• Skip to main content
  • Skip to primary sidebar

Technipages

Tutorials and fixes for smartphone, gadget, and computer problems

  • Topics
    • Android
    • Browsers
    • Gaming
    • Hardware
    • Internet
    • iPhone
    • Linux
    • macOS
    • Office
    • Reviews
    • Software
    • Windows
    • Definitions
  • Product Reviews
  • Downloads
  • About
Fix Microsoft Teams Checking Your Credentials Loop

Fix Microsoft Teams Checking Your Credentials Loop

February 27, 2021 by Madalina Dinita 4 Comments

Signing into your Microsoft Teams account shouldn’t take more than a few seconds. But the app may sometimes get stuck in the “Checking Your Credentials” loop. For unknown reasons, your Teams client fails to connect to Microsoft’s servers and validate your credentials. Not being able to log in to your Teams account is a major issue, so let’s see how you can troubleshoot it.

How to Fix Microsoft Teams Stuck on Checking Your Credentials

⇒ Quick Fix: Check if you can log in to your account using Teams for Mobile or Teams for Web. Open a new private browser tab, go to https://teams.microsoft.com/go and check the results. Maybe the issue is specific to one device or app version.

Check Your Date and Time Settings

Check your date and time settings and ensure they’re correct. If your computer’s date and time settings are incorrect, your Teams desktop client won’t be able to connect to Microsoft’s servers. Incorrect Windows date and time settings trigger security alerts on the server’s end, preventing your connection.

  1. Go to Settings and select Time & Language.
  2. Then allow Windows 10 to automatically set time and time zone settings.set date time automatically windows 10
  3. Save the changes, restart Teams and check if you can log in to your account.

Delete Teams Credentials

Try deleting your Teams credentials and check if this method works. If you encounter the annoying “Checking your credentials” loop shortly after you reset your password, this method should solve the problem. Most likely, Teams couldn’t replace your old password with the new one, and that’s why it failed to log you in.

  1. Type ‘Credential Manager‘ in the Windows search box and double-click on the first result.
  2. Then select Windows Credentials.windows credentials pc
  3. Scroll down, locate and remove the msteams_adalsso/adal_context credentials. Delete any other Teams credentials you may find.

Clear the Cache

If Teams fails to clear temporary files from previous sessions, it won’t run properly.

  1. Exit Microsoft Teams by right-clicking the Teams icon in the taskbar. Select Quit.
  2. Then type %appdata%\Microsoft\teams in the Windows Search bar.
  3. Press Enter to open the directory and delete any of the files from the following folders:
    • %appdata%\Microsoft\teams\application cache\cache
    •  %appdata%\Microsoft\teams\blob_storage
    • %appdata%\Microsoft\teams\Cache
    • %appdata%\Microsoft\teams\databases
    • %appdata%\Microsoft\teams\Local Storage
    • %appdata%\Microsoft\teams\tmp
    • %appdata%\Microsoft\teams\GPUcache
    • Delete the .db file from %appdata%\Microsoft\teams\IndexedDB.delete teams cache files
  4. Restart Teams and check if you can log in now.

Conclusion

To sum up, if Teams gets stuck in the “Checking Your Credentials” loop, most likely, this is because your date and time settings are incorrect. Let Windows 10 set your time zone automatically. Let us know if this method worked for you.

You Might Also Like

  • Fix: OnePlus Error Checking for Updates
    Fix: OnePlus Error Checking for Updates
  • Fix: Chromebook Stuck on Checking for Updates
    Fix: Chromebook Stuck on Checking for Updates
  • Troubleshooting Opera Error Checking For Updates
    Troubleshooting Opera Error Checking For Updates
  • Fix: Windows Needs Your Current Credentials
    Fix: Windows Needs Your Current Credentials
  • Office 365: Unable to Authenticate Your Credentials
    Office 365: Unable to Authenticate Your Credentials
  • Fix Network Printer Prompting for Credentials
    Fix Network Printer Prompting for Credentials

Filed Under: Software Tagged With: Microsoft Teams

Reader Interactions

Comments

  1. Cruz says

    January 27, 2023 at 5:39 am

    This helped 100%. Date and Time and removing the credentials, those were great tips.

  2. nightfury says

    November 15, 2021 at 8:32 am

    help plz i cant change date and time i try evry solution but non of them work

  3. victor says

    November 2, 2021 at 11:23 am

    problem is solved.It’s giving an error because my date and time settings are wrong.

  4. Marquis Arnold says

    September 10, 2021 at 3:52 pm

    This method definitely helped! I searched high and low for a resolution to resolve the dreaded loop and every part of this process resolved my issue instantaneously.

Did this help? Let us know!

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Primary Sidebar

Recent Posts

  • 15 Best iOS 16 Beta 3 Features You Should Try Now
  • Android: How to Record and Add Custom Alarm Audio
  • What is a Hackathon?
  • How to Enable Samsung Adapt Sound for the Best Audio
  • What is Social Engineering?
  • Google Voice Typing Not Working: Fix
  • How to Combine Two Columns in Excel: 5 Best Methods
  • Google Docs: How to Type Faster With Speech-to-Text

Who’s Behind Technipages?

Baby and Daddy My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

You May Also Like

  • Parity Checking
  • Microsoft
  • Microsoft Windows NT
  • Microsoft Windows
  • Microsoft Word
  • Microsoft Windows 95
  • Microsoft Internet Explorer
  • Best Microsoft Surface Products 2022

© Copyright 2023 Guiding Tech Media · All Rights Reserved · Privacy