I recently upgraded to Microsoft Windows 10 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.
- Ensure the latest version of iTunes is installed.
- Open “Control Panel“.
- Select “Hardware and Sound“.
- Select “Devices and Printers“.
- Your iPhone or iPod should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
Select the “Hardware” tab, then click the “Properties” button.
From the “General” tab, select the “Change settings” button.
Select the “Driver” tab, then select “Update Driver“.
Choose “Browse my computer for driver software“.
Select “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.
Click “Next” > “Close“.
Your Apple device should now be detected successfully within iTunes.
FAQ
Why don’t I have the “Drivers” folder?
It is possible your installation of iTunes didn’t include it. Uninstall and reinstall iTunes and the folder should be re-created.




My iPhone already shows up fine in iTunes on Windows 10. My problem is: it won’t show up under My Computer as a drive so I can copy videos and photos over to my PC. Can you suggest a fix for this?
Life saver. After trying EVERYTHING on this page (https://support.apple.com/en-us/HT204095?&cid=acs::fm-itunes_HT204095-93716) with “0” result I called the Apple support line. The woman said it is a problem with Windows 10 which they can’t solve. Her recommendation is to downgrade to W8. I googled Windows 10 iTunes Synch problems, found this solution, applied it and in less then 2 minutes the issue was resolved. I offered the woman from the Apple support desk to stay on the line so she would know if this worked and then could direct others with the same problem to this solution but she did not want to do that “because of liability issues with 3rd party providers”. Her loss. I pity all others that go through time wasting Apple hell before finding this solution. I am going to blast it out to my network right now!
Thanks very much for this! Just upgraded iTunes and it stopped recognizing my iPhone. This worked perfectly!
Everything worked fine until I updated to latest iTunes for Windows yesterday then my laptop would not recognise my iPad or iPod. Spent a day trying various online solutions – all failed until I came here. Brilliant, clear guidance – worked a treat first time. Many thanks!
Solved problem by uninstalling iTunes, Apple Mobile Device Support, Apple Application Support, and Apple Software Update programs and reinstalling iTunes.
Thanks so much. Saved me a lot of pain
I tried all of the above and it didn’t work. Having said that I then uninstalled I tunes then reinstalled and everything worked perfectly. Even my last back up and Apps were there. But, just in case and as a precaution, I did a new back up anyway.
Cheers
Worked for me too! Weeded through so much other stuff on the Internet that did not work. Thanks so much!!!
It Worked! Thx.
Great work. Fixed the problem.
OMG! How wonderful! this worked!!!! thank you
Awesome! Thanks
Thank you very much. It worked perfectly.
It worked PERFECTLY!! THANKS!!
Fantastic step by step instructions. the very best I’ve seen.
If only i’d looked here 4 hours ago.
Thanks. Your instructions were invaluable
Amazing! It really works, thank you sooo much !
Wow thank you it actually worked!!!! :) :) :)
Thanks a lot!! My iPhone was instantly recognised by iTunes after executing your fix! Finally some new music on my phone :-)
Simply awesome, quick and easy solution. Cheers!