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iTunes: Fix iPhone or iPod Not Detected in Windows 10

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August 1, 2015 by Mitch Bartlett 361 Comments Filed Under: iOS, Windows Tagged: iPhone 6, ipod touch, itunes, Windows 10, Windows 8

I recently upgraded to Microsoft Windows 10 and found that iTunes no longer detected my iPod Touch or iPhone. Here’s how I fixed it.

  1. Ensure the latest version of iTunes is installed.
  2. Open “Control Panel“.
  3. Select “Hardware and Sound“.
  4. Select “Devices and Printers“.
  5. Your iPhone or iPod should be displayed in the “Unspecified” section. Right-click it and select “Properties“.
    Note: If you don’t see your device listed here, ensure you have selected to trust the PC on the device and you are using a supported cable.
  6. iPod Device Properties optionSelect the “Hardware” tab, then click the “Properties” button.
  7. Hardware Properties buttonFrom the “General” tab, select the “Change settings” button.
  8. Change settings buttonSelect the “Driver” tab, then select “Update Driver“.
  9. Update Driver optionChoose “Browse my computer for driver software“.
  10. Browse my computer for driver software optionSelect “Browse…” then navigate to “C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers“. If you don’t have this folder, check in “C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers“.
  11. Apple device driver locationClick “Next” > “Close“.

Your Apple device should now be detected successfully within iTunes.

FAQ

Why don’t I have the “Drivers” folder?

It is possible your installation of iTunes didn’t include it. Uninstall and reinstall iTunes and the folder should be re-created.

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Comments

  1. EnochLight says

    September 20, 2015 at 11:01 am

    My iPhone already shows up fine in iTunes on Windows 10. My problem is: it won’t show up under My Computer as a drive so I can copy videos and photos over to my PC. Can you suggest a fix for this?

  2. Maarten says

    September 20, 2015 at 9:31 am

    Life saver. After trying EVERYTHING on this page (https://support.apple.com/en-us/HT204095?&cid=acs::fm-itunes_HT204095-93716) with “0” result I called the Apple support line. The woman said it is a problem with Windows 10 which they can’t solve. Her recommendation is to downgrade to W8. I googled Windows 10 iTunes Synch problems, found this solution, applied it and in less then 2 minutes the issue was resolved. I offered the woman from the Apple support desk to stay on the line so she would know if this worked and then could direct others with the same problem to this solution but she did not want to do that “because of liability issues with 3rd party providers”. Her loss. I pity all others that go through time wasting Apple hell before finding this solution. I am going to blast it out to my network right now!

  3. Chris says

    September 20, 2015 at 7:47 am

    Thanks very much for this! Just upgraded iTunes and it stopped recognizing my iPhone. This worked perfectly!

  4. Eric says

    September 19, 2015 at 9:45 am

    Everything worked fine until I updated to latest iTunes for Windows yesterday then my laptop would not recognise my iPad or iPod. Spent a day trying various online solutions – all failed until I came here. Brilliant, clear guidance – worked a treat first time. Many thanks!

  5. Jim Artherholt says

    September 19, 2015 at 9:05 am

    Solved problem by uninstalling iTunes, Apple Mobile Device Support, Apple Application Support, and Apple Software Update programs and reinstalling iTunes.

  6. Paul (UK) says

    September 17, 2015 at 6:56 am

    Thanks so much. Saved me a lot of pain

  7. RTB says

    September 16, 2015 at 11:04 pm

    I tried all of the above and it didn’t work. Having said that I then uninstalled I tunes then reinstalled and everything worked perfectly. Even my last back up and Apps were there. But, just in case and as a precaution, I did a new back up anyway.

    Cheers

  8. Carol says

    September 13, 2015 at 3:24 pm

    Worked for me too! Weeded through so much other stuff on the Internet that did not work. Thanks so much!!!

  9. Jeremy says

    September 11, 2015 at 9:12 pm

    It Worked! Thx.

  10. PN says

    September 11, 2015 at 8:01 am

    Great work. Fixed the problem.

  11. Green says

    September 10, 2015 at 7:09 pm

    OMG! How wonderful! this worked!!!! thank you

  12. Doel says

    September 10, 2015 at 5:24 pm

    Awesome! Thanks

  13. Charles Bowdler says

    September 10, 2015 at 11:25 am

    Thank you very much. It worked perfectly.

  14. Cesar says

    September 10, 2015 at 9:37 am

    It worked PERFECTLY!! THANKS!!

  15. emanuel says

    September 10, 2015 at 2:05 am

    Fantastic step by step instructions. the very best I’ve seen.
    If only i’d looked here 4 hours ago.

  16. Neil B says

    September 9, 2015 at 4:41 pm

    Thanks. Your instructions were invaluable

  17. Gary Tyrrell says

    September 8, 2015 at 3:26 pm

    Amazing! It really works, thank you sooo much !

  18. Simon McPoland says

    September 7, 2015 at 3:35 pm

    Wow thank you it actually worked!!!! :) :) :)

  19. Alweer says

    September 7, 2015 at 2:47 pm

    Thanks a lot!! My iPhone was instantly recognised by iTunes after executing your fix! Finally some new music on my phone :-)

  20. Knauwel says

    September 7, 2015 at 12:48 pm

    Simply awesome, quick and easy solution. Cheers!

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My name is Mitch Bartlett. I've been working in technology for over 20 years in a wide range of tech jobs from Tech Support to Software Testing. I started this site as a technical guide for myself and it has grown into what I hope is a useful reference for all.

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