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MS Office: Fix “Setup Error – We can’t install the 64 bit version of Office” Error

August 16, 2017 by Mitch Bartlett 2 Comments

While attempting to install Microsoft Office 2016 or 2013, I encountered an error that said “We can’t install the 64-bit version of Office because we found the following 32-bit programs on your PC…” It provided a list with Office 2003 and Compatibility Pack for the 2007 Office system.

To solve this problem, you will need to uninstall all remnants of older Microsoft Office products.

  1. Select the “Start” button, then type “Control“.
  2. Open “Control Panel” > “Programs” > “Programs and Features“.
  3. Look for “Microsoft Office“, “Compatibility Pack“, or anything related to Microsoft Office, and select “Uninstall” to remove it from your computer.

You most likely won’t need any of these programs anymore with the new 2013 version.

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Filed Under: Office

Reader Interactions

Comments

  1. Ed says

    April 12, 2020 at 11:07 pm

    Easiest way to install 64 bit office 2016 is go into the folder where the downloaded files are, go into the Office folder and there should be two files, one is a 32 bit.exe installation file the other is a 64 bit.exe file, simply double click the 64bit.exe file

  2. Scott Stehno says

    May 30, 2018 at 3:34 pm

    Had office 2016 32 bit installed after much google search got office 2016 32 bit off the computer but then Office 2016 64 bit would stop 1/2 way done and give error about could not install. Steps I used to get 64 bit installed.
    1: sfc /scannow
    2: DISM /Online /Check-Image /CheckHealth
    3: DISM /Online /Check-Image /ScanHealth
    4: Restarted the Computer for chkdsk /f
    5: Disk Clean Up also included System Files removed all files
    6: Ran CCleaner and removed cookies and registry clean up
    7: Turned off antivirus
    8:Used Install from server and the office 2016 64 bit program finished installing normally

    Hope this helps someone who cannot get Office 64 Bit to install

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Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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