, and with very little usage. All above and any other suggestions I could find didn’t work. Sigh. I’m trying another since Amazon currently has a sale of a 2 pack of Fire HD 8’s for $100.
Nothing helped. Received it for a Christmas gift. Used it for 30 min and it froze. Tried holding vol. button, power button, charging again. Nothing! Getting ready to return it.
Thanks! The volume and power button for 10 seconds worked. Cut off and would not power on after Netflix update. I’ve only had the tablet 20 days, I still have the option to pay for the 2 year extended warranty. Going to purchase it NOW…..
Held on button and volume for 45 seconds. Didn’t work. Then pressed the other volume button for 5 seconds and it worked.
Cheri gannon says
I was trying to charge my Knindle Fire CE 0682. it went black. I have charged it now. tried all of the hold down for 30 sec & start. Hold volume and start, nothing is working. amy help? it is only 1 year old. Of course!!thanks
No, it didn’t work for me. The tablet is fully charged, screen is black. If I plug into usb on my Mac the Android File Transfer window opens and shows everything installed on the tablet. That’s the only way I can tell if this junk device is turned on.
Janice Carlin says
My Kindle fire died suddenly while I was using it. None of the tips have helped. Charging it isn’t helping either.
Mary ann says
Nothing helped to get my tablet to turn on
Thanks, ‘Volume Up” button, then press “Power” for 45 seconds’ worked to unbrick my fire HD. Only cause of it I could guess was a Netflix app update. Updated in the morning. Tried watching in evening, After about 15 seconds, screen went black, (but audio remained) Turned it off and it bricked until fixed with your suggestion. Seems fine now, thanks