There have been a few times where my Moto G5 Plus has absolutely failed to power on. When pressing power a few times doesn’t do the job, here are some things you can try.
- Remove the phone from any case you may have it placed inside. Sometimes the case can cause sensors or buttons to malfunction.
- Plug the device in to a wall outlet for a few seconds. Even if the battery appeared to be full before the problems, it may have drained quicker than you think.
- While the device is plugged in, press and hold the “Power” and “Volume Down” buttons for about 20 seconds. This is a way to soft reset the phone.
Hopefully, all is working now. If after these steps the Moto G5 still won’t turn on, it may be time to call your dealer to see if you can swap it out for a new one.
Susana Carlino says
May 27, 2019 at 11:55 amMy Moto has been acting out until Friday that went black and I could never recover. I bought it less than a year ago, never wet, never fell, extremely well taken care.I WILL NEVER BUY A MOTO G EVER AGAIN!!!!
Juan says
May 19, 2019 at 8:24 amThank so much this really helped I thought my phone was broken
Ruchita Vadgama says
May 6, 2019 at 10:04 pmThe phone stopped working in the middle of using any app constantly since 2 months, its only 6 months old!!! finally feeling frustrated and followed the instructions on the site but it still didn’t work.
I would never ever recommend Motorola to anyone.
nuya says
April 16, 2019 at 5:55 amI found that on my G5plus, it was power button and volume up that did it.
pricelessmect says
July 19, 2018 at 9:37 amNo, tried all options and nothing is allowing my phone to turn on. It had full battery power then it crashed.
Mitch Bartlett says
June 15, 2018 at 9:30 pmNope. I think Android phones are just generally glitchy. Unless it does it constantly.
Philip Price says
June 15, 2018 at 2:25 amThanks for that. It worked first time. Presumably this is a Motorola design fault. Should they be fixing or replacing the phone?
Diane says
February 13, 2018 at 11:15 amFollowed your instructions and it worked. Thanks!
Mike Gilbertsen says
December 7, 2017 at 9:14 amMy Moto G5 plus was locked on a message screen, with two different msg, each on a half screen. Finally msg asked reset or wait, but would not respond at all. Then started to Power Off, but just hung up trying for several minutes! Per you instructions I was able to reset the phone & go thru a start up routine. Thanks for the help. My G5 is appx 6 mo.s old & has had one update. This last month or so it has been locking up every few days, requiring a reset. It often dials a phone number from the displayed directory without being touched. Beep alerts sound often, with no apparent cause. Must turn off the phone to make them stop. Frustrating! I’m disgusted with this almost new $300 phone… I’m guessing its software needs help! Solved my problem – Purchased a Galaxy S8 Active yesterday. G5 headed for Ebay! Beware of Moto.
Nita nanavaty says
December 5, 2017 at 9:55 amNo my Moto phone still not working
ben says
November 13, 2017 at 5:07 amworked
Alex says
October 28, 2017 at 1:00 amHey, thanks, I was able to turn on the phone following your instructions.
Regards