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Adobe License Has Either Expired or Not Been Activated

Adobe License Has Either Expired or Not Been Activated

June 18, 2021 by Madalina Dinita 5 Comments

Adobe Acrobat is the right tool to use when it comes to viewing, editing, sharing, and printing PDF files. It has a long list of features and options that can satisfy the needs of both beginner and advanced users. The only problem is when the tool fails to work as expected.

One of the most frequent errors Adobe Acrobat users may get is this one: “Your request could not be completed. Adobe Acrobat license has either expired or not been activated“. But you know there’s nothing wrong with your license. The program worked perfectly fine up until a few moments ago. Let’s jump right in and explore how you can fix this issue.

What to Do If Adobe Says the License Has Expired or It’s Not Activated

Disable the AcroTray Process

Many users confirmed that disabling the AcroTray process helped them fix the problem. As a quick reminder, acrotray.exe is the Adobe Acrobat Distiller Helper application that the product uses to convert regular files into PDF files.

So, launch the Task Manager, click on the Processes tab and locate the AcroTray process. Right-click on it and select End task. Check if the error is gone.

adobe acrotray

Update Adobe Acrobat, Log out, and Rename the SLStore Folder

Make sure you’re running the latest Adobe Acrobat version on your computer. Launch the program, click on the Help menu, and select Check for updates. Then log out of your account, restart the program, log back in and check if this method solved the problem.

adobe-acrobat-reader-check-for-updates

If the error persists, navigate to C:\ProgramData\Adobe and locate the SLStore folder. Right-click on it and rename it to SLStore_old.

ProgramData-Adobe-folder

By the way, if you can’t find the ProgramData folder, click on View and unhide hidden programs.

Reinstall Adobe Acrobat

If the issue persists, uninstall Adobe Acrobat, restart your computer and reinstall the program. If your computer lost its Adobe license, reinstalling the program should fix the issue.

  1. Go to Control Panel, click on Uninstall a program, and select Adobe Acrobat.
  2. Hit the Uninstall button and reboot your machine.uninstall adobe acrobat reader PC
  3. Then go to Adobe’s official webpage and download Acrobat.
  4. Install the program and check if this method solved the problem.

Contact Adobe Support

If nothing’s working, contact Adobe’s support team for further help. Maybe there’s been an issue with your payment that could be causing trouble activating your subscription. If this is not a billing problem, you’ll get routed to the technical support team.

Conclusion

If your Adobe Acrobat license expired or it’s not activated, check for updates and log out of your account. Restart the program, log back in and disable the AcroTray process in the Task Manager. If the problem persists, uninstall and reinstall Adobe Acrobat.

We hope these solutions helped you fix the problem. Hit the comments below and let us know if you managed to fix the error.

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Filed Under: Software Tagged With: Adobe Reader

Reader Interactions

Comments

  1. Steve says

    January 22, 2022 at 12:09 pm

    Thank you! The Acrotray process was the issue!

  2. Datta Shejawal says

    November 16, 2021 at 1:54 am

    after upgrading Windows 10 21H1. adobe acrobat DC is not getting installed.

  3. Raja Paranjape says

    October 25, 2021 at 11:40 am

    After upgrading to Windows 11, Acrobat DC does not install properly. Upon Launching it crashes. Tried, applying update patch manually, renaming the SL Store. It still crashes. Produced dump files using reg entries, but Since app does not launch can’t send the logs to you by using the application. When ACRODIST is run it says your acrobat license is expired or not activated. I have a valid Acrobat DC Pro serial number. It is a perpetual product registered on email.

    Your rep. has scheduled a call back as the Tech Support team was unavailable at the time.

  4. sara (sally) sowersby says

    September 20, 2021 at 5:42 pm

    cant get printer to print new doc.?? it wants to keep printing a very long doc over and over again?

  5. sara (sally) says

    September 20, 2021 at 5:41 pm

    want to speak with a tech have Epson XP 4100 printer. can’t clear que and begin new print

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