There have been a few times where my Moto G5 Plus has absolutely failed to power on. When pressing power a few times doesn’t do the job, here are some things you can try.
- Remove the phone from any case you may have it placed inside. Sometimes the case can cause sensors or buttons to malfunction.
- Plug the device in to a wall outlet for a few seconds. Even if the battery appeared to be full before the problems, it may have drained quicker than you think.
- While the device is plugged in, press and hold the “Power” and “Volume Down” buttons for about 20 seconds. This is a way to soft reset the phone.
Hopefully, all is working now. If after these steps the Moto G5 still won’t turn on, it may be time to call your dealer to see if you can swap it out for a new one.
Chris says
Hi I have a moto model number xt1675, I have tried to rest by holding the power and volume for 20 second. I have done roughly around 20 times. Every now and again the screen flashed up for a second, from the short time it it stays on the screen I can see the Android green robot and a square that say star. Is this the android system failing to reboot so not possible to fix or does that mean it will come back on and I am doing something wrong. Any help would be great.
j says
Hi! I tried the steps you had listed above, and no cigar. When it’s plugged in, if I only click the volume down button, it lights up saying 100% charged. However, when I hold the volume down/power button for long periods of time, nothing happens.
Any ideas? Please help!
Robert Skaats says
Lt worked for me I did if 3 times and it came back. it did take awhile. Thanks
Meera says
Thanks…it worked and my phone booted after two attempts
Emily says
Hi! I tried the steps you had listed above, and no cigar. When it’s plugged in, if I only click the volume down button, it lights up saying 100% charged. However, when I hold the volume down/power button for long periods of time, nothing happens.
Any ideas? Please help!
ANSHUL says
Hi,
Mt moto g5 splus is not working this morning. it was working few hours agobut now it showing only black screen. When I put it on charging, only a white light is blinking at top of phone. I have pressed Volume and power button for more than 2 minutes but I didn’t get any boot screen. It isnnot working at all.
Could you please help me with this.
Krish says
Hii pls help me out
My motorola g5 s plus is not turning on
Led notification blinks when i try to charge it
And even screen flashes (when i tried soft reset) but later the screen goes blank
Sulti Khatoon says
Hi,
Mt moto g5 splus is not working this morning. it was working few hours agobut now it showing only black screen. When I put it on charging, only a white light is blinking at top of phone. I have pressed Volume and power button for more than 2 minutes but I didn’t get any boot screen. It isnnot working at all.
Could you please help me with this.
Thanks
Mikaela says
Thanks, it worked.
Ronald says
Phone powered off and has a soft light in the background. It is not responsive to charging. Thanks for any support you can provide.
Mohammed Shakir says
My Moto G 5 plus lasted only two and a half years. I had handled it with utmost care, never wet or never fell. It never recovered from a software crash. It kept on showing the black bootscreen. I consulted the authorised Lenovo Motorola service center and they charged Rs 200 for the inspection and to my utter disappointment, they told me it cannot be repaired.
Privat says
Hey, thanks, when I set my G5 on VR goggles, press on/off button, and don’t want turn on again, I try your tips, and it works, thanks. Best regard from France.
Darji Mehul says
hello there my moto g5 is not wokring. As its showing moto symblol only and its i cant able to operate my opwer button, please help me as in very bad situation.
SACHIN KULKARNI says
Thank you so much for your Advise I was realy worried about my Moto G 5 plus suddenly off
Prashant Achari says
Thank you so much for your advise!! My phone have more than this problem. It Wii not boot completely it will hang in. I tried your method too. Result is same. Kindly help any one have face the same problem and resolved it. Thank you
David says
My phone locked up at the Motorola screen. I held power and volume down buttons for about 20 seconds and phone went into boot mode and I was able to restart it. Thanks!
S.D. Sharma says
After updating my MOTO G5 Plus on getting notification from Motorola the phone stopped working. It was only 15 months after its purchase. The service center quoted nearly 80% of the cost of new piece for repair as the warranty was over 3 months ago. Motorola damaged my phone by their software updates and wanted to me to pay for it. Very unethical business, I will advise nobody to buy Motorola products.
Sam says
Thanks! My phone appeared to be completely dead and wouldn’t respond to anything until I tried this. Now it’s working again. :)
Susana Carlino says
My Moto has been acting out until Friday that went black and I could never recover. I bought it less than a year ago, never wet, never fell, extremely well taken care.I WILL NEVER BUY A MOTO G EVER AGAIN!!!!
Juan says
Thank so much this really helped I thought my phone was broken
Ruchita Vadgama says
The phone stopped working in the middle of using any app constantly since 2 months, its only 6 months old!!! finally feeling frustrated and followed the instructions on the site but it still didn’t work.
I would never ever recommend Motorola to anyone.
nuya says
I found that on my G5plus, it was power button and volume up that did it.
pricelessmect says
No, tried all options and nothing is allowing my phone to turn on. It had full battery power then it crashed.
Mitch Bartlett says
Nope. I think Android phones are just generally glitchy. Unless it does it constantly.
Philip Price says
Thanks for that. It worked first time. Presumably this is a Motorola design fault. Should they be fixing or replacing the phone?
Diane says
Followed your instructions and it worked. Thanks!
Mike Gilbertsen says
My Moto G5 plus was locked on a message screen, with two different msg, each on a half screen. Finally msg asked reset or wait, but would not respond at all. Then started to Power Off, but just hung up trying for several minutes! Per you instructions I was able to reset the phone & go thru a start up routine. Thanks for the help. My G5 is appx 6 mo.s old & has had one update. This last month or so it has been locking up every few days, requiring a reset. It often dials a phone number from the displayed directory without being touched. Beep alerts sound often, with no apparent cause. Must turn off the phone to make them stop. Frustrating! I’m disgusted with this almost new $300 phone… I’m guessing its software needs help! Solved my problem – Purchased a Galaxy S8 Active yesterday. G5 headed for Ebay! Beware of Moto.
Nita nanavaty says
No my Moto phone still not working
ben says
worked
Alex says
Hey, thanks, I was able to turn on the phone following your instructions.
Regards