The chat functionality in Zoom is designed to enable communication without using the call or meeting functionality. A key part of this is following along with conversations. The easiest way to keep track of a conversation is to get notifications when new messages are available. However, in busy text channels, this can get pretty annoying pretty quickly. You can be spammed with notifications for things that aren’t important to you.
The problem is if you disable message notifications, you may not be notified of new messages that you actually want to see in conversations that you are part of. To provide another option, Zoom allows you to “follow” message threads. When you follow a message, you are automatically notified of any further replies to it, although the channel the message is in needs to be configured to send you all push notifications.
How to Follow Messages on Zoom
Zoom automatically follows any messages you send or reply to. You can also follow a message manually, without having to reply to it. To do so, you need to click the triple-dot icon to the right of the message. Then click “Follow Message.”
You can enable notifications for messages you’re following; you need to go into Zoom’s settings. To access the settings, click on your user icon in the top-right corner. Then click on “Settings.”
Once you’re in the settings, switch to the “Chat” tab. Scroll down to the bottom of the “Chat” settings. Then tick the checkbox labeled “Notify me about new replies on messages I am following.”
Tip: For you to actually be able to receive any notifications, the channel will also need to be configured to send push notifications for “All messages.” This can be applied to all servers or specific servers using the “With exception for Channels” button.