Microsoft Outlook has a logging feature that’s used to troubleshoot technical issues. It keeps a log file of email and calendar events in Outlook. Here’s how to enable or disable this feature.
Via Outlook Settings
- Select “File” > “Options“.
- Select “Advanced“.
- Scroll down to the “Other” section and check the “Enable troubleshooting logging” option.
Via Registry
- Hold the Windows Key, and press “R” to bring up the Run window.
- Type “regedit“, then select “OK” to open the Registry Editor.
- Navigate to HKEY_CURRENT_USER \ Software \ Microsoft \ Office \ 16.0 \ Outlook \ Options \ Mail
- Look for the key “EnableLogging“and double click on it. If it doesn’t exist, create it by right-clicking the “Mail” folder and choose “New” > “DWORD (32-bit value)“
- Set the value to one of the following:
- 1 = enabled
- 0 = disabled
FAQ
Where is the Outlook log file saved?
Multiple locations:
- %temp%
- %temp\EASLogFiles
- %temp%\OlkCalLogs
- %temp%\Outlook Logging folder
Pat Mikulec says
No help. Every time I move something from one folder to another, an item is logged in the Synchronization Error folder (popped up one day and has been filling up like crazy ever since).
Ralph Perry says
This page doesn’t contain enough information to be useful in diagnosing Outlook problems. For example, when I checked my %temp% folder, I found that it contained eighty-nine log files, and there was nothing apparent from the file names that indicated which were Outlook logs and which were not. It’s not reasonable to expect anyone to open eighty-nine log files and foe each file, try to discern from the log entries whether the log file was generated by Outlook, It’s not enough to simply say that Outlook log files are stored in the user’s appdata\local\temp folder. This FAQ page also needs to provide some guidance for identifying the Outlook log files in that folder..