Chrome: Can’t Scroll Using Scrollbar

Google Chrome users have found that they cannot click the scrollbar to scroll up or down on certain web pages. The following fixes have solved this issue for most users.

Fix 1 – Disable Overlay Scrollbars

This fix personally solved my issue on a Chromebook:

1. Type “chrome://flags” in the address bar, then press “Enter“.
2. Find the setting called “Overlay Scrollbars” and set it to “Disabled“.

Restart Chrome, and test out the webpage. Hopefully, you will be able to scroll now.

Fix 2 – Zap PRAM (MacOS Only)

1. Shut down your Mac completely using Apple Menu > “Shut Down…“
2. Turn the system back on. When you hear the Apple startup sound, quickly press and hold the “Option” + “Command” + “P” + “R” keys simultaneously.
3. When you hear the second Apple sound, release the buttons.
4. You have reset the NVRAM or “zapped” the PRAM. Give Chrome a try now.

Fix 2 – Disable Scrolling in Accessibility (MacOS Only)

1. Select Apple Menu > “System Preferences...”.
2. Select “Accessibility“.
3. Choose “Mouse & Trackpad” in the left pane.
4. Select the “Trackpad Options…” button.
5. Uncheck the “Scrolling” box.
   

Give Chrome a try now.