iPhone 5 Won’t Turn Off

If your Apple iPhone 5 is frozen and won’t turn off, here’s what you can try:

  • Press and hold the Sleep/Wake button on the top of the device for about 10 seconds. See if the red slider eventually appears so that you can shut it off or force quit the offending app.
  • Press and hold the Sleep/Wake button and the Home button simultaneously for about 10 seconds. Hopefully, the Apple logo will appear and the iPhone 5 will finally turn off.

There have heard a few users report occasions where they’ve had to simply let the battery run all the way down before the device will work again. I’m afraid if the steps above don’t work, that is your last resort.


  1. James says

    Thank you. LTE stopped functioning. Apps stopped working and then even Settings just gave me a blank page on my iPhone 5. After five, even 10, seconds of holding down the wake/sleep button, I still couldn’t get the phone to turn off. Holding down the home button at the same time worked for me.

  2. trisha says

    I have an iPhone 5 and it was stuck in the settings area. After several attempts, holding the sleep/wake + home buttons finally worked and I’m now back in business.

    Wasn’t looking forward to waiting for a fully charged battery to run down.

  3. ally says

    Margarita, that’s the same thing that happened to me!! I also have the iPhone 4,and I will try your idea!!

  4. hasan says

    thx alot the 2nd solution while holding the power button press the home button worked! this is the 1st time i ever experienced this problem :(

  5. Ashok says

    Second option worked for me. I faced this problem for the first time ever since I bought the phone. Thanks.

  6. Ashelyn says

    My iPhone 3G is frozen on the safari we page and its just a white blank page… i tried holding the power button for 10 seconds…plugging it up to the computer… and letting the battery die. The battery won’t die it just stays there… it was on 10% for at least an hour. Its weird becuase it won’t lock, but it will show if you trun up the volume. The time still works to. PLEASE HELP!!!!!!!!

  7. Gunns says

    Well mine froze today and all it shows is the apple logo. Its been this way for about 3 hours now. I need some help!

  8. Wendy says

    Pressing and holding sleep/wake and home key for 10 seconds worked for me too – Thank goodness!! Thanks heaps :D

  9. Margarita says

    Last night my iPhone4 froze and it wouldn’t shut off with anything I tried. I just had to let the battery die . Plugged it in the charger next morning and it worked. WEIRD!

  10. kelly says

    Pressing and holding sleep/wake and home key for 10 seconds worked for me! Thank you! My home key was not working and the phone wouldn’t turn off and I just got this phone a few weeks ago.

  11. steve says

    i have just had a new screen fitted but the slider does not work or the on off button

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