If you are experiencing problems with your Google Pixel 2 smartphone and need to reset it, here’s how it’s done.
Soft Reset
A soft reset will free the device from being frozen. These steps will not erase data from the device
Press and hold the “Power” and “Volume Down” buttons for about 15 seconds until the screen changes. You should then be able to power the device on again.
Hard Reset
A factory hard reset will set the Pixel back to factory default settings and data. All data on the device will be erased.
Option 1 – Phone Menus
- Starting from the Home screen, swipe the app drawer up and choose “Settings” > “Backup & reset” > “Factory data reset” > “RESET PHONE“.
Option 2 – Hardware Buttons
- Power the Pixel off by pressing and holding the “Power” button, then tapping “Power off“.
- With the device off, press and hold the “Power” and “Volume Down” buttons simultaneously.
- An Android logo should appear indicating the device is in bootloader mode. Use the volume buttons to toggle the selection to “Recovery Mode“.
- Press and hold “Power” to make the “Recovery Mode” selection.
- Press “Power” and “Volume Up“. Release “Volume Up” after 3 seconds, but continue to hold “Power“.
- Still continue to hold “Power” until you see a screen with an Android that says “No command“. Once you see this screen, you may release “Power”.
- Use the volume buttons to toggle the selection to “Wipe data/factory reset“.
- Select “Yes“.
- The device should complete the hard reset. Select “Reboot” once complete.
These instructions apply to both the original Pixel 1 and XL versions of the Google Pixel.
Derrick says
I fogot my email and password for my google pixel2 phone and its locked what do i do first time phone buyer.
Michael says
My phone will not respond to anything. I have the android showing for a while then the charging symbol for a while. I can select a few options with the volume controls but once one is selected it does not respond. I don;t know what to do ?
Amy says
I can’t get anything to work, Google was useless. Whenever I hold the power button it displays the charging logo on the screen (It says it’s fully charged and still charging although it’s not plugged in to a charger.) For about 4 seconds and vibrates then goes off again and nothing happens..
I’m really upset about it..
Renee says
Once you get to NO COMMAND you need to hold the power button until directional screen pops up. Then select WIPE.
Gerry Moore says
I can’t get past “no command”
Sar Powell says
Yes – thanks
MuRrAy says
This is the only post I found that managed to sort my phone out! Thank you! Google were hopeless and wanted me to go back to car phone warehouse :(
Rosalie says
no tried option 1 with no results—I cannot do option 2 as I have no symbols for
use