Users have complained about not being able to scan documents when the Canon Pixma MG5220 is out of ink. However, there is a way around this issue. All you have to do is reset the ink detection, and the scanner will work again.
- To reset the ink detection, simply press and hold “Stop” (button with orange circle and triangle) for 5 seconds. The Alarm should clear and the printer will allow you to scan once again.
This trick works with many Canon Pixma models including the MX340.
John Robertson says
My MG6800 also wouldn’t scan while it displayed the low ink ‘stopping’. I first tried holding the STOP button for around ten seconds, but nothing happened, then I noticed there was an “OK” button on the touchscreen – pressed that and the error message went away and I could then scan and even print B&W docs (two colours were low).
Not sure if the problem was I jus tdidn’t notice the “OK” button prior to pressing the STOP button, so if you see the “OK” touch that first and then try.
Gerrit says
Doesn’t work for me. It removes the ink alarm but still cannot scan
Deb says
Sadly, Canon must have seen this and updated software b/c this method is not working for me either. I will be purchasing a new printer NOT from Canon SMH why is everybody so greedy???
Samantha Hovey says
For some reason my alarm light is not responding to holding down the cancel button, no matter how long I hold it for.
Dan says
Thanks so much!!! I was about to take a hammer to this printer for trying to make me buy new ink cartridges just to scan…
childofrao says
THANK YOU LORD, MY SAVIOR!!! THIS SAVED MY LIFE
jilani says
very thankfull works for me pixma mp287
Tracy says
Yes :-) thanks that did the trick
David Johnson says
Saved my day, made me happy; the 5 second stop hold did the trick; allowed me use my scanner even with a ink cartridge error message
Andrew says
Awesome – thanks – worked on Canon MG 5350