• Skip to main content
  • Skip to primary sidebar

Technipages

Smart phone, gadget and computer tutorials

  • Topics
    • Android
    • Gaming
    • Hardware
    • Internet
    • iOS
    • MacOS
    • Office
    • Software
    • Windows
    • Definitions
  • Product Reviews
  • Downloads
  • About
Fix Office 365 Stuck on Getting Things Ready

Fix Office 365 Stuck on Getting Things Ready

Posted on February 4, 2021 by Madalina Dinita Leave a Comment

When you try to install a new Office 365 version, you may occasionally get stuck on the “We’re getting things ready” screen. This usually happens if you did not install your previous Office 365 files properly. The same error may occur if your Office files got corrupted or you accidentally deleted some of them.

What to Do if Office 365 Got Stuck on Getting Things Ready

Repair Office

One quick way to fix file corruption problems is to run the built-in Office Repair tool.

  1. Go to Control Panel and select Programs.
  2. Then go to Programs and Features.
  3. Click your Office 365 package.
  4. Locate and click on Change button.
  5. Start by running a Quick Repair and check if that solved the problem.quick repair office windows 10
  6. If Office 365 is still stuck on the “We’re getting things ready” screen, launch the Online Repair tool.

Reinstall Office

If repairing your Office package did not solve the problem, try reinstalling it.

  1. Go back to Control Panel → Programs → Programs and Features.
  2. Select your Office Suite and hit the Uninstall button.uninstall office 365 control panel
  3. To make sure you removed all the Office files, delete the Windows Installer package located under C:\Program Files\Office 16.
  4. Then type %ProgramFiles% in the Windows Search bar.
  5. Delete the Microsoft Office 16 and Microsoft Office folders.microsoft office installer folder
  6. Now, type %ProgramFiles(x86)%, and remove the Microsoft Office folder as well.
  7. Finally, launch the Registry Editor and navigate to HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office. Delete the Office folder.
  8. Then go to HKEY_LOCAL_MACHINE \SOFTWARE\Microsoft\Office and delete the Office folder.microsoft office registry editor
  9. Restart your computer. You can now download and install a new Office version.

For more information on how to completely uninstall Office, go to Microsoft’s Support page.

Use Microsoft’s Support and Recovery Assistant

Other users were able to fix this problem by running the Support and Recovery Assistant. Keep in mind that you need to first connect to the Internet to run the tool. Once launched, the Support and Recovery Assistant will automatically install Office.

Keep in mind that the “We’re getting things ready” screen may persist for one or two more minutes. But after that, the status should change to Installing.

Run Office in Compatibility Mode

Another solution that worked for many users consists of running the Office installer in compatibility mode for Windows 8.

  1. Right-click on the OfficeSetup.exe and select Properties.
  2. Then click on the Compatibility tab.
  3. Check Run this program in compatibility mode for.
  4. Select Windows 8 from the drop-down menu. Hit OK.
  5. Then right-click the OfficeSetup.exe again and select Run as administrator.

If you already installed the setup file and you encounter this problem only occasionally, use the workaround below.

  1. Right-click on the Office setup file and select Properties.
  2. Then go to the Compatibility tab.
  3. Tick the Run this program for Windows 8 checkbox.run office compatibility mode
  4. Save the changes.
  5. Launch the Office installer as an admin. Check if the issue persists.

You can find the Office setup file under C:\Program Files\MicrosoftOffice 16\ClientX64.

Conclusion

In conclusion, if you can’t uninstall Office 365 and you’re stuck at the “We’re are getting things ready” stage for what seems to be like forever, repair or uninstall the install files. Additionally, run the Office installer in compatibility mode for Windows 8.

We hope these solutions worked for you. We’re really curious to learn which method did the trick for you. Feel free to drop us a comment below.

You Might Also Like

  • What to Do With VPN? 10 Things You Didn't Know
    What to Do With VPN? 10 Things You Didn't Know
  • MS Office: Fix "Windows cannot find C:Program FilesMicrosoft Office 15clientx64integratedoffice.exe" Error
    MS Office: Fix "Windows cannot find C:Program…
  • Office 2016/2013: Turn Office Clipboard On/Off
    Office 2016/2013: Turn Office Clipboard On/Off
  • MS Office: Fix "Setup Error - We can't install the 64 bit version of Office" Error
    MS Office: Fix "Setup Error - We can't install the…
  • Should You Buy Office 2019 Or Office 365?
    Should You Buy Office 2019 Or Office 365?
  • iPhone or iPad Stuck with No Sound
    iPhone or iPad Stuck with No Sound
  • Help! My Android is Stuck in Safe Mode
    Help! My Android is Stuck in Safe Mode
  • Amazon Fire TV Stuck in Zoom
    Amazon Fire TV Stuck in Zoom
  • How to Fix Microsoft Teams Status Stuck
    How to Fix Microsoft Teams Status Stuck

Filed Under: Office Tagged With: Office 365

Reader Interactions

Did this help? Let us know! Cancel reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Posts

  • Fix Skype Error: Exchange Needs Your Credentials
  • Fix Skype Notifications Not Working on Windows 10
  • Teams in Outlook: We Couldn’t Schedule the Meeting
  • VR Oculus Quest 2: How to Configure a New Room-Scale Boundary
  • VR Oculus Quest 2: How to Adjust Boundary Sensitivity
  • Dropbox: How To Change the Date Format
  • Microsoft Teams: There Was a Problem Saving the Photo
  • VR Oculus Quest 2: How to Set up Oculus Link

Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

Follow me on Twitter, or visit my personal blog.

You May Also Like

© Copyright 2021 Technipages · All Rights Reserved · Privacy