iTunes: Fix iPhone or iPad Not Detected in Windows 10

I recently upgraded to Microsoft Windows 10 and found that iTunes no longer detected my Apple iPad or iPhone. Here’s how I fixed it.

Fix 1

1. Ensure the latest version of iTunes is installed.
2. Plug your Apple device into a USB port on your computer using the included USB cable.
3. Ensure your device is on the Home screen. If there is any prompt to “Trust“, select to trust the device.
4. In Windows, select “Start“, then type “Control Panel“.
5. Select “Control Panel” in the list of items to open.
6. Select “Devices and Printers“.
7. Your iPhone or iPad should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
   Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
8. Select the “Hardware” tab, then click the “Properties” button.
9. From the “General” tab, select the “Change settings” button.
10. Select the “Driver” tab, then select “Update Driver“.
11. Choose “Browse my computer for driver software“.
12. Select “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“. If you still don’t see it, try uninstalling and reinstalling iTunes.
    Note: Since a few of you have messaged me that you still don’t see this folder, I have zipped up the files and made them available for download here. Unzip the folder somewhere, then point Windows to the files.
    
13. Click “Next” > “Close“.

Your Apple device should now be detected successfully within iTunes.

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Fix 2 – Ensure Services are Running

1. Select the “Start” button, , type “services.msc“, then press “Enter“.
2. Ensure the following services are set to start automatically and are started:
   • iPod Service
   • Apple Mobile Device Service
   • Bonjour Service

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FAQ

Why don’t I have the “Drivers” folder?

It is possible your installation of iTunes didn’t include it. Uninstall and reinstall iTunes and the folder should be re-created.