Sometimes the Apple iPhone or iPad gets stuck and thinks it has regular earphones or ear buds connected to the device. When this happens, you won’t hear any sound from the external speaker including music or ringtones. Older versions of the device may display a headphones icon on the top bar.
Fortunately there are many ways you can attempt to fix this problem yourself. Here are a few things to try.
Ensure that your sound problem is not caused by the volume being muted either by the volume buttons or the silencer switch. You may want to try a few suggestions from Apple’s site regarding no sound or distorted sound before trying these steps.
Reason 1: Headphone Jack is Dirty
Lint or other debris may be trapped in the headphone connector. Use a flashlight to check. If you find something may be lodged in the headphone jack, here are some things you can try to clear it out:
- Use a toothpick to try to gently pick any lint, fuzz, or paper from the device.
- Some users have reported success by sucking on the headphone jack with their mouth or using a vacuum cleaner hose on it.
- Use a small cotton swab to clean out the jack. Be careful not to allow any cotton to break off and remain lodged in the jack. Some users have chosen to dampen the cotton swab with distilled water or alcohol for better results cleaning.
Reason 2: Headphone Jack Has Moisture Stuck Inside
- Try gently blowing on the jack with a hair dryer. Ensure your mouth is dry if you attempt this.
- Let the device sit in a warm area like a sunny windowsill.
Reason 3: Headphone Jack is Jammed
- Sometimes the jack is simply jammed or stuck. Try attaching earphones to your device and try plugging and unplugging them several times.
- Try gently tapping on the device.
Hopefully the advice above has cleared your problem with no sound on the iPhone or iPad. If you have tried everything above and haven’t yielded any results, it may be time to take your Apple device to a professional. Sometimes the retail store where you purchased the device can assist you, or you may need to send the device in to Apple for repair.