I recently upgraded to Microsoft Windows 10 and found that iTunes no longer detected my Apple iPad or iPhone. Here’s how I fixed it.
- Ensure the latest version of iTunes is installed.
- Plug your Apple device into a USB port on your computer using the included USB cable.
- Ensure your device is on the Home screen. If there is any prompt to “Trust“, select to trust the device.
- In Windows, select “Start“, then type “Control Panel“.
- Select “Control Panel” in the list of items to open.
- Select “Devices and Printers“.
- Your iPhone or iPad should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
- Select the “Hardware” tab, then click the “Properties” button.
- From the “General” tab, select the “Change settings” button.
- Select the “Driver” tab, then select “Update Driver“.
- Choose “Browse my computer for driver software“.
- Select “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“. If you still don’t see it, try uninstalling and reinstalling iTunes.
Note: Since a few of you have messaged me that you still don’t see this folder, I have zipped up the files and made them available for download here. Unzip the folder somewhere, then point Windows to the files.
- Click “Next” > “Close“.
Your Apple device should now be detected successfully within iTunes.
Fix 2 – Ensure Services are Running
- Select the “Start” button, , type “services.msc“, then press “Enter“.
- Ensure the following services are set to start automatically and are started:
- iPod Service
- Apple Mobile Device Service
- Bonjour Service
Why don’t I have the “Drivers” folder?
It is possible your installation of iTunes didn’t include it. Uninstall and reinstall iTunes and the folder should be re-created.