I recently upgraded to Microsoft Windows 10 and found that iTunes no longer detected my Apple iPad or iPhone. Here’s how I fixed it.
Fix 1
- Ensure the latest version of iTunes is installed.
- Plug your Apple device into a USB port on your computer using the included USB cable.
- Ensure your device is on the Home screen. If there is any prompt to “Trust“, select to trust the device.
- In Windows, select “Start“, then type “Control Panel“.
- Select “Control Panel” in the list of items to open.
- Select “Devices and Printers“.
- Your iPhone or iPad should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
- Select the “Hardware” tab, then click the “Properties” button.
- From the “General” tab, select the “Change settings” button.
- Select the “Driver” tab, then select “Update Driver“.
- Choose “Browse my computer for driver software“.
- Select “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“. If you still don’t see it, try reinstalling iTunes.
- Click “Next” > “Close“.
Your Apple device should now be detected successfully within iTunes.
Fix 2 – Ensure Services are Running
- Select the “Start” button, , type “services.msc“, then press “Enter“.
- Ensure the following services are set to start automatically and are started:
- iPod Service
- Apple Mobile Device Service
- Bonjour Service
FAQ
Why don’t I have the “Drivers” folder?
It is possible your installation of iTunes didn’t include it. Uninstall and reinstall iTunes and the folder should be re-created.
Stephen Bowes says
The only fix that worked! Thanks!
Mark G Sherman says
I was still having trouble till I tried a different cable. Seems not all cables are the same.
Thanks for your help!
Demar Grant says
Fix 1 worked perfectly and immediately after I implemented it. Thanks man, good looking out.
STEPHEN WILLIAMS says
The “Browse My Computer blah blah blah” didn’t work because after re-installing iTunes 4 times (NOTE: you have to remove ALL Apple software not just iTunes!) I still did not have the “Apple” subfolder, so I selected the ‘”Search Automatically…” and kazaam! Windows says it loaded the driver software and now my iPod Touch 4 works! praise the lord, it is now recognized, clicked on the iPod icon in iTunes, then I clicked on the Music tab on the left pane, then select “Synch Entire Library”… it is now copying 3,000 songs onto my new Touch 4… gawd whatta frustrating ordeal this was (caused by my iPod Nano 7 dying) Thanks for pointing me in the right direction
Mitch Bartlett says
It seems like you both missed a step. I have rewritten the instructions. Try them out and let me know if you still have issues.
Amy Brown says
Same as Jill above. No response when I right click Apple iphone. Only option is to left click and remove device.
Jill says
Right clicking apple iphone did nothing at all.
I have reinstalled itunes so many times…still no iphone driver on my pc.
I should not have uninstalled my older itunes as it all worked well with my phone..
But thank you.